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ICICI Bank

Compare

4.0

based on 37.6k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Banking Company - 2024

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ICICI Bank Customer Service Manager Pune Reviews

Updated 2 Sep, 2024

Overall Rating

4.9/5

based on 7 reviews

Rating distribution

5 (71.4%)

1 (14.3%)

0 (0%)

Category Ratings

4.9

Company culture

4.9

Job security

4.9

Work-life balance

4.9

Promotions

4.8

Salary

4.8

Skill development

4.8

Work satisfaction

What employees say about ICICI Bank?

Insights from employee reviews on AmbitionBox

Workplace insights

Flexible timing

40% employees reported

View more detailed insights

Gender based rating

4.9

Rated by Women

6 reviews

5.0

Rated by Men

1 reviews

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7 reviews found

Sort by: Popular

Customer Service Manager in Pune

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Aug 2024

Likes

HR policy

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing. All good

Customer Service Manager in Pune

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

2.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 01 Dec 2020

Likes

Work culture is good, female friendly organization and overall company policies are employee friendly.

Salary - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

More emphasis should be given on Skill development and learning of employees.

Skill development - Poor

Work Details

Work timings: Strict Timings

What people are saying about ICICI Bank

View All

lovelyhummingbird

works at

ICICI Bank

Hi, I am M.COM post graduation after that I have completed LLB but still working in icici bank in sales very low package. Please guide me .any llb related or sales or any suitable job. I started vert low package.i am thinking that I should switch in IT. Please guide me regarding my career.

Where wouldi have to switch my job

Llb

1 participant . expiring in 2d

Got a question about ICICI Bank?

Ask anonymously on communities.

Customer Service Manager in Pune

Full Time

Customer Success, Service & Operations - Other Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Sep 2024

Likes

Very good environment for women

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Customer Service Manager in Pune

Commercial banking Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 14 Jul 2020

Likes

Good

Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Work Details

Good

Work days: Alternate Saturday off (Flexible Timings)

Customer Service Manager in Pune

Banking retail Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 31 Aug 2018

Likes

Career growth appraisal are fair

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Manager in Pune

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

3.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 02 Jul 2018

Likes

HR policy same for all employees whether it is higher authority or lower.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Company culture - Excellent

Dislikes

Salary hike

Work Details

Work timings: Flexible Timings

Customer Service Manager in Pune

branch banking Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

4.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 08 Feb 2019

Likes

team mates are good

Job security - Good

Dislikes

no career growth,terrible work culture, late sitting in office even for ladies,

Salary - Poor
Skill development - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

hectic, stressful

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 7 ICICI Bank reviews submitted by ICICI Bank employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if ICICI Bank is the right company for you. 60% employees re...Read more