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2.9

based on 1.7k Reviews

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IntouchCX Customer Service Executive Reviews

based on 40 reviews
Updated 18 Dec, 2024

Overall Rating

3.0/5
How AmbitionBox ratings work?

Category Ratings

2.8

Company culture

2.8

Skill development

2.6

Job Security

2.5

Work-Life balance

2.5

Work Satisfaction

2.3

Salary & Benefits

2.2

Promotions/Appraisal

Top Mentions in IntouchCX Customer Service Executive Reviews

40 reviews found

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Top IntouchCX Customer Service Executive Interview Questions

Q1. What do you know about ecommerce?
View answers (58)
Q2. What are the benefits of using ecommerce services rathe ... read more
View answers (4)
Q3. What do you know about bpo
View answer (1)
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Customer Service Executive Jobs at IntouchCX

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People also ask about IntouchCX's Customer Service Executives

Is IntouchCX a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.0 out of 5 from over 40 employee reviews, it's clear that most customer service executives have an average experience working at IntouchCX. Company culture holds the highest rating at 2.8, while career growth is rated the lowest amongst all factors at 2.2. Read reviews about company culture and career growth on AmbitionBox.
Does IntouchCX pay their Customer Service Executives well?
According to AmbitionBox reviews, IntouchCX customer service executives rate their salary and benefits at 2.3 out of 5, based on 40 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about IntouchCX's customer service executives salaries here and to read reviews specifically about salary and benefits at IntouchCX for customer service executives, click here.
How is the work culture at IntouchCX for Customer Service Executives?
Work culture at IntouchCX for customer service executives is rated 2.8 out of 5 by 40 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at IntouchCX for customer service executives, click here.
How is the job security at IntouchCX for Customer Service Executives?
Based on 40 reviews on AmbitionBox, IntouchCX's customer service executives rate job security at 2.6 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at IntouchCX. To read reviews about job security at IntouchCX for customer service executives, click here.

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Gender Based Ratings for IntouchCX Customer Service Executive

based on 39 reviews
3.7
Rated by 17 Women

Rated 3.9 for Company Culture and 3.4 for Job Security

women
2.4
Rated by 22 Men

Rated 2.4 for Skill Development and 2.2 for Company Culture

men

Working Days for IntouchCX Customer Service Executive

based on 40 reviews
Rotational Shift
77%
Monday to Friday
18%
Alternate Saturday off
5%

Work Timings for IntouchCX Customer Service Executive

based on 40 reviews
Flexible timing
Strict (11.30pm - 8.30am)
Strict (6.30pm - 3.30am)
39%
14%
7%
40% employees reported other strict timings

Shift Timings for IntouchCX Customer Service Executive

based on 40 reviews
Night shift
Day shift
67%
33%

Business Travel for IntouchCX Customer Service Executive

based on 40 reviews
Within city
55%
No travel
45%
IntouchCX Customer Service Executive Salary
based on 147 salaries
₹1.1 L/yr - ₹4.5 L/yr
7% less than the average Customer Service Executive Salary in India
View more details
cab
Office cab/shuttle
1 total response
softskill
Job/Soft skill training
1 total response
retirement
Retirement benefits
0 total responses
stock
Stock options
0 total responses
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