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ICICI Bank

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4.0

based on 38.4k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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ICICI Bank Customer Service Manager Reviews

Updated 19 Jan, 2025
Overall Rating
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4.3/5
based on 251 reviews

Rating distribution

Category Ratings

4.4

Job security

4.2

Skill development

4.1

Company culture

4.0

Salary

4.0

Work-life balance

4.0

Promotions

3.9

Work satisfaction

What employees say about ICICI Bank?

Insights from employee reviews on AmbitionBox

Workplace insights

Alternate Saturday off

Alternate Saturday off

43% employees reported

Flexible timing

Flexible timing

37% employees reported

Within city

Within city

59% employees reported

View more detailed insights

Gender based rating

4.2
female

Rated by Women

86 reviews

4.4
male

Rated by Men

157 reviews

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Top Mentions in ICICI Bank Customer Service Manager Reviews
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251 reviews found

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What people are saying about ICICI Bank

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indispensablefire
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1w
works at
ICICI Bank
Need assistance for a job switch
So I just finished a year at ICICI and am now in SO grade in the eRM channel. My highest educational qualification is a B.Com. And now I intend to prepare for FRM. But I’m not sure whether I should stay at ICICI for another year, then switch companies after earning a... read more
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Read ICICI Bank Customer Service Manager Reviews based on locations

4.8
 Hyderabad / Secunderabad

 (21)

3.0
 Mumbai

 (15)

4.3
 Kolkata

 (12)

3.7
 New Delhi

 (9)

3.8
 Thane

 (8)

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More about working at ICICI Bank
golden leaf award

#12 Best Mega Company - 2022

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#1 Best Mega Banking Company - 2022

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#10 Best Mega Company - 2021

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#2 Best Mega Banking Company - 2021

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People also ask about ICICI Bank's Customer Service Managers

Is ICICI Bank a good place to work for Customer Service Managers?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.3 out of 5 from over 251 employee reviews, it's clear that most customer service managers have a positive experience working at ICICI Bank. Job security holds the highest rating at 4.4, while work satisfaction is rated the lowest amongst all factors at 3.9. Read reviews about job security and on AmbitionBox.
Does ICICI Bank pay their Customer Service Managers well?
According to AmbitionBox reviews, ICICI Bank customer service managers rate their salary and benefits at 4.0 out of 5, based on 251 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that ICICI Bank is generally seen as a place that values and rewards its workforce fairly. You can know more about ICICI Bank's customer service managers salaries here and to read reviews specifically about salary and benefits at ICICI Bank for customer service managers, click here .
How is the work culture at ICICI Bank for Customer Service Managers?
Work culture at ICICI Bank for customer service managers is rated 4.1 out of 5 by 251 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at ICICI Bank. To read reviews specifically about work culture at ICICI Bank for customer service managers, click here .
How is the job security at ICICI Bank for Customer Service Managers?
Based on 251 reviews on AmbitionBox, ICICI Bank's customer service managers rate job security at 4.4 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at ICICI Bank, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at ICICI Bank for customer service managers, click here .

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 251 ICICI Bank reviews submitted by ICICI Bank employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if ICICI Bank is the right company for you. 43% of employees reported... the working days at ICICI Bank as Alternate Saturday off. 63% employees reported the work timings at ICICI Bank as Strict timing. Read more
ICICI Bank Office Photos
+14
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ICICI Bank Customer Service Manager Salary
based on 472 salaries
₹1.8 L/yr - ₹9.5 L/yr
17% less than the average Customer Service Manager Salary in India
View more details
Employee Benefits for ICICI Bank Customer Service Manager
onsite
International/On-site exposure
2 total responses
healthInsurance
Health insurance
21 total responses
childCareBenefits
Child care facility
3 total responses
softskill
Job/Soft skill training
27 total responses
+2 more benefits
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