Cogent E Services Customer Care Executive Interview Questions and Answers

I am a customer-oriented individual with excellent communication skills and a passion for problem-solving.

• I have experience in customer service roles, where I have honed my skills in handling customer queries and complaints.

• I am a quick learner and can adapt to new situations easily.

• I am a team player and enjoy collaborating with colleagues to achieve common goals.

• I am proficient in using various customer service tools...read more

I am a customer-oriented individual with excellent communication skills and a passion for helping people.

• I have experience in customer service roles, where I have honed my problem-solving and conflict resolution skills.

• I am a good listener and can empathize with customers to understand their needs and concerns.

• I am a quick learner and can adapt to new situations and technologies easily.

• I am a team player and enjoy coll...read more

Customer support is the assistance provided to customers before, during, and after a purchase.

• Customer support involves addressing customer queries and concerns

• It includes providing technical assistance and troubleshooting

• Customer support can be provided through various channels such as phone, email, chat, and social media

• The goal of customer support is to ensure customer satisfaction and retention

• Examples of customer ...read more

I am interested in joining Bpo because of the opportunities it offers for personal and professional growth.

• I am excited about the chance to work with a diverse group of people and learn from their experiences.

• I am looking forward to developing my communication and problem-solving skills through interacting with customers.

• I am attracted to the fast-paced and dynamic nature of the Bpo industry, which will keep me engaged...read more

Yesterday, I woke up early, exercised, went to work, attended meetings, and spent time with family in the evening.

• Woke up at 6 am and exercised for 30 minutes

• Got ready for work and left home at 8 am

• Attended meetings with clients and colleagues throughout the day

• Had lunch with coworkers at a nearby restaurant

• Finished work at 5 pm and returned home

• Spent time with family, cooked dinner, and watched TV in the evening

My last memorable day was spent hiking in the mountains with my friends.

• Woke up early and drove to the trailhead

• Enjoyed the scenic views and fresh air

• Had a picnic lunch at the summit

• Took lots of photos and made memories with friends

• Ended the day with a delicious dinner at a local restaurant

Marketing is the process of promoting and selling products or services, including market research, advertising, and customer engagement.

• Marketing involves identifying customer needs and wants

• Creating products or services that meet those needs

• Promoting and advertising the products or services

• Building relationships with customers to encourage repeat business

• Market research helps understand customer preferences and trends

• ...read more

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