iEnergizer International BPO Interview Questions and Answers

Q1. Tell me about yourself ?
Ans. 
I am a dedicated and detail-oriented individual with experience in customer service and data entry.
• Customer service experience in a call center setting

• Proficient in data entry and maintaining accuracy

• Strong communication skills and ability to work well in a team

• Ability to handle multiple tasks efficiently

• Bachelor's degree in Business Administration
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Q2. Why u choose infosys ?
Ans. 
I chose Infosys because of its reputation for providing excellent training and career growth opportunities.
• Reputation for providing excellent training

• Career growth opportunities

• Global presence

• Strong client base

• Innovative technology solutions
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Q3. Some accounts related questions like trail balance balance sheet etc ..
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Q1. How you handle clients?
Ans. 
I handle clients by building strong relationships, understanding their needs, and providing excellent customer service.
• Listen actively to clients to understand their needs and concerns

• Communicate clearly and effectively to address any issues or questions

• Provide personalized solutions and follow up to ensure client satisfaction

• Build trust and rapport through consistent and reliable service

• Handle any complaints or challe
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A face-to-face self-introduction along with additional details.

Q1. What are your qualifications?
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Q2. What motivated you to choose this job?
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Q3. Can you speak English for a minute?
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Q4. How many years will you work at this company?
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Self interdiction education

Q1. Self interdiction education based qualification
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Q2. Education based qualification
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Q3. Salary packages
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Q1. Salary benefits weakness
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Q2. Any question for my family
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Q1. Introduced about yourself
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Q1. Talk about any topic for few minutes
Ans. 
The impact of social media on society
• Social media has revolutionized communication and connectivity

• It has transformed the way people interact and share information

• Social media has both positive and negative effects on society

• Examples of positive effects include increased awareness, connectivity, and empowerment

• Negative effects include cyberbullying, privacy concerns, and addiction
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Q2. What do you know about customer service
Ans. 
Customer service involves providing assistance and support to customers to meet their needs and ensure satisfaction.
• Customer service is the act of assisting and supporting customers in various ways.

• It involves addressing customer inquiries, resolving issues, and providing information.

• Customer service can be provided through various channels such as phone, email, chat, or in-person.

• It requires effective communication, p...read more
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Q1. Tell me about yourself?
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Q2. Speak on a random topic for a minute
Ans. 
The benefits of meditation
• Meditation can reduce stress and anxiety

• It can improve focus and concentration

• Meditation can increase self-awareness and promote emotional health

• It may also lower blood pressure and improve sleep

• Examples of meditation techniques include mindfulness, transcendental, and loving-kindness
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Q3. Tell me about you family background
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It was totally done on phone
they will ask 3-4 general questions and you just need to type your answer and then send

Q1. Asked me to write about education system in india
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Q1. Tell me something about yourself?
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Q2. Tell me about your hobbies
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Q3. Question related to your hobbies
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