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Concentrix Corporation Non Voice Customer Support Executive Interview Questions and Answers

Updated 17 Oct 2024

Concentrix Corporation Non Voice Customer Support Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via YouTube and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - AMCAT test 

(2 Questions)

  • Q1. Essay on any random topic with proper grammar punctuation and 100 to 400 words
  • Q2. My question was "write about your memorable birthday".
Round 2 - Versant test 

(1 Question)

  • Q1. There are 5 rounds: 1. Typing test for 1 minute 2. Fill in the blanks 3. Listening and typing 4. Story retyping in own words 5. Email writing on any random topic they provide in 9 minutes
Round 3 - Technical 

(1 Question)

  • Q1. 1. Tell me about yourself 2. What do you know about concentrix 3 General questions regarding job like; Are you comfortable in night shift Are you comfortable with salary or any basic questions... The las...
  • Ans. 

    I am a dedicated and customer-oriented individual with experience in providing non-voice customer support. I am familiar with Concentrix and am comfortable with night shifts and salary discussions.

    • I have experience in providing non-voice customer support, ensuring customer satisfaction through effective communication and problem-solving skills.

    • I have researched Concentrix and understand that it is a global business ser...

  • Answered by AI

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Talk 2 minutes on a topic
  • Ans. 

    The importance of effective communication in customer support

    • Effective communication builds trust with customers

    • Clear and concise communication helps in resolving issues quickly

    • Active listening is key to understanding customer needs

    • Empathy and patience are important in customer interactions

  • Answered by AI
Round 2 - Assessment round 

(2 Questions)

  • Q1. Verbal reasoning
  • Q2. Few questions should be answered in English proficiency
Round 3 - Technical 

(2 Questions)

  • Q1. Few questions related to voice and non voice process
  • Q2. If experienced few questions subject to past employment role
Round 4 - Group Discussion 

Pannel round with some communication skills and english pronounciation etc

Round 5 - Behavioral 

(2 Questions)

  • Q1. Few questions related to voice and non voice or speak something on a topic for 2 min
  • Q2. Salary discussion and nyt shift comfort

Interview Preparation Tips

Interview preparation tips for other job seekers - Get prepared on English grammar and communication skills with fluency
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-

I was interviewed in May 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Related to customer care
Round 2 - Assignment 

Related to customer support

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Your seld introduction
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Sep 2024.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Can you provide a brief self-introduction?
  • Q2. What motivates you to pursue this role?
  • Q3. What are ur salary expectations
Round 2 - HR 

(2 Questions)

  • Q1. What are your strengths and weaknesses?
  • Q2. Why do you want this job?
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Voice and non voice processing?
  • Q2. Voice and non voice difference?
  • Ans. 

    Voice involves speaking directly with customers, while non-voice involves communicating through written messages or emails.

    • Voice involves speaking with customers over the phone or in person

    • Non-voice involves communicating through written messages, emails, or chat

    • Voice requires good verbal communication skills, while non-voice requires good written communication skills

  • Answered by AI
  • Q3. What is the voice and non voice processing and it roles ?
  • Ans. 

    Voice processing involves handling customer queries through phone calls, while non-voice processing involves handling queries through emails, chat, etc.

    • Voice processing involves interacting with customers over the phone

    • Non-voice processing involves handling customer queries through emails, chat, social media, etc.

    • Roles in voice processing include answering calls, providing assistance, resolving issues verbally

    • Roles in ...

  • Answered by AI
  • Q4. What about your company ?
  • Q5. How to d discuss about the customer care ?
  • Ans. 

    Discussing customer care involves addressing customer needs, resolving issues, and providing excellent service.

