Teleperformance Technical Support Executive Reviews

Likes

They give misleading information at time of interview to outstation candidates like cab facility, salary, working days etc. They dont provide offer letter in virtual interview. They give offer letter on day of joining in the office and salary mentioned in offer letter is much less than what was discussed in virtual interview. Very problematic for outstation candidates

Dislikes

Everything. They mentioned working days would be 5 days but in reality its 5.5 working days and 9 hours 30 minutes shift per day without any cab facilities

Likes

There are so many ways to earn incentive per month.

Dislikes

Job security is not meeting as per the expectations. They can terminate you even in the middle of training after giving you offer letter.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

You will get you salary on time and some people supportive and understand your problems but only some 3/10.

Dislikes

This is my personal opinion and I would like to say about that there is a psychological pressure from your seniors side to do your shift or job , If you are giving good score to your TL or their seniors then you will get your leaves or other benefits like extra time to go for break and half day and all the things, I do not like that why they decide for employee leaves on the basis of the scores they already get monthly leaves and they have rights to take it, and the other things is that I observed My last ACCM did not coach my DSAT's and CSAT's (Dissatisfaction survey and satisfaction survey) they jumped into me in BQ, It is called you will get a some time period in which you have to improve your score if you fail then you will get another chance to improve yourself then you will be terminated, Here is no job security and mind pressure also. Some people good there and some not. In our batch, 2-4 people did not resign, apart from this other batches also came and left. My question is why did they leave the job so quickly, what was the reason for them?...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

To create a positive company process and learn from chat process reviews, consider these key strategies: 1. Establish Clear Objectives: Define what you want to achieve with your chat processes, such as improving customer satisfaction or reducing response times. 2. Gather Feedback: Regularly collect feedback from both customers and team members to identify pain points and areas for improvement. 3. Analyze Data: Use chat logs and metrics to assess performance, track trends, and identify successful strategies. 4. Implement Training: Provide ongoing training for chat representatives to enhance their skills, focusing on communication, problem-solving, and product knowledge. 5. Foster Collaboration: Encourage team collaboration to share insights and best practices from chat interactions. 6. Iterate and Adapt: Regularly review and refine processes based on feedback and data analysis to ensure continuous improvement. 7. Celebrate Successes: Recognize and reward achievements in the chat process to motivate your team and promote a positive work environment. By focusing on these elements, you can create an effective chat process that drives learning and improvement within your company....Read More

Dislikes

Here are some negative aspects related to job security, graveyard shifts, low salaries, and poor work-life balance: 1. Job Security: Frequent layoffs or downsizing can lead to constant anxiety about job stability. Lack of career advancement opportunities contributes to feelings of uncertainty. 2. Graveyard Shifts: Disruption of natural sleep patterns can lead to health issues and fatigue. Social isolation from friends and family who work traditional hours. 3. Low Salary: Financial stress makes it difficult to meet basic needs or save for the future. Low compensation can lead to dissatisfaction and decreased motivation. 4. Poor Work-Life Balance: Difficulty managing personal and professional responsibilities can lead to burnout. Limited time for self-care and leisure activities affects overall well-being. These factors can create a challenging work environment, impacting both employee morale and productivity. Addressing these issues is essential for fostering a healthier workplace....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Cab facility

Dislikes

Worst company, no promotions, no benefits, they will change shifts and wo like anything. Forcing to do OT. They are removing people like anything. It’s a big hole company

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing. I absolutely hated working there. The environment is so pathetic and management is really poor. The are always standing on our heads to get a call ended or to pitch a sale. They'll issue action pointers for the mistakes you've done and you'll get them anyways if someone from the management doesn't like you.

Dislikes

The whole place is a dislike.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Only On time salary transfer.

Dislikes

An environment full of addicted chain smokers, interdepartmental politics and worst employee care department full of dumb basterds who pressures their employees to admit the non compliance which they haven't committed 😕. The people inside this department are so wicked and corrupt that they only support the Teleperformance only and their seniors not the poor employees.... BASTERDS 🖕🏻🖕🏻🖕🏻

Likes

The environment at work is very good

Dislikes

There is no proper appraisal structure for every employee

Work Details

Work days: Rotational Shift (Flexible Timings)