IGT Solutions Process Associate Reviews

Likes

Good company to work with,,, as it focus on overall skill development in travel domain.... I think I have joined IGT at a very late stage otherwise it would be a different story...

Dislikes

Work life balance including shifts changes are not fix... Apart from this , everything is fine..

Work Details

Cool... I think I like the work that I do..

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing really, it was a disaster working with them.

Dislikes

I spent so much time working for Expedia's back office, but my salary wasn’t credited on time, even though I marked my attendance every single day. Why? Because my team leader (TL) forgot to approve my attendance. Instead of taking responsibility for his actions, he blamed me for not coming to the office. I had to show him proof that I was present at work to prove myself. I was about to contact HR to resolve the issue, but he stopped me, saying he would talk to HR himself, so I stayed quiet. The management was poor. The TLs were always on breaks or working from home, even though it was supposed to be an office job for them too. They only showed up when the manager was around. There were a few TLs who treated me and my female friends very unprofessionally. They were overly familiar all the time, showing up on the floor intoxicated, chewing tobacco, and breaking rules, even though such behavior was prohibited according to management policies. But the truth is, the rules were only for employees, not those in higher positions. When I joined, I was told the job would be work-from-home and that I’d receive my systems after completing certification. This was a lie—they told us this to attract employees. The worst part was that they kept us believing this false promise, saying every month, "work from home will start next month." I had a medical condition and was specifically looking for a work-from-home job, but they kept me there for six months with nothing but lies. They wasted my time. I watched 10-15 employees get terminated right in front of me, all because there weren’t enough seats on the floor. They were accused of lying about their experience, which was only found during background verification. One of my friends was also terminated, even though she had mentioned the correct experience. Some employees were fired for making minor errors while working on cases, but the truth is, TLs and SMEs were never available to help with complex cases. The blame was always placed on employees. I needed work from home due to my medical condition. Initially, they kept saying, "everyone will get it next month." But they never followed through. Meanwhile, a few of the favorite employees—who had no medical issues—were given work-from-home setups. So, it all came down to favoritism. When I needed leaves, I provided them with medical documents, lab reports, and doctor’s prescriptions, but HR would still call me and speak to me disrespectfully, questioning the validity of my medical documents. Despite having valid paperwork, they marked me as absent. Finally, I got so fed up working there that I decided to resign. They asked me to serve the notice period or pay ₹36,000 to settle my Full and Final (FNF). But why would I serve the notice period when I wasn’t even paid for the days I worked? I emailed and spoke to HR about it, and they claimed that my salary issue was never raised with them, which was a blatant lie. That’s when I realized how corrupt the company and its management were. It wasn’t just me—other employees were facing similar issues. The TLs, managers, and HRs pressured many of us to resign, threatening to terminate us if we didn’t comply. If you're considering working here, just don’t. It’s not worth it. They’re scammers and liars. They convinced me to move to Gurgaon for a month, promising I’d get work-from-home, but it never happened. They forced women to use the cab facility under the guise of "safety," saying it wasn’t safe for women to travel on their own. Yet, the drivers would drop us 15 minutes away from our actual destinations in the middle of the night, telling us we weren’t allowed to go any further, and sometimes the drivers were intoxicated. What’s the point of providing cabs if they’re not even taking us home? The security guards who were supposed to walk us home wouldn’t do it, and this issue was never addressed, despite consulting with TLs and HRs. The drivers would call us 15 minutes before pick-up and wait at a location that was 20 minutes away. If we didn’t reach there on time, they’d yell horrible things at us and leave without waiting. The entire experience at IGT was awful. There were guys on the floor who would make uncomfortable comments and attempt to be overly familiar, despite us saying "no" hundreds of times. The TLs never addressed this behavior. This company, its management, TLs, and HRs are all corrupt. I’d never consider working with them again. I still haven’t received my experience letter. HRs lecture us about doing things the right way, but they can’t even verify basic medical documents. It’s disappointing and absurd....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing. Nothing nothing nothing nothing

Dislikes

Everything. My Team leader was bad. Not supportive at all. Kept yelling why your AHT was low. And it felt like more than 150 employee jumping on ques and fighting like animals to get the work done so that they can increase productivity. So that our team leader does not yell at us. Where is productivity 😂😂😂. Worst work environment and worst work culture.

Likes

If you are in any back office process, life is little bit easier, though less salary.

Dislikes

Transport system is worst. Company policies are more like red tape. Management is not very skilled and lot of favouritism happens

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

There is no reason to like IGT. In my process new GM joined after that work environment got toxic. Before him it was the great place to work.

Dislikes

Toxic environment, Under paid Salary, Irresponsible management, biased management (I am the top performer of our team instead another person getting R&R).

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Why do you ever want to stay at a place where an employee is neither respected nor seen as an asset? Worst of all company can work in Starting from Hr to Manager every single person have zero skill to look after a team

Dislikes

Poor team leaders Untrustworthy management

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

I understand now this company is just opposite of what people express through reviews. I mean it's a great choice if you decided to join IGT. Company culture is employee friendly. Work-life balance is always present in the list of Company's priorities. There are doctors present all the time also, made an app for employee's emotionaland mental health. Salary and benefits, promotions/appraisal are real for sure. Don't get mislead by negative ratings. Skill development/learning is never ending. In conclusion, I really like this company and yes, I'm not asked or paid to write the positive reviews only....Read More

Dislikes

Honestly, I'm still figuring out.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Thought there is nothing to be liked except waste of time during Edreams Odegio Training

Dislikes

Poor Management in Odegio Retention Process Poor Training Client Odegio will leave due to their lies Asked to work beyond 9 hours Non functional system, low availbility Waste of a lot of time Pick up is done 3hrs prior to shift & Drop 30min after your shift ends No holiday or leaves despite you have leaves in your kitty Low compensation Dishonest Management weather its Sarabjeet or Any other full of lies...Read More

Work Details

Work days: Alternate Saturday off (Strict Timings)

Dislikes

There is no job security and the management of this company is worst .

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.