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iSON Xperiences Interview Questions and Answers
iSON Xperiences Interview Experiences
62 interviews found
Selected
I applied via Walk-in and was interviewed before Jan 2023.Ā There was 1 interview round.
(14 Questions)
- Q1. What do you know about a call center
- Ans.
A call center is a centralized office where customer service representatives handle incoming and outgoing telephone calls.
Call centers are used by companies to provide customer support and handle inquiries.
They can be inbound, where representatives answer calls from customers, or outbound, where representatives make calls to customers.
Call centers often use computer systems and software to manage and track customer int...
- Q2. What products does Airtel offer?
- Ans.
Airtel offers a wide range of products and services including mobile, broadband, digital TV, and enterprise solutions.
Mobile services
Broadband internet
Digital TV
Enterprise solutions
- Q3. Are you able to work shifts
- Q4. Yes I am more than ready
- Q5. What is your salary expectations
- Q6. Between k2000-k3000
- Ans.
The question is asking for an answer between k2000 and k3000.
The answer should be a value between k2000 and k3000.
Provide a specific number or range within k2000 and k3000.
Examples: k2500, k2800-k2900.
- Q7. What should we expect from you as acompany
- Q8. I will deliver effectively and ensure that customers are satisfied with the information given
- Q9. How do you handle angry customer
- Q10. By staying calm, listening attentively, personalize customer's emotions
- Q11. How would advise the customer who has been calling the call center more than 3 times and no solution given
- Ans.
I would apologize for the inconvenience and escalate the issue to a supervisor or manager for immediate resolution.
Apologize sincerely for the customer's frustration
Assure the customer that their issue will be resolved
Escalate the problem to a higher authority for prompt action
Provide the customer with a direct contact or reference number for follow-up
- Q12. I would fast all begin by apologizing. Ask the customer what the problem is and by all means assist the customer
- Q13. Why should we hire you
- Q14. I am competent and able to work under pressure
Customer Service Provider Interview Questions asked at other Companies
Tirumala Kolli
(2 Questions)
- Q1. Self introduction
- Q2. About previous experience
(3 Questions)
- Q1. About job experience
- Q2. Product certification
- Q3. They have nothing to interview because no one goes to that office
Interview Preparation Tips
B.P.O Interview Questions asked at other Companies
Selected
I appeared for an interview before Mar 2024, where I was asked the following questions.
- Q1. Introduction About yourself
- Q2. What about sales
- Q3. Tell me about company
Bpo Sales Executive Interview Questions asked at other Companies
Selected
I applied via Walk-in and was interviewed in Apr 2024.Ā There was 1 interview round.
(5 Questions)
- Q1. Self introducion normal questions
- Q2. Not more question are there
- Q3. Gk normal quations
- Q4. Studys & extra activities normal quations
- Q5. Family background normal quations
Interview Preparation Tips
iSON Xperiences interview questions for popular designations
Selected
I applied via Walk-in and was interviewed in Sep 2023.Ā There were 4 interview rounds.
(4 Questions)
- Q1. Which stay from present?
- Ans. I am stay from Delhi basically from UP...and stay from me and my sister both living a room rent available ....and my sister study in this class 7 th and I am job for collection department.
- Q2. How do work? First off all Customer tell us and say silent to listen the customer and then solved this query ...this is the customer service .....but customer solve query .....then again customer paymen...
- Ans. I am working for a 1 year in this company as work of SBI collection agent and this process of collection company name of Ison Bpo India Pvt ltd. Staff -Good morning avi this here,customer- yes ,staff -my name is misha from regarding a call of SBI credit behalf sir please tell me not pay this amount 5000 how to reasons not pay timely...... customer- say some financial issue pay after some days, staff- sir I know finan...
- Q3. What will be certification in this company ?
- Ans. Certification of call audit and duality auditor to feed back good calls calls and properly opening , purpose,conversation of customer proving customer agree to pay closing ...... Then auditor decided to good work for assignment.
- Q4. How do a fun activity in this company ?
- Ans. Supposed that be calling and be mind be upset ...then senior for till time to break team and .....fun activities .....this mind be divert and then call start for good adventure .
(3 Questions)
- Q1. Which company should be live?
- Ans. Some medical issue so company workout this .......hr say to this time to ok ....ya I am ok .
- Q2. About yourself ?
- Ans. My name is Manisha and my qualification is BSC completed an I am Dra certified stay from Delhi basically from UP. I am working for a 1 year in this company as work of SBI collection agent and this process of collection company name of Ison Bpo India Pvt ltd.
- Q3. First question this customer balance pending 5000 how to convenience customer and collect your money from your official website. how to pay this customer ?
- Ans. First off all Customer tell us and say silent to listen the customer and then solved this query ...this is the customer service .....but customer solve query .....then again customer payment to conversation of the work of collection ....... Staff -Good morning avi this here,customer- yes ,staff -my name is misha from regarding a call of SBI credit behalf sir please tell me not pay this amount 5000 how to reasons not ...
