iSON Xperiences Customer Service Provider Interview Questions, Process, and Tips

A call center is a centralized office where customer service representatives handle incoming and outgoing telephone calls.

• Call centers are used by companies to provide customer support and handle inquiries.

• They can be inbound, where representatives answer calls from customers, or outbound, where representatives make calls to customers.

• Call centers often use computer systems and software to manage and track customer int...read more

Airtel offers a wide range of products and services including mobile, broadband, digital TV, and enterprise solutions.

• Mobile services

• Broadband internet

• Digital TV

• Enterprise solutions

The question is asking for an answer between k2000 and k3000.

• The answer should be a value between k2000 and k3000.

• Provide a specific number or range within k2000 and k3000.

• Examples: k2500, k2800-k2900.

You can expect dedication, effective communication, and a commitment to customer satisfaction from me as a team member.

• Exceptional Communication: I will ensure clear and concise communication with customers, addressing their concerns promptly.

• Problem-Solving Skills: I will actively listen to customer issues and provide effective solutions, like troubleshooting technical problems.

• Empathy and Understanding: I will approa...read more

I would apologize for the inconvenience and escalate the issue to a supervisor or manager for immediate resolution.

• Apologize sincerely for the customer's frustration

• Assure the customer that their issue will be resolved

• Escalate the problem to a higher authority for prompt action

• Provide the customer with a direct contact or reference number for follow-up