Alorica Interview Questions and Answers

Q1. What are your salary expectations?
Ans. 
I am open to discussing salary based on the responsibilities and expectations of the role.
• I am looking for fair compensation based on my experience and the job requirements

• I am open to negotiation and discussing benefits such as healthcare, retirement plans, and vacation time

• I am willing to consider other forms of compensation such as bonuses or stock options

• I am interested in opportunities for growth and advancement w
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Q2. Why are you looking for a change?
Ans. 
Looking for growth opportunities and a new challenge.
• Seeking a more challenging role to enhance my skills and knowledge.

• Interested in exploring new industries and learning from different experiences.

• Want to work with a team that aligns with my values and work ethic.

• Current job lacks growth opportunities and career advancement.

• Example: My current company is a small startup and I have reached the highest position availab...read more
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Q3. What are your strengths and weaknesses?
Ans. 
My strengths include leadership, communication, and problem-solving skills. My weakness is that I tend to take on too much at once.
• Strengths: Leadership - I have experience managing teams and delegating tasks effectively. Communication - I am able to clearly convey ideas and listen actively. Problem-solving - I am able to think creatively and find solutions to complex issues.

• Weakness: Taking on too much - I have a tend...read more
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Q4. Tell me about yourself.
Ans. 
I am a highly motivated and experienced team manager with a passion for developing and leading successful teams.
• I have over 5 years of experience in team management, with a proven track record of achieving targets and delivering results.

• I am skilled in identifying and developing talent, and have successfully coached team members to achieve their full potential.

• I am a strong communicator and collaborator, with experienc...read more
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Q5. CSAT, FCR, BQ MANAGEMENT, PEOPLE MANAGEMENT
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Q1. Why you left your previous company?
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Q2. What are 7 adult learning principles.
Ans. 
Adult learning principles are key concepts that guide the design and delivery of effective training programs for adult learners.
• Adults need to know why they are learning something before they invest time and effort.

• Adults bring life experiences and knowledge to learning experiences.

• Adults are more motivated to learn when they see the relevance of the content to their goals.

• Adults prefer self-directed learning and want ...read more
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Basis logic and English

Q1. Salary discussion
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Just basic questions about you and they will ask you to speak in English for 2 minutes on any topic

English grammar test

Q1. Operation manager will take 3rd round
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Q2. Why do you want to join us
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Q3. How to handle irrate customer
Ans. 
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
• Listen to their concerns without interrupting.

• Empathize with their frustration and show understanding.

• Stay calm and composed, do not take their anger personally.

• Apologize for the inconvenience caused, even if it's not your fault.

• Offer solutions to resolve the issue and make things right.

• Follow up with the customer to ensure their satisfaction.

• ...read more
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Q4. What is your aim for next 5 year
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