Alorica Interview Questions, Process, and Tips

Q1. Introduction and topic
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Havor and versent aptitude test

Q1. Operation manager round
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Versent and langua aptitude test

Q1. Usual things tell about your self
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Q2. Privious roles and responsibilities
Ans. 
I have held various roles in database operations and administration, with responsibilities including performance tuning, backup and recovery, and security management.
• Managed database performance by optimizing queries and indexes

• Implemented backup and recovery strategies to ensure data integrity

• Enforced security measures such as user access control and encryption

• Collaborated with development teams to design efficient da...read more
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Introduction, qualification, pick a topic and talk.

You need take a typing test and verbal communication test in computer.

Q1. Introduction, what do you know about the process.
Ans. 
The customer service process involves assisting customers with their inquiries, complaints, and providing solutions to their problems.
• Customer service executives handle customer inquiries and complaints.

• They provide information and assistance to customers regarding products or services.

• They resolve customer issues and complaints by offering appropriate solutions.

• Customer service executives may use various communication...read more
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Q2. What do you know about the company What is BPO
Ans. 
BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.
• BPO is a strategic approach to streamline business operations and reduce costs.

• It allows companies to focus on their core competencies while outsourcing non-core activities.

• Common BPO services include customer support, technical support, data entry, and back-office operations.

• For exa...read more
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Q1. Self introduction and work experience
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Grammar and versant test. Multiple choices questions of grammar

Q1. Self introduction and work experience
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Q2. Handling postpaid customer with high bill
Ans. 
Handling high bill postpaid customers
• Listen to the customer's concerns and empathize with them

• Explain the charges and provide a breakdown of the bill

• Offer solutions such as payment plans or discounts

• Ensure the customer understands their options and is satisfied with the resolution

• Follow up with the customer to ensure their issue has been resolved
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Q1. Self introduction
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Verscent round were we have to listen to a words and do.

Q1. Self introduction and spoke about work roll difference between what is BPO and call centre.
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Q2. Self introduction Difference between BPO and call centre Work experience
Ans. 
I have 3 years of experience in voice process roles. BPO refers to the entire outsourcing industry, while call center is a specific type of BPO focused on handling customer calls.
• BPO (Business Process Outsourcing) is a broader term that encompasses various outsourcing services such as customer support, technical support, sales, etc.

• Call center is a specific type of BPO that primarily focuses on handling inbound and out...read more
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Q1. Which type Scheduler you used in ADF ?
Ans. 
I have used the built-in scheduler in Azure Data Factory (ADF).
• ADF provides a built-in scheduler that allows you to schedule and orchestrate data integration and data transformation activities.

• The scheduler in ADF supports various scheduling options such as time-based, event-based, and tumbling window triggers.

• You can define the schedule for your pipelines and activities using JSON-based expressions.

• For example, you ca...read more
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Q2. How do you perform sql query optimization ?
Ans. 
SQL query optimization involves analyzing and modifying queries to improve performance.
• Identify and eliminate unnecessary or redundant queries

• Use appropriate indexes to speed up data retrieval

• Optimize query structure and syntax

• Avoid using wildcard characters at the beginning of a LIKE statement

• Minimize the use of subqueries

• Use EXPLAIN or query execution plans to identify bottlenecks

• Consider denormalizing tables for fre...read more
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Q1. Tell me about yourself.
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Q2. Share details of your previous job.
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Q3. What are your salary expectations?
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