Cogent E Services BPO Executive Interview Questions and Answers for Experienced

BPO stands for Business Process Outsourcing. It involves contracting non-core business activities to a third-party service provider.

• BPO is a cost-effective way for companies to outsource non-core business functions such as customer service, data entry, and accounting.

• It allows companies to focus on their core competencies and improve efficiency.

• BPO services can be provided onshore, nearshore, or offshore depending on t...read more

Customer service is the act of providing assistance and support to customers before, during, and after a purchase.

• Customer service involves actively listening to customers and addressing their concerns.

• It requires empathy and patience to handle difficult situations.

• Providing timely and accurate information to customers is crucial.

• Going above and beyond to exceed customer expectations can lead to customer loyalty.

• Exampl...read more

Customer service is the assistance and support provided to customers before, during, and after a purchase.

• It involves addressing customer inquiries and complaints

• Providing information about products or services

• Offering solutions to problems

• Ensuring customer satisfaction

• Examples include answering phone calls, responding to emails, and providing live chat support