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Alorica Interview Questions, Process, and Tips

Updated 10 Feb 2025

Top Alorica Interview Questions and Answers

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Alorica Interview Experiences

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70 interviews found

Interview Questions & Answers

user image Anonymous

posted on 19 Oct 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Oct 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a dedicated and empathetic customer experience agent with a passion for helping customers resolve their issues.

    • I have over 5 years of experience in customer service roles

    • I am skilled in active listening and problem-solving

    • I strive to provide excellent service and ensure customer satisfaction

    • I have received multiple awards for outstanding customer service performance

  • Answered by AI
  • Q2. What is you hobby? Why
  • Ans. 

    My hobby is painting. It allows me to express my creativity and relax after a long day.

    • Painting helps me unwind and destress

    • I enjoy experimenting with different colors and techniques

    • It allows me to express my emotions and thoughts visually

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - It is pretty good company for starters/fresher with zero experience.

But if you want to stay longer, you need to get promotion or else staying as agent one year is more than enough.
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduce yourself and explain it briefly?
  • Q2. Explain about one topic?
Round 3 - Assignment 

Grammar ,typing skills ,etc...

Round 4 - HR 

(1 Question)

  • Q1. Introduce yourself and why and what questions?

Interview Preparation Tips

Interview preparation tips for other job seekers - Fluency in English and confident what you are talking.

International Voice Nonvoice Process Interview Questions asked at other Companies

Q1. How much sellary you have pay?
View answer (1)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Why should we hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and professional i cannot complete fifteen words sentences

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?
View answer (36)
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me something about yourself?
  • Q2. Where are you from??

Interview Preparation Tips

Interview preparation tips for other job seekers - Be polite calm and provide work from home.Moreover it's best opportunity to me for be a part of this MNC.

Non Voice Customer Care Executive Interview Questions asked at other Companies

Q1. What is the voice and non voice processing and it roles ?
View answer (1)

Alorica interview questions for popular designations

 Customer Service Executive

 (8)

 Customer Support Executive

 (6)

 Customer Care Executive

 (6)

 Non Voice Customer Care Executive

 (2)

 Team Manager

 (2)

 Customer Service Representative

 (2)

 Technical Lead

 (1)

 Senior Analyst

 (1)

Agent Interview Questions & Answers

user image Anonymous

posted on 2 Sep 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction and topic
Round 3 - Aptitude Test 

Havor and versent aptitude test

Round 4 - One-on-one 

(1 Question)

  • Q1. Operation manager round
Round 5 - Aptitude Test 

Versent and langua aptitude test

Agent Interview Questions asked at other Companies

Q1. If you had 1 crore rupees what would you do with them?
View answer (2)

Get interview-ready with Top Alorica Interview Questions

Interview Questions & Answers

user image Balaji v

posted on 31 Oct 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Usual things tell about your self
  • Q2. Privious roles and responsibilities
  • Ans. 

    I have held various roles in database operations and administration, with responsibilities including performance tuning, backup and recovery, and security management.

    • Managed database performance by optimizing queries and indexes

    • Implemented backup and recovery strategies to ensure data integrity

    • Enforced security measures such as user access control and encryption

    • Collaborated with development teams to design efficient da...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - its very easy to crack the interview

Jobs at Alorica

View all
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Introduction, qualification, pick a topic and talk.

Round 3 - Aptitude Test 

You need take a typing test and verbal communication test in computer.

Round 4 - HR 

(2 Questions)

  • Q1. Introduction, what do you know about the process.
  • Ans. 

    The customer service process involves assisting customers with their inquiries, complaints, and providing solutions to their problems.

    • Customer service executives handle customer inquiries and complaints.

    • They provide information and assistance to customers regarding products or services.

    • They resolve customer issues and complaints by offering appropriate solutions.

    • Customer service executives may use various communication...

  • Answered by AI
  • Q2. What do you know about the company What is BPO
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.

    • BPO is a strategic approach to streamline business operations and reduce costs.

    • It allows companies to focus on their core competencies while outsourcing non-core activities.

    • Common BPO services include customer support, technical support, data entry, and back-office operations.

