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Firstsource Solutions

Compare

based on 4.3k Reviews

Filter reviews by

Firstsource Solutions Customer Service Executive Reviews

based on 147 reviews

Updated 19 Dec, 2024

Overall Rating

3.7/5

How AmbitionBox ratings work?

Category Ratings

3.7

Company culture

3.6

Job Security

3.6

Work-Life balance

3.4

Salary & Benefits

3.4

Work Satisfaction

3.3

Skill development

3.1

Promotions/Appraisal

Top Mentions in Firstsource Solutions Customer Service Executive Reviews

147 reviews found

Sort by: Popular

Customer Service Executive in Chennai

CSR Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 18 Jun 2019

Likes

Innovation, supportive higher authority staffs

Dislikes

Chairs and hardware spare parts, mostly damaged

Work Details

Work days: Monday to Saturday (Flexible Timings)

Customer Service Executive in Mumbai

Full Time

·

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

2.0

Job Security

4.0

Work-Life Balance

posted on 17 May 2024

Likes

Good work culture, mostly work from home

Dislikes

Poor appraisals, pressure to meet upselling targets even in customer service position.

Work Details

Work policy: Its work from home but when the targets are not met they call you to office.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

What people are saying about Firstsource Solutions

View All

a quality analyst

Am I getting paid less

I joined the company on Jan’23 as an associate with 3.8 LPA. Later I got promoted as QA on sept’23 and After 1 year I got it in papers on sept’24. Now my pay is 4.5 LPA and my fellow colleagues who joined from different companies are getting 9-14 LPA. What should I do?

Got a question about Firstsource Solutions?

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Customer Service Executive in Bangalore / Bengaluru

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 19 Dec 2024

Likes

Work culture and seniors are very friendly and supportive

Dislikes

Nothing

Customer Service Executive in Bangalore / Bengaluru

Full Time

·

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

5.0

Company Culture

3.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

3.0

Work-Life Balance

posted on 20 Nov 2024

Likes

The best part is the job the job security. They care for their employees .

Dislikes

The deductions

Customer Service Executive in Mumbai

Full Time

·

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

2.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

3.0

Work-Life Balance

posted on 06 Nov 2024

Likes

4 months was in a good process and they shutdown the process and transfer to s#it process

Dislikes

You could be terminated whenever

Customer Service Executive in Bangalore / Bengaluru

Full Time

·

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 05 Aug 2024

Likes

Nice company

Dislikes

Everything was cool ang great

Work Details

Work days: Rotational Shift (Flexible Timings)

Customer Service Executive in Gandhinagar

Full Time

·

CSR & Sustainability Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

2.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 16 Jun 2024

Likes

Environment and company staff

Dislikes

Less sellery package

Work Details

Work policy: 2 days/week from office

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about Firstsource Solutions.

Customer Service Executive in Mumbai

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

1.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

4.0

Salary & Benefits

3.0

Job Security

2.0

Work-Life Balance

posted on 15 Jun 2024

Likes

Employee centric

Dislikes

Pre approved leaves still get deductions

Work Details

Work days: Rotational Shift (Strict Timings)

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Customer Service Executive in Mumbai

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

1.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 18 Apr 2024

Likes

Skill development

Dislikes

Very less salary

Work Details

Work days: Rotational Shift (Strict Timings)

Customer Service Executive in Bangalore / Bengaluru

Full Time

·

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

2.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

2.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 19 Mar 2024

Likes

Good environment for starters

Dislikes

Benefits

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Bangalore / Bengaluru (working remotely)

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 10 Apr 2024

Likes

Great opportunity for a fresher to gain knowledge and experience

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Bangalore / Bengaluru

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 19 Jan 2024

Likes

Good place to work

Dislikes

The cafeteria. Cleaness

Customer Service Executive in Gandhinagar

Full Time

·

Customer Service Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

1.0

Skill Development

4.0

Company Culture

2.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 22 Feb 2022

Likes

They provided us WFH...thats very comfortable for us and reduce timing for transportation

Dislikes

Pressure for the work, overtime and hard to achieved target

Work Details

I used to work at Home

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Executive in Bangalore / Bengaluru

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 21 Dec 2023

Likes

Nothing

Dislikes

Worst attitudes of HR, there's no value for the employees, third class...

