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IntouchCX Process Associate Interview Questions and Answers for Experienced

Updated 11 Oct 2024

IntouchCX Process Associate Interview Experiences for Experienced

1 interview found

Process Associate Interview Questions & Answers

user image Anonymous

posted on 11 Oct 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(4 Questions)

  • Q1. What is yours favorite place?
  • Ans. 

    My favorite place is a secluded beach with crystal clear waters and white sandy shores.

    • Secluded beach

    • Crystal clear waters

    • White sandy shores

    • Answered by AI
    Add your answer
  • Q2. What do you know about customer care
  • Ans. 

    Customer care involves providing assistance and support to customers before, during, and after a purchase.

    • Customer care focuses on meeting the needs and expectations of customers

    • It involves listening to customer concerns and resolving issues in a timely manner

    • Building relationships with customers to ensure satisfaction and loyalty

    • Providing product information, assistance, and guidance to customers

    • Handling customer inqu...

    • Answered by AI
    Add your answer
  • Q3. Self introduction
    • Add your answer
  • Q4. What is bpo.Why you want to work with
  • Ans. 

    BPO stands for Business Process Outsourcing. I want to work in BPO because of the opportunities for growth, exposure to different industries, and development of communication skills.

    • BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

    • Working in BPO provides opportunities for career growth and advancement, a...

    • Answered by AI
    Add your answer
Round 2 - Assignment 

What type of weather you like

Interview Preparation Tips

Interview preparation tips for other job seekers - I will share my one of the worst experience with intouch cx in hi-tech city mindspace. On 7-10-2024.In the 2 ND round assessment. I got a mail that I disqualified in the round after that I went home around at 5 at evening a person called me come to office by 6 you have your manager round you should asked me before leaving Come how fast it is possible. Then I reached there from kukatpally.after that I cleared 2 rounds typing and manager round by 7 at 8.40.He said you got selected tomorrow you will get a call for documents verification. Today which is 11-10-2024. A female hr called me saying you didn't cleared in last round. Again come to interview on Monday. I think they will reject in this in some other rounds and behave like nothing happened before how dirty minds they are playing with people likedon't know why this people are stupid are what. Weird company.the employees there having shit on there brain. Very dumb heads.If I get a chance I will definitely give one niece slap to the person called me.even I come to know few people have experienced same like me. After me my friend went to the interview she told me about it. So don't believe this company.i say no to giving interview and wasting our time.I have faith in the god some day they will feel the pain I felt today.

Top trending discussions

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Career Growth
2w
a quality analyst
Looking for at least 7 lakhs per annum
Let me start with this. I have done a hotel management course and got placed at IGI airport as a Guest service officer (Front office) where I was getting just 17k per month and after 9 months i resigned. Then I got the opportunity at one of the BPO- ienergizer as an executive agent and my initial salary was 26k per month. I thought it was a good hike and i joined this bpo. Now it's been almost 5 years of experience and now I am a quality analyst where I am getting 40k per month. Now I am not satisfied with my job it's kinda boring. My interests are more into the finance sector and I don't know what should be the best path where I can get 12 lakhs per annum within 1-2 year. I am ready for anything like improving my skill set and all. I don't know how to approach other companies with my current skill set as there are some companies when they see that guy is working in the bpo sector they just reject my cv. PLEASE SUGGEST ME WHAT SHOULD BE BEST APPROACH FROM HERE.
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Interview questions from similar companies

Process Associate Interview Questions & Answers

Infosys BPM user image Anonymous

posted on 3 Mar 2022

I applied via Campus Placement and was interviewed before Mar 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Financial and accounting concepts
    • Add your answer
  • Q2. What are derivatives and ratios
  • Ans. 

    Derivatives are financial instruments whose value is derived from an underlying asset. Ratios are mathematical expressions that compare two or more values.

    • Derivatives can be used for hedging or speculation.

    • Examples of derivatives include futures, options, and swaps.

    • Ratios can be used to analyze financial statements and performance.

    • Examples of ratios include price-to-earnings ratio and debt-to-equity ratio.

    • Answered by AI
    Add your answer
Round 3 - HR 

(2 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. Why should we hire you?
    • Add your answer
Round 4 - Assignment 

Knowledge test on soft skills and accounting standards

Interview Preparation Tips

Interview preparation tips for other job seekers - Grab attention with creative answering techniques and feel free to answer them

Process Associate Interview Questions & Answers

Infosys BPM user image Anonymous

posted on 22 Sep 2021

I applied via Campus Placement and was interviewed before Sep 2020. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Basic accounting knowledge
    • Add your answer
  • Q2. Self introduction
    • Add your answer
  • Q3. Family background
    • Add your answer
  • Q4. Where do you see yourself in next five years
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident on your interview preparation, Don't hurry while answering to the interviewer's question, take pauses if required, think and then speak. Be natural, don't pretend to be extra-ordinary. Be honest at your speech and employers are in search for honest and loyal employees. Better if you mention your extra curicular activities. All the best!

