HCLTech Senior Customer Service RepresentativeChennai Reviews
based on 39 reviews
Updated 28 Dec, 2024
Overall Rating
3.9/5
How AmbitionBox ratings work?
Category Ratings
4.5
Job security
3.9
Company culture
3.8
Work satisfaction
3.7
Work-life balance
3.7
Skill development
3.2
Salary
3.0
Promotions
HCLTech is rated
3.9 out of 5 stars on
AmbitionBox, based on 39 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
HCLTech is rated
3.9 out of 5 stars on
AmbitionBox, based on 39 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in HCLTech Senior Customer Service Representative Chennai Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
39 reviews found
Sort by:
Popular
Senior Customer Service Representative in
Chennai
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Salary
4.0
Skill development
5.0
Job security
3.0
Promotions
4.0
Work satisfaction
4.0
Company culture
5.0
Work-life balance
posted on 28 Dec 2024
Likes
You'll have work life balance, wonderful environment to start your career.
Salary - Good
Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent
Dislikes
Salary and appraisal will be based on the project you working for. So check with job role and HR for salary negotiation.
Senior Customer Service Representative in
Chennai
Full Time
·
Customer Success, Service & Operations - Other Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Salary
1.0
Skill development
5.0
Job security
1.0
Promotions
3.0
Work satisfaction
5.0
Company culture
2.0
Work-life balance
posted on 12 Nov 2024
Likes
HCL is good apria Health care is worst
Job security - Excellent
Company culture - Excellent
Dislikes
I have seen ever worst company apria health care
Salary - Poor
Skill development - Bad
Promotions - Bad
Work-life balance - Poor
Senior Customer Service Representative in
Chennai
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
3.0
Skill development
5.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 25 Oct 2024
Likes
Ver bad
Job security - Excellent
Dislikes
No promotion over politics
Salary - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Senior Customer Service Representative in
Chennai
Full Time
·
Downstream Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Salary
2.0
Skill development
3.0
Job security
1.0
Promotions
3.0
Work satisfaction
3.0
Company culture
3.0
Work-life balance
posted on 27 Sep 2024
Likes
There's no consideration on process knowledged employees
Dislikes
Politics
Salary - Poor
Skill development - Poor
Promotions - Bad
Work Details
Work policy:
Sometimes if needed, we take work from home
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Representative in
Chennai
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 29 Jul 2024
Likes
Great to work
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
None to discuss
Work Details
Work policy:
3 days/week from office
Work timings: Flexible Timings
Work related travel:This is a desk job.
Senior Customer Service Representative in
Chennai
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Salary
3.0
Skill development
4.0
Job security
4.0
Promotions
4.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 07 Mar 2024
Likes
Environment
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good
Dislikes
Salary package not expected level
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Chennai
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Salary
4.0
Skill development
5.0
Job security
3.0
Promotions
4.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 08 Jan 2024
Likes
Doesn't have work pressure
Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good
Dislikes
Lack of salary
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
You are reading trusted reviews. Keep reading to find out more about
HCLTech.
Senior Customer Service Representative in
Chennai
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Salary
3.0
Skill development
4.0
Job security
2.0
Promotions
3.0
Work satisfaction
3.0
Company culture
1.0
Work-life balance
posted on 09 Jan 2024
Likes
Office and ambience are looks great at scholliganallur location
Job security - Good
Dislikes
very very low salary and cant be able to move from ITES to IT the management try to convince many many time but it wont happen..
Work related travel: This job involves
Travel Within City.
Senior Customer Service Representative in
Chennai
Full Time
·
Subject / Specialization Teacher Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 16 Mar 2021
Likes
Job security, environment
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Ntg
Work Details
Simply superb!!
