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ICICI Bank

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based on 37.3k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Banking Company - 2024

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ICICI Bank Customer Service Manager New Delhi Reviews

based on 9 reviews

Updated 28 Dec, 2023

Overall Rating

3.7/5

How AmbitionBox ratings work?

Category Ratings

4.4

Skill development

4.2

Promotions

4.0

Company culture

3.8

Job security

3.6

Work satisfaction

3.4

Salary

3.4

Work-life balance

9 reviews found

Sort by: Popular

Customer Service Manager in New Delhi

Full Time

·

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 28 Dec 2023

Likes

Friendly atmosphere

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Over pressing an employee for business at the cash counter

Work Details

Work days: Monday to Saturday (Flexible Timings)

Customer Service Manager in New Delhi

Full Time

·

Retail banking Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Jun 2019

Likes

Overall good place for work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Job security

Work Details

Work timings: Flexible Timings

What people are saying about ICICI Bank

View All

Hi there , I have recently completed 2 rounds of interview with the ICICI for the position of Datawarehouse Architect(DATA ENGINEER) and the discussions with HR were very positive and they told me they will be soon contacting me for salary discussions. I searched through different platforms but I am unable to get exactly what is the range of this at ICICI, I have over 2 years of experience and my current CTC is 12LPA, It would be helpful for me to know what can be the expected range that I can have for this role at ICICI

Range of CTC for Datawarehouse Architect(Data Engineer) at ICICI

0 participant . expiring in 50m

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Customer Service Manager in New Delhi

Full Time

·

Trade Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

4.0

Skill development

3.0

Job security

4.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 04 Aug 2018

Likes

Learing

Skill development - Good
Promotions - Good
Work satisfaction - Good

Dislikes

Work life balace

Salary - Poor

Work Details

Some time its very Hectic

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Customer Service Manager in New Delhi

Full Time

·

Finance Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 13 Jul 2018

Likes

Horrible company to work

Dislikes

Horrible company to work

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Manager in New Delhi

Full Time

·

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 08 Jun 2023

Likes

Process management knowledge

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

All goof

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Manager in New Delhi

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 25 Dec 2018

Likes

Nothing

Dislikes

Poor work life balance

Salary - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Customer Service Manager in New Delhi

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 10 Aug 2018

Likes

To start with a career for learning prospective is a good choice . And for expirenced personal who like to join Icici bank will good experience.

Skill development - Excellent
Job security - Good

Dislikes

Work life balance is poor ! Promotion criteria is not good .

Work-life balance - Poor

Work Details

Some time hectic sometime easy going

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about ICICI Bank.

Customer Service Manager in New Delhi

Full Time

·

Retail Banking Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 31 Aug 2018

Likes

work culture ,career growth ,good HR Policy

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There is nothing bad while working with ICICI Bank

Work Details

it is very good with respect to everything

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

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Customer Service Manager in New Delhi

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 31 May 2019

Likes

I love had worked with ICICI Bank for about nine years.

Skill development - Good
Job security - Good
Work satisfaction - Good

Dislikes

If you have god father, you move fast.

Work Details

Normal with lot of pressure

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

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ICICI Bank Customer Service Manager Reviews by Locations

ICICI Bank New Delhi Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 9 ICICI Bank reviews submitted by ICICI Bank employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if ICICI Bank is the right company for you. 49% of employees reported t...Read more

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ICICI Bank Reviews >
ICICI Bank Customer Service Manager New Delhi Reviews

Working Days for ICICI Bank Customer Service Manager New Delhi

based on 9 reviews

Monday to Saturday

49%

Alternate Saturday off

38%

Other

13%

Work Timings for ICICI Bank Customer Service Manager New Delhi

based on 9 reviews

Strict (9am - 9.30pm)

Strict (9am - 6pm)

Flexible timing

25%

25%

25%

25% employees reported other strict timings

Shift Timings for ICICI Bank Customer Service Manager New Delhi

based on 9 reviews

Day shift

100%

Business Travel for ICICI Bank Customer Service Manager New Delhi

based on 9 reviews

No travel

50%

Within city

50%

ICICI Bank Customer Service Manager Salaries in New Delhi

based on 55 salaries

₹2.1 L/yr - ₹7.8 L/yr

9% less than the average Customer Service Manager Salary in India

View more details

Employee Benefits for ICICI Bank Customer Service Manager New Delhi

Health insurance

3 total responses

Job/Soft skill training

3 total responses

Professional degree assistance

1 total response

Retirement benefits

0 total responses

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