Process Associate Interview Questions & Answers

Infosys BPM user image Anonymous

posted on 27 Jan 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Written assignment was there to check English grammar.Hr round is 2 nd round

Round 3 - HR 

(2 Questions)

  • Q1. About family previous experience
    • Add your answer
  • Q2. What is mortgage? What is insurance
  • Ans. 

    Mortgage is a loan taken to buy a property. Insurance is a contract that provides financial protection against loss or damage.

    • Mortgage is a type of loan used to purchase a property, where the property itself serves as collateral for the loan.

    • Insurance is a contract between an individual or entity and an insurance company, where the individual or entity pays a premium in exchange for financial protection against loss or...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Placement can help a lot. Drive time is more useful

Process Associate Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 5 Feb 2018

I applied via Approached by Company and was interviewed before Feb 2017. There were 3 interview rounds.

Interview Preparation Tips

General Tips: I was Interviewed by Hr Person then Had to gone through aptitude test thereafter i had gone through operations rounds where operations manager asked some tricky mathematics questions orally..after that Clearing all three to four rounds HR told me abt my selection.. This is Fr Non Voice Practitioner profile intially in Health insurance Aetna process after training it Calles as Process Associate.
Skills: English grammer test n Mathemaical questions., Communication, Body Language, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week

Process Associate Interview Questions & Answers

iEnergizer user image Anonymous

posted on 7 Mar 2022

I applied via Walk-in and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Why should we hire you?
    • Add your answer
  • Q2. What are your strengths and weaknesses?
    • Add your answer
  • Q3. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident, and give all the answers without baffling, you'll definitely get the job.

Process Associate Interview Questions & Answers

WNS user image Anonymous

posted on 11 Oct 2020

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. What is mortgage
  • Ans. 

    Mortgage is a loan taken to purchase a property, where the property itself serves as collateral for the loan.

    • Mortgage is a type of loan used to purchase a property.

    • The property being purchased serves as collateral for the loan.

    • The borrower pays back the loan with interest over a set period of time.

    • If the borrower fails to make payments, the lender can foreclose on the property.

    • Mortgages can have fixed or adjustable int

    • Answered by AI
    Add your answer

Process Associate Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 16 Oct 2021

I applied via Other and was interviewed before Oct 2020. There were 8 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. From when you want to Join
    • Add your answer
  • Q2. How much Salary ?
    • Add your answer
  • Q3. Was given a paper with questions on it.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident as the person taking your interview is also not sure what he/she will do after your interview is conducted. Take whatever they are paying and negotiate and travel the whole world with the salary !!!

Process Associate Interview Questions & Answers

Quess user image Anonymous

posted on 19 Sep 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - Group Discussion 

About your self introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company.with any doubt start working with company.

Process Associate Interview Questions & Answers

WNS user image Anonymous

posted on 18 Mar 2025

Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Mar 2024, where I was asked the following questions.

  • Q1. Self introduction and aptitude test and letter writing
    • Add your answer
  • Q2. Benkend work in travel line
    • Add your answer
More about working at IntouchCX

IntouchCX Interview FAQs

How many rounds are there in IntouchCX Process Associate interview for experienced candidates?
IntouchCX interview process for experienced candidates usually has 2 rounds. The most common rounds in the IntouchCX interview process for experienced candidates are HR and Assignment.
How to prepare for IntouchCX Process Associate interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Communication Skills, International Voice Process, chat, chat support and customer support.
What are the top questions asked in IntouchCX Process Associate interview for experienced candidates?

Some of the top questions asked at the IntouchCX Process Associate interview for experienced candidates -

  1. What do you know about customer c...read more
  2. What is bpo.Why you want to work w...read more

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IntouchCX Process Associate Salary
based on 67 salaries
₹1.9 L/yr - ₹4 L/yr
10% less than the average Process Associate Salary in India
View more details

IntouchCX Process Associate Reviews and Ratings

based on 13 reviews

2.8/5

Rating in categories

2.6

Skill development

2.6

Work-life balance

2.6

Salary

2.6

Job security

2.7

Company culture

2.5

Promotions

2.4

Work satisfaction

Explore 13 Reviews and Ratings
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