Customer Service Executive in Mumbai

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

2.0

Company Culture

2.0

Work Satisfaction

1.0

Salary & Benefits

4.0

Job Security

2.0

Work-Life Balance

posted on 12 Oct 2023

Likes

There's job security, n R n R were conducted quarterly

Dislikes

Many things, from the transport, to the HR, to the appraisal.

Customer Service Executive in Mumbai

Full Time

·

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 03 Mar 2023

Likes

Nothing

Dislikes

Everything Zero care for agent's mental health. Give peanuts as incentive with targets that are unable to achieve. Team leaders makes unethical sales and give credit to customers account for sales and good feedback from customers.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Hyderabad / Secunderabad

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 13 Sep 2023

Likes

Awesome and I want to work through over my lifetime in first source

Dislikes

Na

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Bangalore / Bengaluru

Full Time

·

Sales Support & Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

2.0

Work Satisfaction

5.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 10 May 2023

Likes

The atmosphere and work culture is very good.

Dislikes

The shif timings and break timings

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Mumbai

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 24 Jan 2023

Likes

I like it

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Mumbai

Full Time

·

After Sales Service & Repair Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 03 Aug 2023

Likes

Nothing i liked about working at first source

Dislikes

Everything i dislike about working at first source

Work Details

Work days: Rotational Shift (Strict Timings)

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People also ask about Firstsource Solutions's Customer Service Executives

How is Firstsource Solutions to work for?

Firstsource Solutions is rated 3.7 out of 5, based on 147 reviews by employees on AmbitionBox. Firstsource Solutions is known for Company culture which is rated at the top and given a rating of 3.7. However, Career growth is rated the lowest at 3.1 and can be improved. To know first hand how it is like to work at Firstsource Solutions read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at Firstsource Solutions?

According to AmbitionBox ratings, Firstsource Solutions employees rate its salary and benefits as 3.4 out of 5. You can know more about Firstsource Solutions Salaries at AmbitionBox

How is the work culture at Firstsource Solutions?

Work culture is rated 3.7 at Firstsource Solutions by 147 employees. While job security is rated 3.6 and work-life balance is rated 3.6 at Firstsource Solutions. Read detailed reviews by employees of Firstsource Solutions on AmbitionBox.

Tell us how to improve this page.

Firstsource Solutions Customer Service Executive Reviews by Locations

Firstsource Solutions Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 147 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ...Read more

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Firstsource Solutions Customer Service Executive Reviews

Gender Based Ratings for Firstsource Solutions Customer Service Executive

based on 134 reviews

Rated 3.8 for Job Security and 3.6 for Company Culture

Rated 3.7 for Company Culture and 3.5 for Work-Life Balance

Working Days for Firstsource Solutions Customer Service Executive

based on 147 reviews

Rotational Shift

52%

Monday to Saturday

21%

Monday to Friday

20%

Other

6%

Alternate Saturday off

1%

Work Timings for Firstsource Solutions Customer Service Executive

based on 147 reviews

Flexible timing

Strict (9am - 6pm)

Strict (6.30pm - 3.30am)

65%

6%

2%

27% employees reported other strict timings

Shift Timings for Firstsource Solutions Customer Service Executive

based on 147 reviews

Day shift

Night shift

55%

45%

Business Travel for Firstsource Solutions Customer Service Executive

based on 147 reviews

No travel

62%

Within city

34%

International travel

3%

Within country

1%

Firstsource Solutions Customer Service Executive Salary

based on 425 salaries

₹1.1 L/yr - ₹6 L/yr

At par with the average Customer Service Executive Salary in India

View more details

Employee Benefits for Firstsource Solutions Customer Service Executive

Office cab/shuttle

9 total responses

Free meal

1 total response

Health insurance

6 total responses

Office gym

1 total response

+3 more benefits

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