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a deputy manager
1w
Job at Risk because of AI 🚨
The world's largest call center operator Teleperformance is now using AI to "neutralize" Indian accents for Western customers, marking a major shift in the BPO industry. This move highlights how AI is transforming customer interactions and reducing reliance on human agents.
🔹 AI-powered voice modulation is minimizing the need for language training.
🔹 Chatbots and virtual assistants are handling routine queries.
🔹 Automated workflows are streamlining backend operations.
What’s the way forward?
Upskilling in AI integration, analytics, and customer experience management will be crucial to staying relevant in this evolving landscape.
💡 How do you see AI reshaping the BPO industry? Share your thoughts
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asked in
Customer Service Executive interview
Q1. Q.9 what do you know about BPO or teleperformance?
asked in
Customer Service Executive interview
Q2. What is key performance indicator ( kpi )
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asked in
Customer Service Executive interview
Q3. Why you want to join teleperformance ?
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Customer Service Executive interview
Q4. How will you handle a irritated customer?
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Customer Service Executive interview
Q5. Why is it important to satisfy a customer?
People also ask about Teleperformance, Pune Customer Service Executives
How is Teleperformance to work for?
Teleperformance is rated 3.9 out of 5, based on 13 reviews by employees on AmbitionBox.
Teleperformance is known for Company culture which is rated at the top and given a rating of 4.0. However, Salary is rated the lowest at 3.0 and can be improved. To know first hand how it is like to work at Teleperformance read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Teleperformance?
According to AmbitionBox ratings, Teleperformance employees rate its salary and benefits as 3.0 out of 5. You can know more about Teleperformance Salaries at AmbitionBox
How is the work culture at Teleperformance?
Work culture is rated 4.0 at Teleperformance by 13 employees. While job security is rated 3.8 and work-life balance is rated 3.4 at Teleperformance. Read detailed reviews by employees of Teleperformance on AmbitionBox.
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Teleperformance Customer Service Executive Reviews by Locations
- Teleperformance Customer Service Executive Gurgaon / Gurugram Reviews
- Teleperformance Customer Service Executive Indore Reviews
- Teleperformance Customer Service Executive Mohali Reviews
- Teleperformance Customer Service Executive Kolkata Reviews
- Teleperformance Customer Service Executive Mumbai Reviews
- Teleperformance Customer Service Executive Thane Reviews
- Teleperformance Customer Service Executive Jaipur Reviews
- Teleperformance Customer Service Executive Chennai Reviews
- Teleperformance Customer Service Executive Bangalore / Bengaluru Reviews
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Teleperformance Pune Reviews by Designations
- Teleperformance Customer Service Associate Pune Reviews
- Teleperformance Customer Care Executive Pune Reviews
- Teleperformance Assistant Manager Pune Reviews
- Teleperformance Team Lead Pune Reviews
- Teleperformance Team Lead Operations Pune Reviews
- Teleperformance Branch Relationship Executive Pune Reviews
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