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Fusion CX
based on 1.5k Reviews
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Voice / Blended Department
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Cool and chill environment
All fines except u have to find your own way out
Work timings: Flexible Timings
Work related travel: This job involves Travel Within City.
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Full Time
Data Science & Machine Learning Department
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Not a very good company
Work culture, payroll management
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Non Voice Department
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Work environment is good
nothing to be honest
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Customer Success, Service & Operations - Other Department
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Good place to work as I was having regular shift and fixed off.
No increment in salary Part.
Full Time
Other Department
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Skill Development
Apart from Work Culture & Skill Development, rest of the things are not accepted
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Finance Department
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NOTHING
COMPANY WORK CULTURE AND DIRECTORS WAY OF TAKING AND BEHAVIOUR WITH STAFF..
Full Time
Business Intelligence & Analytics Department
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Nothing, I repeat nothing
Every thing
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Business Intelligence & Analytics Department
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Everything is good
All good
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Operations Support Department
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Nothing , There Is No Job Security, Work Culture Is Totaly Worst, You Don't Expect Any Support From Management Infact After Working Whole Month Individuals Get LOP Probably Each And Every Month After Facing Such Circumstances Individuals Not Get Any Type Of Assistance, Company Policies Are Wonderful But No Body Follow Those PoliciesSpecialy Lower Management Level and Operations. If You Want To Make Hell Your Career Please Join Other Wise Try For Some Better Opportunity. Only One Think Is Good It Is Good For Fresher There Is a Chance Of Learning If You Are Assigned To a Good Supervisor and Manager As Well....Read More
In This Company Peoples Join Mistakenly And Turn Out There Career As Hell...
Worst
Work timings: Strict Timings
Voice / Blended Department
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This is my first BPO industry to work. Really I have a great experience. Thanks team.
Nothing
I have a great experience with this company
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Business Intelligence & Analytics Department
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Team are very supportive and the management is transparent
No issue
Work days: Monday to Friday (Flexible Timings)
Full Time
Voice / Blended Department
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nothing is good except salary that too isnt as per industry standard
Apart from stinking washrom like public toilets broken chairs and dirty workspace which has not been renovated for years you have to work with toxic and most uncultured uneducated reporting manager 'Syed Shirin Shah' who will make your life hell with her cruel and nasty words which you would not even want to use on your enemies. shewill treat you as your servant and not as an employee. you will not be given the basic respect you deserve as a human being. you will be humiated infront of your entire team members/ clients that too in daily basis even when you are not at fault....Read More
Full Time
Voice / Blended Department
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They trained you well for doing their job. Senior colleagues are helpful to you. Salary is credited in exact date of every month & so that salary slip also. Work environment is average.
In Fusion BPO, there are so many process. I've worked for one process & now I'm writing about this process. I've worked for 2 years and 10 months. But in this 2 years a single penny is not increased in salary. There is no increment. In case of promotion they will promote as per their priority. Some TL's are good there, but some aremore than worst. Some TL's behaviour is not good. They didn't want to take you leave as per your need. Now coming to the office timing. Office timing was 10-7pm. They wanted you to be in the office at sharp 10 am. But in case of logout they will not let you logout in sharp 7pm, they dragged the time to 8-8.30 pm. For that max people faces issues in transportation while going to home....Read More
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Customer Success Department
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If I had to mention one thing what I like about this company it would be the tea stall outside the office where I spent five peaceful minutes once. My advice: if you value your life and career please don’t join this company (:
the experience with this company is disheartening. They they have absolutely no work life balance or team management skills (team lead or managers). They don’t even know how to handle employees, manage shrinkage, making teams they also don’t even know what is team building activity they should learn about these things, the office politics toxic work environment created by the team leads and managers, also some senior employees. There is a no recognition or appreciation for those employee who put in their best effort-appreciation seems like an alien concept for them xdd...Read More
Work timings: Strict Timings
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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I am thrilled to share my outstanding experience with Fusion CX. Their cutting-edge customer experience solutions have revolutionized the way we interact with our customers. From the initial consultation to the implementation and ongoing support, the Fusion CX team has been exceptional. Their expertise, professionalism, and dedication to delivering top-notch results have been impressive. The solutions provided by Fusion CX have enabled us to streamline our customer engagement processes, resulting in significant improvements in customer satisfaction and loyalty. Their technology is user-friendly, scalable, and integrates seamlessly with our existing systems. I highly recommend Fusion CX to any organization seeking to elevate their customer experience. Their innovative solutions, combined with their exceptional service, make them an invaluable partner for businesses looking to thrive in today's competitive market....Read More
Nothing for now
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Business Process Quality Department
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The manager is supportive. No too much pressure.
1. Low salary 2. Stop the incentive without any reason 3. No job security.Anyday anytime they can ask to leave. 4. No matter what is your post, you have to do anything like IT work, business analysis etc 5. Third class management team. 6. No one help you from the HR team.
Work policy: 2 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Operations Department
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Nothing
Salary issues you will not get as much as your work There is no work life balance you need to work on off days as well There is no leave Ac off on running process shift end at 7 ac off at 6 No one care for you or agent
Work timings: Strict Timings
Work related travel: This is a desk job.
Full Time
Recruitment & Talent Acquisition Department
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Great place to work. Management is very supportive and there is huge growth prospect as well. I myself is an IJP promoted and enjoying my new responsibilities as a recruiter. I am thankful to the management for giving me this opportunity.
Nothing
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Operations Department
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I've had the absolute pleasure of working with Fusion for 2 years and I can confidently say it's been an exceptional experience. The team's professionalism, expertise, and dedication to delivering top-notch results are unparalleled. Also everyone very supportive and there are a great work ambience.
Nothing
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Operations Department
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A well-organized and efficient office with a professional and welcoming atmosphere. The HR team is exceptionally supportive, fostering a positive work culture and ensuring smooth operations. Team leaders and managers are approachable, offering guidance and encouragement that boosts productivity. The collaborative spirit across all departments makes work both enjoyable and effective. Highly recommend for a rewarding work environment!...Read More
There's nothing to dislike here
Work days: Monday to Friday (Strict Timings)
Full Time
Operations Support Department
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Fusion is a good company.The work environment is good,all are very supportive,team leader,manager.It is very supportive company in regarding of all the things. I like working in this company
Nothing
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
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