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IntouchCX QA Analyst Interview Questions and Answers

Updated 13 Dec 2023

IntouchCX QA Analyst Interview Experiences

2 interviews found

QA Analyst Interview Questions & Answers

user image Rajesh Velpula

posted on 4 Dec 2022

I applied via Referral and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - About yourself 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. Good morning sir/madam, first of all thank you for giving me this opportunity to introduce myself .My self Rajesh velpula and i belongs to Karimnagar, I'm graduated in jayamukhi institute of technology and science Narsampet warangal,and i completed my intermediate in masters junior college in jammikunta,and i did my schooling St Joseph's high school jammikunta.my hobbies are driving cars and listening music,and coming ...
  • Answered by Rajesh Velpula
  • Q2. What was your memorable day in your life?
  • Ans. After complition of my intermediate when i came to my house unexpectedly my father bought a new bike to me than i was surprised. it is my memorable day in my life.
  • Answered by Rajesh Velpula

Interview Preparation Tips

Interview preparation tips for other job seekers - We have to respect the recruiters
Speak fluently and clearly

QA Analyst Interview Questions & Answers

user image Anonymous

posted on 13 Dec 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2022. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. About your self?
  • Q2. How can you handle frastated coustomer?
  • Ans. 

    To handle a frustrated customer as a QA Analyst, it is important to remain calm, empathize with their concerns, actively listen, provide clear explanations, and offer solutions.

    • Remain calm and composed

    • Empathize with the customer's frustrations

    • Actively listen to their concerns without interrupting

    • Provide clear explanations and address their issues

    • Offer appropriate solutions or escalate to the relevant team if necessary

  • Answered by AI
  • Q3. Memorable day in your life?
Round 2 - Behavioral 

(1 Question)

  • Q1. Self introduction?

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Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about your project
  • Q2. What pip framework in python
  • Ans. 

    The pip framework in Python is a package management system used to install and manage software packages written in Python.

    • Pip is the standard package manager for Python.

    • It allows you to easily install, upgrade, and remove Python packages.

    • You can use pip to install packages from the Python Package Index (PyPI) or from local directories.

    • Examples: 'pip install requests', 'pip uninstall numpy'

  • Answered by AI

Skills evaluated in this interview

I applied via Walk-in and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction round was done
  • Q2. Previous experience was done

Interview Preparation Tips

Interview preparation tips for other job seekers - I was screen bye ayush sir and he was good and v polite
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jun 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. 1. Tell me about yourself, your last project & roles & responsibilities. 2. Which tool you are using in your company & ask about JIRA 3. Mobile application debugging. 4. How did you raise a bug? 5. In a ci...
Round 3 - Assignment 

Ecommerce website - write Test strategy & TC & find the bugs

Round 4 - One-on-one 

(1 Question)

  • Q1. Assignment related question & discuss about the bugs.

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be specific when you are talking about anything or any tool.
be confident, they noticed everything the way you are communicating.
Work on Mobile app knowledge.
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Protocols in API
  • Ans. 

    API protocols are rules and standards used for communication between different software applications.

    • API protocols define how data is exchanged between systems

    • Common API protocols include REST, SOAP, and GraphQL

    • Protocols ensure consistency and reliability in API communication

  • Answered by AI

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
-

I was interviewed in Jun 2023.

Round 1 - Technical 

(2 Questions)

  • Q1. Payment posting and CBR Process, Denial codes.
  • Q2. Role of Quality Analyst
  • Ans. 

    Quality Analyst ensures products meet standards by testing, analyzing, and identifying defects.

    • Conducting tests to identify defects in products

    • Analyzing test results and providing feedback to developers

    • Creating and implementing quality assurance processes

    • Collaborating with cross-functional teams to improve product quality

    • Documenting and reporting issues for resolution

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. Skills and Strength Ms Excel and preparing quality reports weekly and monthly.
Round 3 - HR 

(1 Question)

  • Q1. Salary Package 6.5
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Fair and was interviewed before Nov 2023. There were 2 interview rounds.

Round 1 - Coding Test 

It was easy but couldn't pick

Round 2 - Technical 

(2 Questions)

  • Q1. What is array in java
  • Ans. 

    An array in Java is a data structure that stores a fixed-size collection of elements of the same data type.

    • Arrays are used to store multiple values in a single variable.

    • Elements in an array can be accessed by their index position.

    • Arrays in Java are zero-based, meaning the first element is at index 0.

    • Example: String[] names = {"Alice", "Bob", "Charlie"};

  • Answered by AI
  • Q2. Explain opps concept in java
  • Ans. 

    Oops concept in Java refers to Object-Oriented Programming principles like Inheritance, Encapsulation, Polymorphism, and Abstraction.

    • Inheritance: Allows a class to inherit properties and behavior from another class.

    • Encapsulation: Bundling data and methods that operate on the data into a single unit.

    • Polymorphism: Ability to present the same interface for different data types.

    • Abstraction: Hiding the implementation detail...

  • Answered by AI

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. About your past experience
Round 3 - One-on-one 

(2 Questions)

  • Q1. Technical round
  • Q2. About your job role

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Question about Package and Personal Details
  • Q2. Question about Personal details

Interview Preparation Tips

Interview preparation tips for other job seekers - R1 is a good Company but the management is not as we expects, So being an Experience person Never expect anything from anyone

IntouchCX Interview FAQs

How many rounds are there in IntouchCX QA Analyst interview?
IntouchCX interview process usually has 2-3 rounds. The most common rounds in the IntouchCX interview process are Resume Shortlist, HR and Behavioral.
How to prepare for IntouchCX QA Analyst interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Bpo Operations, Call Monitoring, Client Relationship Management, Coaching and Customer service delivery.

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IntouchCX QA Analyst Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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IntouchCX QA Analyst Salary
based on 17 salaries
₹2 L/yr - ₹6 L/yr
42% less than the average QA Analyst Salary in India
View more details

IntouchCX QA Analyst Reviews and Ratings

based on 4 reviews

4.6/5

Rating in categories

4.9

Skill development

4.0

Work-life balance

4.0

Salary

5.0

Job security

4.9

Company culture

3.1

Promotions

4.0

Work satisfaction

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