HCLTech Senior Customer Service ExecutiveNoida Reviews
based on 20 reviews
Updated 10 Mar, 2024
Overall Rating
3.6/5
How AmbitionBox ratings work?
Category Ratings
4.3
Job Security
3.7
Company culture
3.5
Work-Life balance
3.4
Skill development
3.2
Work Satisfaction
3.1
Promotions/Appraisal
2.7
Salary & Benefits
HCLTech is rated
3.6 out of 5 stars on
AmbitionBox, based on 20 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
HCLTech is rated
3.6 out of 5 stars on
AmbitionBox, based on 20 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in HCLTech Senior Customer Service Executive Noida Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
20 reviews found
Sort by:
Popular
Senior Customer Service Executive in
Noida
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 24 Aug 2023
Likes
HCL provides a better platform for the freshers to groom themself. Working environment is good and support staff and management coperative
Dislikes
Salary Structure and appraisal system. Unusual deduction from the salary. Growth in the organisation and other issues are terrible to deal
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Noida
Full Time
·
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 04 Apr 2023
Likes
There campus is good
Dislikes
I worked in pearson chat support it is triabble you were force alway to extend your shift or pre shift they call you and irritate you all time force you for ot and never allow you take leave. Condition for incentives are triable
Work Details
Work policy:
2 days/week from office
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Noida
Full Time
·
Customer Service Department
2.0
Overall Rating
2.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
1.0
Work-Life Balance
posted on 06 May 2022
Likes
WFM team is very poor to understand work life balance.
Dislikes
Mismanagement and unplanned decisions by operation team.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Noida
Full Time
·
Operations Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 08 Mar 2024
Likes
Best company
Dislikes
Food was not good
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Noida
Operations Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
2.0
Work-Life Balance
posted on 22 Mar 2022
Likes
Only good thing that HCL offers is a job Security
Regarding growth and other things it depends on the process to process.
Dislikes
The terrible thing being a part of HCL is that i had to work for PEARSON because the management is really average
Management is just filling up their pockets there is nothing that management has offered to the employees
Management give threat when asking for leave say they will not approve the leave asked for .
AGM,GM and other designated people they don't care about the situation employees being at and they ain't cooperative
This Pearson process is exploiting the name of HCL...Read More
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Noida
Business Process Outsourcing Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 23 Apr 2022
Likes
Helping and supporting environment. There are many opportunities to learn new things. Good transport facility.
Dislikes
No salary growth as well as Designation growth.
Work Details
The job is quite easy and through which can learn things. But same work continuity is there no changes in work. No change of multitasking work there. High volume of work. 10 hour's shift which was hectic.
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Noida
Bserv Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 30 Apr 2022
Likes
Company policies and employment security
Work Details
It's really good
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
You are reading trusted reviews. Keep reading to find out more about
HCLTech.
It doesnt provide us any festive bonus and increament in this profile is very less
Work Details
Very nice
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Noida
Nexa Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 11 May 2019
Likes
Shift timing is good.. 5 day working is nice
Dislikes
Hcl bserv is just average to work with.. There is no perks and no motivation for the existing employees.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Noida
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 11 Aug 2019
Likes
You will just get job security, nothing else
Dislikes
Everything
Work Details
Email
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Noida
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 26 Jan 2019
Likes
Nothing..
Dislikes
Asking to work 2 hours extra other than 10 hours of shift forcefully. Salary deduction even more than GST. Pathetic management and many more
Work Details
Hectic. Because 10 hours of shift and then 2 hours of extra login with no choice.
Max night shift and more than that deduction from ur salary by any means.
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Noida
Pearson chat Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 10 Oct 2018
Likes
Nothing, The management is worst.
Dislikes
The management.
Work Details
Very hectic.
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Noida
BPO Services Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
2.0
Work-Life Balance
posted on 28 Dec 2018
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
2.0
Work-Life Balance
Senior Customer Service Executive in
Noida
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 08 Jul 2018
Likes
Work enviorment
Dislikes
Nothing
Work Details
Attending outbound call for first three year and then in claim process
Work timings: Strict Timings
Senior Customer Service Executive in
Noida
Operations Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 07 Oct 2017
Likes
As an hr now
Dislikes
Only night shifts
Work Details
Working for Macy
Work days: Monday to Friday
(Flexible Timings)
Senior Customer Service Executive in
Noida
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 25 Jan 2020
Likes
Learning
Dislikes
Improper salary structure and extremely less increement
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Noida
Operations Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 07 Sep 2020
Likes
Everything was good until you are doing great job if you don't perform nobody can help you. Perform and do whatever you are asked and expected to do. I remember my manager there Afzal sir who used to say "Either my way or highway".
Dislikes
Nothing to dislike. Do whatever is expected out of you and nobody is going to point you, if you don't everybody will and that is what people do not realise and start complaining.
Work Details
Proportionate.
Work timings: Flexible Timings
Work related travel:This is a desk job.
Senior Customer Service Executive in
Noida
Customer care Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 12 Apr 2018
Likes
The culture, the transparency of policies,the IJP's . Overall a good company to work.
Dislikes
The 9-10 hrs of shift which is too much. No flexible timings. Leaves and Indian holidays were rarely given.
People also ask about HCLTech, Noida Senior Customer Service Executives
Is HCLTech, Noida a good place to work for Senior Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.6 out of 5 from over 20 employee reviews, it's clear that most senior customer service executives have an average experience working at HCLTech, Noida. Job Security holds the highest rating at 4.3, while salary & benefits is rated the lowest amongst all factors at 2.7. Read reviews about job security and salary & benefits on AmbitionBox.
Does HCLTech, Noida pay their Senior Customer Service Executives well?
According to AmbitionBox reviews, HCLTech, Noida senior customer service executives rate their salary and benefits at 2.7 out of 5, based on 20 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about HCLTech, Noida's senior customer service executives salaries here and to read reviews specifically about salary and benefits at HCLTech, Noida for senior customer service executives, click here.
How is the work culture at HCLTech, Noida for Senior Customer Service Executives?
Work culture at HCLTech, Noida for senior customer service executives is rated 3.7 out of 5 by 20 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at HCLTech, Noida for senior customer service executives, click here.
How is the job security at HCLTech, Noida for Senior Customer Service Executives?
Based on 20 reviews on AmbitionBox, HCLTech, Noida's senior customer service executives rate job security at 4.3 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at HCLTech, Noida, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at HCLTech, Noida for senior customer service executives, click here.
Tell us how to improve this page.
HCLTech Senior Customer Service Executive Reviews by Locations