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Chennai
Full Time
·
Front Office & Guest Services Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Salary
5.0
Skill development
5.0
Job security
3.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 29 Apr 2021
Likes
Company culture and the management
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Salary
Work Details
Work life balance was good
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Chennai
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Salary
5.0
Skill development
3.0
Job security
2.0
Promotions
3.0
Work satisfaction
3.0
Company culture
3.0
Work-life balance
posted on 03 Jul 2020
Likes
They provided good support to every employees
Skill development - Excellent
Dislikes
There is a lot of politics in the management to get promote and career growth is slow
Salary - Poor
Promotions - Poor
Work Details
I gain good knowledge in senior customer service representative over 1 year of experience
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Employee Benefits
I got no benefits when worked at HCL
Senior Customer Service Representative in
Chennai
Full Time
·
Back end Department
2.0
Overall Rating
2.0
Category Ratings
3.0
Salary
3.0
Skill development
5.0
Job security
3.0
Promotions
5.0
Work satisfaction
3.0
Company culture
4.0
Work-life balance
posted on 09 Oct 2019
Likes
Job is guaranteed.
Job security - Excellent
Work satisfaction - Excellent
Work-life balance - Good
Dislikes
Yearly hike is low and growth will be slow..
Work Details
For me HCL is good but the process which I have worked is very bad where I can give you single star for the process because of the management (manager)
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Chennai
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 16 Apr 2019
Likes
Pls don't join
Dislikes
Everything
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Senior Customer Service Representative in
Chennai
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Salary
4.0
Skill development
5.0
Job security
3.0
Promotions
3.0
Work satisfaction
4.0
Company culture
3.0
Work-life balance
posted on 15 Mar 2022
Likes
Yes, I like to Work with HCL Technologies BPO Services.
Salary - Good
Skill development - Good
Job security - Excellent
Company culture - Good
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Chennai
Healthcare Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Salary
3.0
Skill development
5.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 16 Feb 2022
Likes
Great company to start a career. Awesome infrastructure and atmosphere. Friendly leads. But work optimization is heavy. All fields of management is good. Secured job. Glad to ✍️ feedback.
Salary - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Little bit heavy work. All ways engaged with work.
Work Details
Great company to work
Work timings: Flexible Timings
Work related travel:This is a desk job.
Employee Benefits
Client level benefits.
Senior Customer Service Representative in
Chennai
Healthcare Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Salary
3.0
Skill development
5.0
Job security
4.0
Promotions
5.0
Work satisfaction
4.0
Company culture
5.0
Work-life balance
posted on 17 Sep 2021
Likes
Good company to work to learn the things
Salary - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent
Dislikes
appraisal are not satisfied the employees
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
People also ask about HCLTech, Chennai Senior Customer Service Representatives
Is HCLTech, Chennai a good place to work for Senior Customer Service Representatives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.9 out of 5 from over 39 employee reviews, it's clear that most senior customer service representatives have an average experience working at HCLTech, Chennai. Job security holds the highest rating at 4.5, while career growth is rated the lowest amongst all factors at 3.0. Read reviews about job security and career growth on AmbitionBox.
Does HCLTech, Chennai pay their Senior Customer Service Representatives well?
According to AmbitionBox reviews, HCLTech, Chennai senior customer service representatives rate their salary and benefits at 3.2 out of 5, based on 39 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about HCLTech, Chennai's senior customer service representatives salaries here and to read reviews specifically about salary and benefits at HCLTech, Chennai for senior customer service representatives, click here.
How is the work culture at HCLTech, Chennai for Senior Customer Service Representatives?
Work culture at HCLTech, Chennai for senior customer service representatives is rated 3.9 out of 5 by 39 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at HCLTech, Chennai for senior customer service representatives, click here.
How is the job security at HCLTech, Chennai for Senior Customer Service Representatives?
Based on 39 reviews on AmbitionBox, HCLTech, Chennai's senior customer service representatives rate job security at 4.5 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at HCLTech, Chennai, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at HCLTech, Chennai for senior customer service representatives, click here.
Tell us how to improve this page.
HCLTech Senior Customer Service Representative Reviews by Locations