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HCLTech

3.5

based on 37.6k Reviews

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HCLTech Senior Customer Service Representative Reviews

Updated 3 Apr, 2025

Overall Rating

3.4/5

based on 141 reviews

8% below industry's average

know more

Category Ratings

4.0

Job Security

3.4

Company Culture

3.2

Work-Life Balance

3.2

Skill Development

3.2

Work Satisfaction

2.7

Salary

2.5

Promotions

What employees say about HCLTech?

Insights from employee reviews on AmbitionBox

Workplace insights

Hybrid

68% employees reported

Monday to Friday

64% employees reported

Flexible timing

48% employees reported

No travel

78% employees reported

View more detailed insights

Gender based rating

3.6

Rated by Women

44 reviews

3.3

Rated by Men

95 reviews

HCLTech is rated 3.5 out of 5 stars on AmbitionBox, based on 141 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the... Read more

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141 reviews found

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Senior Customer Service Representative in Noida

Full Time

Back Office Department

5.0

posted on 30 Sep 2019

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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Senior Customer Service Representative in Sultanpur Road, Lucknow

Non Voice Department

5.0

posted on 12 Feb 2022

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Representative (working remotely)

Full Time

Back Office Department

5.0

posted on 01 Jul 2022

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

What people are saying about HCLTech

View All

harmoniousshako

works atAccenture

How much to expect

Cctc - 27.4 (21.6 fixed + 5.8 variable) Yoe - 10.7 years Tech stack: .Net full stack + Azure PaaS Cognizant offered around 42% hike on fixed component and gave 32LPA (30.5 fixed + 1.5 variable) Got selected for HCL Tech (Henkel client) and LTIMindtree and expecting offers/HR discussion soon. Question is how much "Fixed component" should I ask them? Thanks in advance

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#13 Best Mega Company - 2021

HQ - Noida, Uttar Pradesh

IT Services & Consulting

1 Lakh+ Employees (India)

Public

Telecom

Education & Training

Hardware & Networking

Banking

Emerging Technologies

Software Product

People also ask about HCLTech's Senior Customer Service Representatives

Is HCLTech a good place to work for Senior Customer Service Representatives?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.4 out of 5 from over 141 employee reviews, it's clear that most senior customer service representatives have an average experience working at HCLTech. Job Security holds the highest rating at 4.0, while career growth is rated the lowest amongst all factors at 2.5. Read reviews about job security and career growth on AmbitionBox.

Does HCLTech pay their Senior Customer Service Representatives well?

According to AmbitionBox reviews, HCLTech senior customer service representatives rate their salary and benefits at 2.7 out of 5, based on 141 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about HCLTech's senior customer service representatives salaries here and to read reviews specifically about salary and benefits at HCLTech for senior customer service representatives, click here .

How is the work culture at HCLTech for Senior Customer Service Representatives?

Work culture at HCLTech for senior customer service representatives is rated 3.4 out of 5 by 141 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at HCLTech for senior customer service representatives, click here .

How is the job security at HCLTech for Senior Customer Service Representatives?

Based on 141 reviews on AmbitionBox, HCLTech's senior customer service representatives rate job security at 4.0 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at HCLTech, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at HCLTech for senior customer service representatives, click here .

Is work from home available to Senior Customer Service Representatives at HCLTech?

According to 16 AmbitionBox reviews, HCLTech does not currently offer any work-from-home options to senior customer service representatives. All employees work from the office, reflecting a fully on-site work arrangement. To read reviews specifically about work-life balance, click here.

HCLTech Senior Customer Service Representative Reviews by Locations

HCLTech Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 141 HCLTech reviews submitted by HCLTech employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if HCLTech is the right company for you. 64% of employees reported the working days at HCLTech a...