    • Listen actively to customer concerns

    • Empathize with the customer's situation

    • Offer solutions or alternatives to resolve issues

    • Provide clear and concise information

    • Follow up to ensure customer satisfaction

  • Answered by AI
Round 2 - Group Discussion 

Non voice, voice process to customer care every customer problems can solutions him

Interview Preparation Tips

Topics to prepare for HGS Non Voice Customer Care Executive interview:
  • customer care
  • Sales Executive Activities
  • Customer Relationship
  • customer support
Interview preparation tips for other job seekers - Hgs company voice and non voice roles
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself and experience.
Round 2 - One-on-one 

(1 Question)

  • Q1. Speak on any topic by your choice. It was a telephonic round during the time of corona.
Round 3 - Aptitude Test 

English grammatical test and typing test

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. What was your qualification?
  • Ans. 

    I have a Bachelor's degree in Business Administration with a specialization in Marketing.

    • Bachelor's degree in Business Administration

    • Specialization in Marketing

  • Answered by AI
  • Q2. Where do you see yourself in five years?
  • Ans. 

    In five years, I see myself as a senior Voice Process Executive leading a team and implementing innovative strategies to improve efficiency and customer satisfaction.

    • Continuing to excel in my role as a Voice Process Executive

    • Taking on more responsibilities and leadership roles within the company

    • Implementing new technologies and strategies to streamline processes

    • Mentoring and training new team members

    • Contributing to the

  • Answered by AI
Round 2 - Case Study 

Credit cards write a summary

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. General profile discussion along with roles and responsibilities in previous organisation.
  • Q2. How was your day went?
Round 2 - Aptitude Test 

It was Versant test.

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are looking for good exposure and good job please work in this organisation
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Data interpretation
  • Q2. English Passage question
  • Q3. What is mean by ROM
  • Ans. 

    ROM stands for Read-Only Memory, a type of non-volatile memory that is used in computers and other electronic devices.

    • ROM is a type of memory that retains data even when the power is turned off.

    • It is used to store firmware and software programs that are essential for the device to function.

    • Examples of ROM include BIOS in computers and firmware in smartphones.

    • ROM is different from RAM (Random Access Memory) which is vol

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Why should I hire you
  • Ans. 

    I am a dedicated and experienced customer care executive with excellent communication skills and a strong commitment to providing top-notch service.

    • I have a proven track record of resolving customer issues efficiently and effectively

    • I am highly organized and detail-oriented, ensuring no customer concern goes unanswered

    • I am a team player and can work well under pressure

    • I am constantly seeking ways to improve and enhance...

  • Answered by AI
  • Q2. Tell me about sagility company
  • Ans. 

    Sagility is a customer care company known for providing non-voice support services to various industries.

    • Sagility offers customer care services such as email support, chat support, and social media management.

    • The company focuses on providing efficient and personalized customer service to enhance customer satisfaction.

    • Sagility has a team of trained professionals who handle customer queries and concerns effectively.

    • They ...

  • Answered by AI

Skills evaluated in this interview

Concentrix Corporation Interview FAQs

How many rounds are there in Concentrix Corporation Non Voice Customer Support Executive interview?
Concentrix Corporation interview process usually has 3 rounds. The most common rounds in the Concentrix Corporation interview process are Technical.
What are the top questions asked in Concentrix Corporation Non Voice Customer Support Executive interview?

Some of the top questions asked at the Concentrix Corporation Non Voice Customer Support Executive interview -

  1. There are 5 rounds: 1. Typing test for 1 minute 2. Fill in the blanks 3. List...read more
  2. Essay on any random topic with proper grammar punctuation and 100 to 400 wo...read more

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Concentrix Corporation Non Voice Customer Support Executive Interview Process

based on 4 interviews

Interview experience

4.5
  
Good
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Concentrix Corporation Non Voice Customer Support Executive Salary
based on 11 salaries
₹1.8 L/yr - ₹3.7 L/yr
6% more than the average Non Voice Customer Support Executive Salary in India
View more details

Concentrix Corporation Non Voice Customer Support Executive Reviews and Ratings

based on 3 reviews

4.4/5

Rating in categories

4.1

Skill development

4.1

Work-life balance

3.8

Salary

5.0

Job security

4.4

Company culture

3.8

Promotions

4.4

Work satisfaction

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