Senior Collection Officer Interview Questions and Answers

Fusion Microfinance is a leading microfinance institution with a strong track record and a commitment to financial inclusion.

• Fusion Microfinance has a proven track record of success in the microfinance industry.

• They have a strong commitment to financial inclusion, which aligns with my values.

• The company offers opportunities for career growth and development.

• Fusion Microfinance has a positive work culture and values its employees.

• They have a wide network and reach, which provi...read more

Customers visit the collection officer for various reasons related to their accounts or debts.

• Customers visit to discuss payment plans or negotiate settlements.

• Customers visit to inquire about their outstanding balances or request account statements.

• Customers visit to dispute charges or resolve billing issues.

• Customers visit to make payments or set up automatic payment arrangements.

• Customers visit to seek assistance with financial hardships or explore options for debt consoli...read more

NPA stands for Non-Performing Asset. It refers to a classification for loans or advances that are in default or are in arrears.

• NPA is a term used in the banking sector to categorize loans that are not being repaid as per the agreed terms.

• Banks classify loans as NPA when the borrower fails to make interest or principal payments for a specified period of time.

• NPA adversely affects the profitability and liquidity of banks.

• Examples of NPAs include loans where the borrower has sto...read more