Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by IntouchCX Team. If you also belong to the team, you can get access from here

IntouchCX Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

IntouchCX Senior Process Associate Interview Questions and Answers for Experienced

Updated 25 Mar 2021

IntouchCX Senior Process Associate Interview Experiences for Experienced

1 interview found

I applied via Recruitment Consultant and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Previous experience? > Comfortable with night shift? > ** issue ** > Comfortable handling multiple chats at a time?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just focus on your previous work experience, if you could explain how and what was your role in the previous org that'd help. Honestly speaking I don't want anyone to join this org, until and unless you do not have an alternate.

Interview questions from similar companies

I applied via Approached by Company and was interviewed before Feb 2017. There were 3 interview rounds.

Interview Preparation Tips

General Tips: I was Interviewed by Hr Person then Had to gone through aptitude test thereafter i had gone through operations rounds where operations manager asked some tricky mathematics questions orally..after that Clearing all three to four rounds HR told me abt my selection.. This is Fr Non Voice Practitioner profile intially in Health insurance Aetna process after training it Calles as Process Associate.
Skills: English grammer test n Mathemaical questions., Communication, Body Language, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week

I applied via Approached by Company and was interviewed before Nov 2017. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What did you do last day.
  • Ans. 

    I worked on analyzing data and preparing reports for a client project.

    • Analyzed data sets to identify trends and patterns

    • Prepared detailed reports outlining key findings

    • Communicated with team members to discuss project progress

  • Answered by AI
  • Q2. Introduction
  • Q3. Why do you want to join Genpact.
  • Ans. 

    I want to join Genpact because of its reputation for providing excellent career growth opportunities and a dynamic work environment.

    • Genpact is known for its focus on employee development and training programs

    • I am impressed by Genpact's innovative approach to business process management

    • I believe working at Genpact will allow me to enhance my skills and contribute to the company's success

  • Answered by AI

Interview Preparation Tips

General Tips: All the rounds were taken in a single day.
I would like to recommend the job seekers to join it without any kind of headache.
Skills: Communication And Confidence, Communication And Confidence, Communication, Body Language, Problem Solving
Duration: 1-4 weeks

I was interviewed before Jul 2016.

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just explained educational and priffessional experience.
Tips: Always tell about your experience and education in detail.

Round: Test
Experience: Just solved the prob
Duration: 1 hour
Total Questions: 60

I applied via Naukri.com and was interviewed before Aug 2016. There were 8 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. 2 managers and 1 senior manager take the interview
  • Q2. HR ask few questions about education and personal details
  • Q3. 1. Why you selected Genpact? 2. What is your hobbies? 3. What will you do if you are not selected?
  • Ans. 

    I selected Genpact because of its strong reputation in the industry and its focus on career growth and development.

    • I selected Genpact because of its strong reputation in the industry

    • Genpact is known for its focus on career growth and development

    • I believe Genpact will provide me with valuable learning opportunities

    • I am impressed by Genpact's commitment to innovation and technology

  • Answered by AI

Interview Preparation Tips

Round: Typing test
Experience: We should type atleast 25 words per minute with 100 percent accuracy

Round: Voice versant
Experience: They give one sheet to us and we have to read those lines before going to take a call.
Then system pronounce few sentences, we have to repeat again.
System ask us to read lines with correct pronunciation

Round: Arithmetic and reasoning
Experience: Atleast we should get 50 percent in this test

General Tips: Just be confident and speak fluent English and improve subject knowledge
Skills: Communication And Confidence, Body Language, Problem Solving, Presentation Skills
Duration: 1-4 weeks

I was interviewed before Sep 2016.

Interview Questionnaire 

4 Questions

  • Q1. Tell about yourself
  • Ans. 

    I am a dedicated and detail-oriented Process Associate with experience in handling various tasks efficiently.

    • Experienced in managing and organizing data

    • Proficient in using software and tools for data analysis

    • Strong attention to detail and accuracy

    • Excellent communication and problem-solving skills

    • Ability to work independently and as part of a team

  • Answered by AI
  • Q2. Basic knowledge of Accounting
  • Q3. Situational question on if and if
  • Q4. Would ask about your stream

Interview Preparation Tips

Round: HR Interview
Tips: Candidate needs to be prepared on self introduction and basic accounting knowledge if been interviewed for an accounting profile.

Round: Case Study Interview
Experience: A case study may be given and the candidates opinion is been asked on that particular situation.
Tips: Read about case studies and be prepared.
Be honest.
Just tell what you really think and what you"ll actually do when are indulged in that situation and be smart too.

Round: Technical Interview
Experience: Different accounting concepts & conventions.
Journal entries for outstanding & prepaid expenses etc..,
Tips: Refer accounting concepts & conventions and journal entries

Skills: Communication And Confidence
College Name: Deccan School of Management

Interview Questionnaire 

2 Questions

  • Q1. The first round will be self introduction and few question relates to our subject.
  • Q2. Are you flexible with rotational shifts?
  • Ans. 

