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IntouchCX Interview Questions and Answers for Freshers

Updated 30 Mar 2025

IntouchCX Interview Experiences for Freshers

Popular Designations

28 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Technical 

(3 Questions)

  • Q1. You are asked me any question
  • Q2. I am ready to anytime told the answer
  • Q3. My first skil very interesting most powerful thought and motivation

Interview Preparation Tips

Interview preparation tips for other job seekers - All of the students or house wife can do work veri easy work
Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Jul 2024. There were 4 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Personal questions
  • Q2. Personal questions about the job
Round 2 - Assignment 

Chat test / Writing test

Round 3 - HR 

(2 Questions)

  • Q1. Personal questions
  • Q2. Questions about the process
Round 4 - Typing Test 

(2 Questions)

  • Q1. Typing test questions
  • Q2. 3 questions in typing test

Interview Preparation Tips

Interview preparation tips for other job seekers - No job security

Chat Support Executive Interview Questions asked at other Companies

Q1. What important things should be followed when you are in conversation with the customers?
View answer (3)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in May 2024. There were 4 interview rounds.

Round 1 - Group Discussion 

Self introduction of candidate

Round 2 - Aptitude Test 

Conducting exam for candidates

Round 3 - Assignment 

Conducting exam for candidates

Round 4 - Technical 

(2 Questions)

  • Q1. Speak about customer service
  • Q2. What do you know about bpo
  • Ans. 

    BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.

    • BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

    • It is a cost-effective way for companies to focus on their core competencies while delegating other tasks to specialized ser...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be a brave

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?
View answer (36)
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Tell about yourself
  • Ans. 

    I am a dedicated and experienced professional with a strong background in customer service and communication skills.

    • I have over 5 years of experience in customer service roles

    • I am proficient in handling customer queries and resolving issues efficiently

    • I have excellent communication skills, both verbal and written

    • I am a quick learner and adapt well to new environments

    • I am a team player and enjoy working collaboratively

  • Answered by AI
  • Q2. Talk about some random topic for 1 mint
  • Ans. 

    The impact of social media on mental health

    • Social media can have both positive and negative effects on mental health

    • Constant comparison to others can lead to feelings of inadequacy and low self-esteem

    • Cyberbullying and online harassment can contribute to anxiety and depression

    • However, social media can also provide a sense of community and support for those struggling with mental health issues

  • Answered by AI
  • Q3. Assessment round

Voice Process Executive Interview Questions asked at other Companies

Q1. How to solve a problem of customer
View answer (8)

IntouchCX interview questions for popular designations

 E Support Officer

 (24)

 Customer Service Executive

 (13)

 Senior E Support Officer

 (12)

 Customer Support Executive

 (9)

 Customer Service Associate

 (7)

 Chat and Email Support Executive

 (5)

 Customer Service Representative

 (5)

 Non Voice Customer Care Executive

 (4)

Interview Questions & Answers

user image Anonymous

posted on 19 May 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website

Round 1 - Assignment 

Myaxpiriyns2yearmywastwarkiamgrajuat

Round 2 - Assignment 

Iamwastwrkingwomanmyfavratjopmygrajuasngorkhpurmywarkingtaimprfakt

Round 3 - Assignment 

Iamwastwark assignmentmywastjopmywarkingtaimparfactnodaout

Round 4 - Assignment 

Myfavratwarkmywastjopmyajukasngorkhpurmywarknomistakmywarkwasttaiming

Round 5 - Coding Test 

My 2years experiencemywastjopmywarkingnomistakiamyourwarktamingsadmit

Round 6 - Assignment 

Mywastwark myfavratjopmywastaxpiriyansjop

Interview Preparation Tips

Interview preparation tips for other job seekers - Wastjopmygoodaxpriyansmygrajuasngorkhpuriamgrajuat
Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Feb 2024. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. 1 tell me about your self 2 about your previous experience 3 about bpo
Round 2 - Assignment 

2 assessment they will give to you one is essay writing without grammatical errors and vocabulary

Round 3 - Technical 

(1 Question)

  • Q1. Iam not qualified for this round

Non Voice Customer Care Executive Interview Questions asked at other Companies

Q1. What is the voice and non voice processing and it roles ?
View answer (1)

Jobs at IntouchCX

View all

Data Analyst Interview Questions & Answers

user image Swami 9542

posted on 9 Jul 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Coding Test 

Java, python, r, powerbi

Round 2 - Group Discussion 

About powerbi, they have conducted.....

Data Analyst Interview Questions asked at other Companies

Q1. Suppose there is a room in the office and X people enter room throughout the day, Y people leave throughout the day [continuously people are entering the room, some are staying there, and rest are going out] .. so tell me the code to calcul... read more
View answer (11)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Apr 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Communication test
  • Q2. Just a minute session on any topic of our choice
Round 3 - Technical 

(2 Questions)

  • Q1. Typing speed test
  • Q2. Grammar and punctuation check
Round 4 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Why should we hire you?

Interview Preparation Tips

Topics to prepare for IntouchCX International Voice Process Executive interview:
  • customer support
  • international bpo
Interview preparation tips for other job seekers - Be confident in the final round and make sure to impress the manager and at the end of the session you can negotiate with the package

International Voice Process Executive Interview Questions asked at other Companies

Q1. What is inbound and outbound calls?
View answer (2)
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Related to grammer and aptitude

Round 2 - HR 

(1 Question)

  • Q1. Salary and shifts

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are ok with night shifts then chose this company otherwise please away from this company

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (40)
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Roles and responsibilities

Process Associate Interview Questions asked at other Companies

Q1. How will you explain a red colour (or any colour) to a person who is blind since his or her birth?
View answer (22)

IntouchCX Interview FAQs

How many rounds are there in IntouchCX interview for freshers?
IntouchCX interview process for freshers usually has 3-4 rounds. The most common rounds in the IntouchCX interview process for freshers are HR, Resume Shortlist and One-on-one Round.
How to prepare for IntouchCX interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Customer Service, Non Voice Process, Customer Support, Communication Skills and Customer Handling.
What are the top questions asked in IntouchCX interview for freshers?

Some of the top questions asked at the IntouchCX interview for freshers -

  1. How will you address a customer who's order is delayed and customer wants it by...read more
  2. What do you know about ...read more
  3. Talk about some random topic for 1 m...read more
How long is the IntouchCX interview process?

The duration of IntouchCX interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

IntouchCX Interview Process for Freshers

based on 17 interviews

Interview experience

3.5
  
Good
View more

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IntouchCX Reviews and Ratings

based on 2k reviews

2.9/5

Rating in categories

2.8

Skill development

2.7

Work-life balance

2.7

Salary

2.6

Job security

2.7

Company culture

2.4

Promotions

2.7

Work satisfaction

Explore 2k Reviews and Ratings
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