Certification of call audit and duality auditor to feed back good calls calls and properly opening , purpose,conversation of customer proving customer agree to pay closing ...... Then auditor decided to good work for assignment.
Interview Preparation Tips
Collection Agent Interview Questions asked at other Companies
I applied via Naukri.com
(2 Questions)
- Q1. Hom many days experience
- Ans.
I have 5 years of experience as a Personal Loan Officer.
I have worked as a Personal Loan Officer for 5 years.
During my time as a Personal Loan Officer, I have gained extensive knowledge and expertise in assessing loan applications, evaluating creditworthiness, and providing financial advice to clients.
I have successfully processed and approved numerous personal loan applications, helping clients achieve their financial...
- Q2. Why you chose loans operations
(1 Question)
- Q1. What is your ambition
Interview Preparation Tips
Personal Loan Officer Interview Questions asked at other Companies
Jobs at iSON Xperiences
Selected
I applied via Referral and was interviewed in Apr 2024.Ā There was 1 interview round.
(5 Questions)
- Q1. Tell about yourself
- Q2. Why you choosing this company
- Q3. My name isRajesh
- Q4. This company more opportunities
- Q5. And good salary
Interview Preparation Tips
Sales Executive Interview Questions asked at other Companies
Gobind Goyel
I applied via Referral and was interviewed in Dec 2023.Ā There were 3 interview rounds.
(1 Question)
- Q1. Realted to kpis
(1 Question)
- Q1. Kpis and people management
(1 Question)
- Q1. Sales related and managing team
Interview Preparation Tips
Team Lead Operations Interview Questions asked at other Companies
Selected
I appeared for an interview before Feb 2024.
(2 Questions)
- Q1. Tell me about your self
- Q2. What about sales
(2 Questions)
- Q1. Tell me about your self
- Q2. What about sales
Customer Care Executive Interview Questions asked at other Companies
Customer Relationship Officer Interview Questions & Answers
Abhishek Kumar Singh
posted on 8 Dec 2023
(1 Question)
- Q1. Tell me about yourself
- Ans.
Experienced Customer Relationship Officer with a strong background in building and maintaining client relationships.
Over 5 years of experience in customer service roles
Skilled in resolving customer complaints and issues
Proficient in CRM software and tools
Strong communication and interpersonal skills
Ability to multitask and prioritize effectively
Write a paragraph of approx 200 words on given topic.
(3 Questions)
- Q1. Tell me about your work experience.
- Ans.
I have over 5 years of experience in customer service roles, including handling inquiries, resolving complaints, and building relationships with clients.
Managed customer inquiries via phone, email, and in-person
Resolved customer complaints effectively and efficiently
Built strong relationships with clients to ensure customer satisfaction
Trained new staff on customer service best practices
- Q2. Why do you want to join this company?
- Ans.
I want to join this company because of its strong reputation for excellent customer service and innovative solutions.
Strong reputation for excellent customer service
Innovative solutions offered by the company
Opportunity for professional growth and development
- Q3. Where do you see yourself, working with us in next 3 years?
- Ans.
In the next 3 years, I see myself growing within the company, taking on more responsibilities, and contributing to the success of the organization.
Continuing to build strong relationships with customers and exceeding their expectations
Taking on leadership roles within the customer relationship team
Implementing innovative strategies to improve customer satisfaction and retention
Participating in training and development
Interview Preparation Tips
If you can get job somewhere else then please don't join this company.
Customer Relationship Officer Interview Questions asked at other Companies
Selected
I applied via Company Website and was interviewed in Feb 2024.Ā There was 1 interview round.
(1 Question)
- Q1. What is a call center
- Ans.
A call center is a centralized office used for receiving or transmitting a large volume of requests by telephone.
Call centers handle inbound and outbound calls for customer service, sales, technical support, and more
Agents in call centers use phone systems and computer software to manage calls efficiently
Call centers can be located in-house or outsourced to third-party companies
Examples of call centers include customer...
Interview Preparation Tips
Call Center Executive Interview Questions asked at other Companies
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iSON Xperiences Interview FAQs
The duration of iSON Xperiences interview process can vary, but typically it takes about less than 2 weeks to complete.
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iSON Xperiences Interviews By Designations
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Interview Questions for Popular Designations
iSON Xperiences Interview Process
based on 56 interviews
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iSON Xperiences Reviews and Ratings
based on 1k reviews
Rating in categories
5-12 Yrs
Not Disclosed
3-6 Yrs
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3-6 Yrs
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|
Customer Care Executive
323
salaries
|  ā¹0.9 L/yr - ā¹5 L/yr |
|
Customer Service Executive
167
salaries
| ā¹1 L/yr - ā¹4.5 L/yr |
|
Quality Analyst
124
salaries
| ā¹1.2 L/yr - ā¹4 L/yr |
|
Team Lead
119
salaries
| ā¹1 L/yr - ā¹5.5 L/yr |
|
Customer Support Executive
89
salaries
| ā¹1 L/yr - ā¹3.8 L/yr |
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