    • For exa...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get panic, talk with confidence and fluent English

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?
View answer (36)
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Mar 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction and work experience
Round 3 - Aptitude Test 

Grammar and versant test. Multiple choices questions of grammar

Round 4 - One-on-one 

(2 Questions)

  • Q1. Self introduction and work experience
  • Q2. Handling postpaid customer with high bill
  • Ans. 

    Handling high bill postpaid customers

    • Listen to the customer's concerns and empathize with them

    • Explain the charges and provide a breakdown of the bill

    • Offer solutions such as payment plans or discounts

    • Ensure the customer understands their options and is satisfied with the resolution

    • Follow up with the customer to ensure their issue has been resolved

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident about self introduction, you can crack it easily

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (21)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction
Round 3 - Assignment 

Verscent round were we have to listen to a words and do.

Round 4 - One-on-one 

(2 Questions)

  • Q1. Self introduction and spoke about work roll difference between what is BPO and call centre.
  • Q2. Self introduction Difference between BPO and call centre Work experience
  • Ans. 

    I have 3 years of experience in voice process roles. BPO refers to the entire outsourcing industry, while call center is a specific type of BPO focused on handling customer calls.

    • BPO (Business Process Outsourcing) is a broader term that encompasses various outsourcing services such as customer support, technical support, sales, etc.

    • Call center is a specific type of BPO that primarily focuses on handling inbound and out...

  • Answered by AI

Voice Process Executive Interview Questions asked at other Companies

Q1. How to solve a problem of customer
View answer (7)
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Which type Scheduler you used in ADF ?
  • Ans. 

    I have used the built-in scheduler in Azure Data Factory (ADF).

    • ADF provides a built-in scheduler that allows you to schedule and orchestrate data integration and data transformation activities.

    • The scheduler in ADF supports various scheduling options such as time-based, event-based, and tumbling window triggers.

    • You can define the schedule for your pipelines and activities using JSON-based expressions.

    • For example, you ca...

  • Answered by AI
  • Q2. How do you perform sql query optimization ?
  • Ans. 

    SQL query optimization involves analyzing and modifying queries to improve performance.

    • Identify and eliminate unnecessary or redundant queries

    • Use appropriate indexes to speed up data retrieval

    • Optimize query structure and syntax

    • Avoid using wildcard characters at the beginning of a LIKE statement

    • Minimize the use of subqueries

    • Use EXPLAIN or query execution plans to identify bottlenecks

    • Consider denormalizing tables for fre...

  • Answered by AI
Round 3 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. Share details of your previous job.
  • Q3. What are your salary expectations?

Interview Preparation Tips

Interview preparation tips for other job seekers - Over all good experience. They are asking good quality of interview question and interviewer is very energetic.

Skills evaluated in this interview

Technical Lead Interview Questions asked at other Companies

Q1. 1. Explain 5 mins the flow from requirement analysis to production deployment and tools used in the process. 2. What is auto-scaling in a microservices architecture? 3. Difference between micro-service and serverless. 4. If you were going t... read more
View answer (4)

Alorica Interview FAQs

How many rounds are there in Alorica interview?
Alorica interview process usually has 2-3 rounds. The most common rounds in the Alorica interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Alorica interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Alorica. The most common topics and skills that interviewers at Alorica expect are International Voice Process, Customer Service, international bpo, Communication Skills and customer support.
What are the top questions asked in Alorica interview?

Some of the top questions asked at the Alorica interview -

  1. Which type Scheduler you used in AD...read more
  2. What do you mean by customer according to y...read more
  3. How do you perform sql query optimizatio...read more
How long is the Alorica interview process?

The duration of Alorica interview process can vary, but typically it takes about less than 2 weeks to complete.

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Alorica Interview Process

based on 62 interviews

Interview experience

3.8
  
Good
View more
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Alorica Reviews and Ratings

based on 596 reviews

3.1/5

Rating in categories

3.0

Skill development

3.0

Work-life balance

3.1

Salary

2.9

Job security

2.9

Company culture

2.6

Promotions

2.9

Work satisfaction

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