    Yes, I am flexible with rotational shifts and have previous experience working in different shifts.

    • I have no issues with working in rotational shifts

    • I have successfully worked in different shifts in my previous job

    • I understand the importance of flexibility in a role like this

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: in second round amcat online aptitude test will be conducted.
in that topics will be arithmetics, reasoing, english and finace will the sections. one should qualify the amcat to get short listed.

I was interviewed before Sep 2016.

Interview Questionnaire 

2 Questions

  • Q1. Why you want to join the genpact?
  • Ans. 

    I want to join Genpact because of its reputation for providing excellent career growth opportunities and a positive work environment.

    • Genpact has a strong reputation in the industry for providing excellent career growth opportunities

    • I am impressed by the positive work environment and culture at Genpact

    • I believe that working at Genpact will help me enhance my skills and knowledge in the field of process management

  • Answered by AI
  • Q2. How much salary you expect ?
  • Ans. 

    I expect a competitive salary based on my qualifications and experience.

    • I have researched the average salary range for Process Associates in the industry.

    • I have considered my qualifications, experience, and the responsibilities of the role.

    • I am open to negotiation and willing to discuss the salary package.

    • I value fair compensation for my skills and contributions.

    • I believe a mutually beneficial salary package will be de

  • Answered by AI

Interview Preparation Tips

Round: Test
Duration: 1 hour
Total Questions: 100

Round: Manager Round
Experience: One on one meet with manager.

Skills: Communication And Confidence, Knowledge About The Company, Behavioural Skills, General Knowledge, Accounting, Accuracy
College Name: Mds University

I was interviewed before Nov 2016.

Interview Questionnaire 

2 Questions

  • Q1. Tell me anout yourself ?
  • Ans. 

    I am a dedicated and detail-oriented individual with a background in customer service and data entry.

    • Background in customer service

    • Strong attention to detail

    • Experience in data entry

    • Excellent communication skills

  • Answered by AI
  • Q2. Why You want to join this company?
  • Ans. 

    I am impressed by the company's reputation for innovation and growth in the industry.

    • Company's strong reputation for innovation and growth

    • Opportunities for career advancement

    • Positive work culture and employee benefits

  • Answered by AI

Interview Preparation Tips

Round: Test
Duration: 1 hour
Total Questions: 100

Skills: Communication And Confidence, Patience, Team Working Ability, Good Knowledge Of Basics, Quick Thinking
College Name: Mdsu Ajmer

I was interviewed before Nov 2016.

Interview Preparation Tips

Round: Resume Shortlist
Experience: My resume got shortlisted from naukri.com and the h.r contacted me if I am looking for job.
Tips: Be confident. The first round is telephonic interview wherein you are asked about yourself which you can easily tell them.

Round: Test
Experience: There were short stories on the booklet that the h.r gave me and she randomly asked to read the paragraph. I read it as per her instructions. It was just to check the accent and your reading skills.
Tips: All you have to do is carefully read and not to repeat the words again and again, as it gives the impression that you are not confident.
Duration: 20 minutes
Total Questions: 15

Round: Group Discussion
Duration: 20 minutes

Round: Technical Interview
Experience: The process manager took the interview and asked me some products related questions as I was getting hired for a transaction process so I was asked questions related to transactions like what is gateway etc.
Tips: Think of the life examples and try to collaborate anything with your daily life things.

Round: VNA
Experience: The voice quality was checked. It was the best round. All I had to do was to listen carefully whatever the voice was saying in the call and then I have to repeat it non stop for 45 seconds. It was accessed by the system I guess.
Tips: Listen carefully

Round: HR Interview
Experience: It was a cake walk. The h.r was super cool person and her voice was very pleasing. It didn't felt like the interview but like the conversation wherein we are discussing the things I like. I was asked to speak about my favourite person. Super easy questions were asked. Basically the daily schedule, hobbies and all.

Skills: Communication, Problem solving, Patience
College Name: Gargi College

Tell us how to improve this page.

IntouchCX Senior Process Associate Salary
based on 48 salaries
₹2.2 L/yr - ₹4.5 L/yr
10% less than the average Senior Process Associate Salary in India
View more details

IntouchCX Senior Process Associate Reviews and Ratings

based on 9 reviews

2.4/5

Rating in categories

2.5

Skill development

2.4

Work-life balance

2.7

Salary

2.1

Job security

2.3

Company culture

2.4

Promotions

2.1

Work satisfaction

Explore 9 Reviews and Ratings
E Support Officer
1.3k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior E Support Officer
620 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Consultant
316 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Quality Analyst
260 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Customer Support Executive
241 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare IntouchCX with

Concentrix Corporation

3.8
Compare

Teleperformance

3.9
Compare

Foundever

3.6
Compare

Wipro

3.7
Compare
Did you find this page helpful?
Yes No
write
Share an Interview