iSON Xperiences Senior Collection Executive Interview Questions and Answers

Q1. Anyone qution ask how to collect credit card payment
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Q2. Self and experience.
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Q3. Where r u working
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Q4. Where are you working
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Q5. Self and experience,where working
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Q6. U have experince letter
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Q1. Introduce yourself
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Q1. What is collection
Ans. 
Collection is the process of recovering overdue payments from customers or clients.
• Collection involves contacting customers who have not paid their bills on time

• Negotiating payment plans with customers to settle their debts

• Utilizing various communication channels such as phone calls, emails, and letters to reach out to customers

• Tracking and documenting all interactions with customers regarding their overdue payments

• Esc...read more
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Q2. Where do you stay
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An aptitude test is an exam used to determine an individual's skill or propensity to succeed in a given activity Aptitude tests assume that individuals have inherent strengths and weaknesses and have a natural inclination toward success or failure in specific areas based on their innate characteristics

Impact of social media

Q1. Asked abt career goals Abt education
Ans. I want to see me in a post where I can't also believe to b.
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Q1. How do you do the collection?
Ans. 
I conduct collections by contacting customers, negotiating payment plans, and documenting all interactions.
• Contact customers via phone, email, or mail to discuss outstanding balances

• Negotiate payment plans based on customer's financial situation

• Document all interactions and agreements made with customers

• Follow up with customers on payment deadlines and provide assistance as needed
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Q2. Based on months you were consistent with your collection daily drr in your previous company?
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What qualities do you have that we should offer you this?

Q1. How much knowledge do you have about the system?
Ans. 
I have extensive knowledge about the system used for collections, including software, processes, and regulations.
• I am proficient in using collection software to track accounts and communicate with debtors.

• I understand the legal regulations surrounding debt collection practices.

• I am familiar with the process of skip tracing to locate debtors who have moved or changed contact information.
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Q1. Tell me about yourself, about previous experience
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Q2. Are you comfortable in English, and why did you left your previous company,
Ans. 
Yes, I am comfortable in English and I left my previous company due to relocation for personal reasons.
• I am fluent in English and have no issues communicating in the language.

• I left my previous company because I had to relocate to a different city for personal reasons.

• The decision to leave was not related to any issues with the company or work environment.
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Q3. Why don't you serve notice period
Ans. 
I am willing to compensate for the notice period by working extra hours or paying a buyout amount.
• I am willing to work extra hours to compensate for the notice period

• I am willing to pay a buyout amount to compensate for the notice period
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Q1. General introduction about advisor
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Q2. Salary expectations
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Q1. Do you know about techmahindra
Ans. 
Tech Mahindra is a multinational technology company providing IT services and solutions.
• Tech Mahindra is headquartered in Pune, India.

• It is a part of the Mahindra Group conglomerate.

• The company offers services in areas like consulting, digital transformation, and business process outsourcing.

• Tech Mahindra has a global presence with offices and delivery centers in multiple countries.

• They serve clients across various ind...read more
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Q1. About past experience.
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Q2. How many year's of experience in Debt Collectiom & recovery.
Ans. 
I have 8 years of experience in debt collection and recovery.
• I have worked in debt collection for 8 years.

• I have experience in recovering debts from various types of clients.

• I am familiar with the legal processes involved in debt collection.

• I have successfully recovered large sums of money for my previous employers.
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Q1. Last CTC & expetcen
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