Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

ICICI Bank

Compare

based on 37.3k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Banking Company - 2024

Filter reviews by

ICICI Bank Customer Service Manager Kolkata Reviews

based on 12 reviews

Updated 14 Sep, 2023

Overall Rating

4.3/5

How AmbitionBox ratings work?

Category Ratings

4.1

Job security

4.0

Salary

4.0

Promotions

3.5

Work-life balance

3.3

Skill development

3.2

Company culture

3.2

Work satisfaction

Top Mentions in ICICI Bank Customer Service Manager Kolkata Reviews

12 reviews found

Sort by: Popular

Customer Service Manager in Kolkata

Full Time

·

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

1.0

Skill development

4.0

Job security

4.0

Promotions

1.0

Work satisfaction

1.0

Company culture

4.0

Work-life balance

posted on 14 Sep 2023

Likes

Company is good. Good HR. Never fires anybody until you intentionally cheat bank or customer.

Salary - Good
Job security - Good
Promotions - Good
Work-life balance - Good

Dislikes

Leaders are so poorly trained, that many of them spoiled the culture ,ethics and work environment.

Skill development - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within Country.

Customer Service Manager in Kolkata

Full Time

·

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 05 Mar 2023

Likes

Support From Boss Good Culture

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Working Hours Work-life Unbalanced

Work Details

Work days: Alternate Saturday off (Strict Timings)

What people are saying about ICICI Bank

View All

Hi there , I have recently completed 2 rounds of interview with the ICICI for the position of Datawarehouse Architect(DATA ENGINEER) and the discussions with HR were very positive and they told me they will be soon contacting me for salary discussions. I searched through different platforms but I am unable to get exactly what is the range of this at ICICI, I have over 2 years of experience and my current CTC is 12LPA, It would be helpful for me to know what can be the expected range that I can have for this role at ICICI

Range of CTC for Datawarehouse Architect(Data Engineer) at ICICI

0 participant . expiring in 50m

Got a question about ICICI Bank?

Ask anonymously on communities.

Customer Service Manager in Kolkata

Full Time

·

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Jun 2023

Likes

Best bank to work with till date

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Concalls

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Manager in Kolkata

Full Time

·

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 May 2018

Likes

Excellent learning,envolve with every memeber as a core team Managed hni client services with cross sell Involved in operation activity starting from cash to audit report

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Salary hike and growth

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Customer Service Manager in Kolkata

Branch Banking Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 27 Apr 2021

Likes

HR Policies

Job security - Good
Company culture - Good

Dislikes

Management Policies

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Manager in Kolkata

Branch Banking Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

1.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 28 Apr 2021

Likes

Good hr policy

Dislikes

Lot of politics. Slow career growth

Salary - Poor
Promotions - Poor
Work satisfaction - Bad
Work-life balance - Bad

Work Details

Work related travel: This job involves Travel Within City.

Customer Service Manager in Kolkata

Branch Banking Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 17 Sep 2020

Likes

Working culture not good.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent

Dislikes

Working culture not good.

Company culture - Bad

Work Details

Not good.

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Employee Benefits

Other issues.

You are reading trusted reviews. Keep reading to find out more about ICICI Bank.

Customer Service Manager in Kolkata

branch banking Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 13 Oct 2019

Likes

lot of opprtunity to grow up and learning

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Work-life balance - Good

Dislikes

at the time rating some partiality has been taken

Work Details

good

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves Travel Within City.

Discover interview dos and don'ts from real experiences

Customer Service Manager in Kolkata

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 23 Feb 2019

Likes

its always launch unique product and technology. having more opportunity for nurture my self

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

no lunch hour

Work Details

exciting

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Manager in Kolkata

Retail Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 12 Apr 2018

Likes

Imparting knowledge of banking to employee and having strong HR as compare to other Banking sector

Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good

Dislikes

Politics inside the organisation

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Customer Service Manager in Kolkata

Branch Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

2.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 08 Aug 2017

Likes

Strong HR rules,technologicaly sound

Skill development - Good
Job security - Good

Dislikes

Low salary,excessive sales pressure,rating system and promotional policies not proper

Salary - Poor
Work satisfaction - Poor
Work-life balance - Bad

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Manager in Kolkata

Full Time

·

Retail Branch Banking Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 26 Dec 2020

Likes

Excellent organisation in terms of staff grooming

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good

Dislikes

Work life balance

Claim your company page and respond to reviews as an employer.

Tell us how to improve this page.

ICICI Bank Customer Service Manager Reviews by Locations

ICICI Bank Kolkata Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 12 ICICI Bank reviews submitted by ICICI Bank employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if ICICI Bank is the right company for you. 87% of employees reported ...Read more

Home >
Reviews >
ICICI Bank Reviews >
ICICI Bank Customer Service Manager Kolkata Reviews

Gender Based Ratings for ICICI Bank Customer Service Manager Kolkata

based on 11 reviews

Rated 3.0 for Company culture and 3.0 for Job security

Rated 4.2 for Job security and 4.1 for Salary

Working Days for ICICI Bank Customer Service Manager Kolkata

based on 12 reviews

Alternate Saturday off

87%

Monday to Saturday

13%

Work Timings for ICICI Bank Customer Service Manager Kolkata

based on 12 reviews

Flexible timing

Strict (9am - 7.30pm)

Strict (9.30am - 6.30pm)

50%

25%

13%

12% employees reported other strict timings

Shift Timings for ICICI Bank Customer Service Manager Kolkata

based on 12 reviews

Day shift

100%

Business Travel for ICICI Bank Customer Service Manager Kolkata

based on 12 reviews

Within city

50%

No travel

30%

Within the city

10%

Within country

10%

ICICI Bank Customer Service Manager Salaries in Kolkata

based on 21 salaries

₹2.2 L/yr - ₹5.5 L/yr

7% less than the average Customer Service Manager Salary in India

View more details

HDFC Bank

3.9

Compare

Axis Bank

3.8

Compare

State Bank of India

3.8

Compare

Kotak Mahindra Bank

3.8

Compare

Popular Calculators

Are you paid fairly?

Monthly In-hand Salary Calculator

Gratuity Calculator

Salary Hike Calculator

Rate your company