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First Source

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3.7

based on 4.3k Reviews

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First Source Senior Customer Service Associate Reviews

based on 221 reviews
Updated 19 Dec, 2024

Overall Rating

3.7/5
How AmbitionBox ratings work?

Category Ratings

3.8

Job Security

3.7

Company culture

3.6

Work-Life balance

3.5

Work Satisfaction

3.4

Skill development

2.9

Salary & Benefits

2.9

Promotions/Appraisal

Top Mentions in First Source Senior Customer Service Associate Reviews

221 reviews found

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What people are saying about First Source

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a quality analyst
5d
Am I getting paid less
I joined the company on Jan’23 as an associate with 3.8 LPA. Later I got promoted as QA on sept’23 and After 1 year I got it in papers on sept’24. Now my pay is 4.5 LPA and my fellow colleagues who joined from different companies are getting 9-14 LPA. What should I do?
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People also ask about First Source's Senior Customer Service Associates

How is First Source to work for?
First Source is rated 3.7 out of 5, based on 221 reviews by employees on AmbitionBox. First Source is known for Job Security which is rated at the top and given a rating of 3.8. However, Career growth is rated the lowest at 2.9 and can be improved. To know first hand how it is like to work at First Source read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at First Source?
According to AmbitionBox ratings, First Source employees rate its salary and benefits as 2.9 out of 5. You can know more about First Source Salaries at AmbitionBox
How is the work culture at First Source?
Work culture is rated 3.7 at First Source by 221 employees. While job security is rated 3.8 and work-life balance is rated 3.6 at First Source. Read detailed reviews by employees of First Source on AmbitionBox.
Is work from home available in First Source?
According to AmbitionBox, 16% First Source employees work from home permanently, and 5% work from office 2 days/week (based on 19 AmbitionBox reviews in last 6 months).

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First Source Senior Customer Service Associate Reviews by Locations

First Source Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 221 First Source reviews submitted by First Source employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if First Source is the right company for you. 44% of employees re...ported the working days at First Source as Rotational Shift. 66% employees reported the work timings at First Source as Flexible timing. Read more

Work Policy for First Source Senior Customer Service Associate

i
Workplace policy may vary based on Department, Designation and Location.

based on 19 reviews in last 6 months

Work from office

Work from office

79%
Permanent work from home

Permanent work from home

16%
Hybrid

Hybrid

5%

2 days/week from office

5%

Gender Based Ratings for First Source Senior Customer Service Associate

based on 211 reviews
4.0
Rated by 54 Women

Rated 4.4 for Job Security and 4.1 for Company Culture

women
3.7
Rated by 157 Men

Rated 3.7 for Job Security and 3.5 for Work-Life Balance

men

Working Days for First Source Senior Customer Service Associate

based on 221 reviews
Rotational Shift
44%
Monday to Friday
37%
Monday to Saturday
14%
Other
4%
Alternate Saturday off
1%

Work Timings for First Source Senior Customer Service Associate

based on 221 reviews
Flexible timing
Strict (9am - 6pm)
Strict (5.30pm - 3.30am)
66%
3%
3%
28% employees reported other strict timings

Shift Timings for First Source Senior Customer Service Associate

based on 221 reviews
Night shift
Day shift
50%
50%

Business Travel for First Source Senior Customer Service Associate

based on 221 reviews
No travel
60%
Within city
34%
Within country
5%
International travel
1%
First Source Senior Customer Service Associate Salary
based on 960 salaries
₹1 L/yr - ₹5.5 L/yr
14% less than the average Senior Customer Service Associate Salary in India
View more details
Employee Benefits for First Source Senior Customer Service Associate
cab
Office cab/shuttle
12 total responses
healthInsurance
Health insurance
10 total responses
meal
Cafeteria
15 total responses
softskill
Job/Soft skill training
14 total responses
+1 more benefit
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