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IntouchCX Senior Real Time Analyst Interview Questions and Answers for Experienced

Updated 16 Oct 2023

IntouchCX Senior Real Time Analyst Interview Experiences for Experienced

2 interviews found

Senior Real Time Analyst Interview Questions & Answers

user image Anonymous

posted on 2 Oct 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Apr 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

General Aptitude and Communication Test

Round 3 - Assignment 

Excel and Workforce Management Technical test

Round 4 - One-on-one 

(3 Questions)

  • Q1. Workload Calculations
    • Add your answer
  • Q2. Schedule Tools such as IEX, Calabrio, Verint
    • Add your answer
  • Q3. Realtime scenrios
    • Add your answer
Round 5 - One-on-one 

(2 Questions)

  • Q1. Realtime Scenrios
    • Add your answer
  • Q2. No other questions, Explained Job Description
    • Add your answer

Interview Preparation Tips

Topics to prepare for IntouchCX Senior Real Time Analyst interview:
  • Real Time Analysis
  • call center
Interview preparation tips for other job seekers - Realtime Scenrios are asked most, so be genuine don't add any fake experience

Senior Real Time Analyst Interview Questions & Answers

user image JYOTHI SAHU

posted on 16 Oct 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Sep 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About my experience skills and expected salary
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Online assessment
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. About core related like SLA, occupancy,ASA, AHT, excel etc
    • Add your answer
Round 5 - HR 

(1 Question)

  • Q1. Salary discussion
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - NA

Senior Real Time Analyst Interview Questions Asked at Other Companies for undefined

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Senior Real Time Analyst Jobs at IntouchCX

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Top trending discussions

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Interview Tips & Stories
1d (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
Got a question about IntouchCX?
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Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 1 Aug 2022

I applied via Naukri.com and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Details about old company
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Technical questions we’re asked
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not join jobs are not what is potrade in the interview

Customer Service Associate Interview Questions & Answers

TCS user image Anonymous

posted on 9 Nov 2021

I applied via Walk-in and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Got a call by a customer and they complain about water got spoiled? How to solve that issue?
    • Add your answer
  • Q2. My answer was ill say sorry about the inconvinence about the product and then ill be sending one of our executive to them to check on the product weathee it got spoiled or not if it is spoiled ill give the...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always keep your mind calm and answer the questions if u dont have any idea about the question on what interviewer is asking answer them that uk abt it or not but dont be tensed or worried

Team Lead Interview Questions & Answers

TCS user image Anonymous

posted on 4 Feb 2022

I applied via Naukri.com and was interviewed before Feb 2021. There was 0 interview round.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for below questions.
1. Tell me about yourself.
2. Why should we hire you.
3. What are the skills you have.

Team Lead Interview Questions & Answers

Capgemini user image Anonymous

posted on 5 Jun 2022

I applied via Naukri.com and was interviewed before Jun 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. How much experience.? When the candidate can join? What’s the expectation(CTC)?
  • Ans. Give exact experience relevant to the field the candidate applying for. Give exact date when the candidate can join. And share your expectations with the HR Team person.
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and listen to the person carefully. Be gentle and don’t get scare. This will not be the last company or last interview. Be yourself, don’t compromise your own personality because there something different in all from others.

Customer Service Associate Interview Questions & Answers

Wipro user image Anonymous

posted on 28 Feb 2021

I applied via Walk-in and was interviewed before Feb 2020. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Why do you think you are appropriate for this job?
    • Add your answer
  • Q2. I am a fresher and it's a great opportunity for me to work in a such a big organisation and starting my career with Wipro.. And as an answer to your question about the designation then I would say that lea...
    • Add your answer
  • Q3. Why this job is important for you?
    • Add your answer
  • Q4. As everyone want to get established in life I too have a dream of self establishment and starting my career with this big Organisation with a good salary which I was told I would get if I am selected is li...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to be confident. Try to be optimistic and show your strength as your weakness if they ask you about your weakness.

Team Lead Interview Questions & Answers

Wipro user image Anonymous

posted on 4 Feb 2021

I applied via Naukri.com and was interviewed in Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Java,case study,python,spark
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - basic question relevant your profile

Customer Service Associate Interview Questions & Answers

Wipro user image Anonymous

posted on 15 Sep 2020

I applied via Referral and was interviewed in Mar 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What is communication skill
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - We have to improve our personality to apply any job, and develope your skills always, adaptability skills etc

Customer Service Associate Interview Questions & Answers

Wipro user image Anonymous

posted on 8 Oct 2020

I applied via Recruitment Consultant and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about ur self
    • Add your answer
  • Q2. Tell me about the bpo
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting a third-party company to handle specific business processes.

    • BPOs can handle a variety of processes such as customer service, technical support, and data entry.

    • Companies outsource to BPOs to save costs and improve efficiency.

    • BPOs are often located in countries with lower labor costs, such as India and the Philippines.

    • BPOs may operate onshore, nearshore...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - keep clam and answer smartly
More about working at IntouchCX

IntouchCX Interview FAQs

How many rounds are there in IntouchCX Senior Real Time Analyst interview for experienced candidates?
IntouchCX interview process for experienced candidates usually has 5 rounds. The most common rounds in the IntouchCX interview process for experienced candidates are One-on-one Round, Resume Shortlist and HR.
How to prepare for IntouchCX Senior Real Time Analyst interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are WFM, RTA, Excel, Workforce Management and Scheduling.
What are the top questions asked in IntouchCX Senior Real Time Analyst interview for experienced candidates?

Some of the top questions asked at the IntouchCX Senior Real Time Analyst interview for experienced candidates -

  1. Schedule Tools such as IEX, Calabrio, Ver...read more
  2. About core related like SLA, occupancy,ASA, AHT, excel ...read more
  3. Workload Calculati...read more

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IntouchCX Senior Real Time Analyst Salary
based on 12 salaries
₹2 L/yr - ₹8.9 L/yr
23% more than the average Senior Real Time Analyst Salary in India
View more details

IntouchCX Senior Real Time Analyst Reviews and Ratings

based on 6 reviews

3.3/5

Rating in categories

3.6

Skill development

3.5

Work-life balance

3.0

Salary

3.6

Job security

3.3

Company culture

2.6

Promotions

3.5

Work satisfaction

Explore 6 Reviews and Ratings
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Senior Real Time Analyst (WFM Managed Services)

Hyderabad / Secunderabad

2-8 Yrs

₹ 2.02-8.326 LPA

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