Firstsource Solutions Customer Support Associate Reviews
based on 60 reviews
Updated 29 Oct, 2024
Overall Rating
3.7/5
How AmbitionBox ratings work?
Category Ratings
3.6
Job Security
3.3
Company culture
3.2
Work Satisfaction
3.2
Skill development
3.0
Work-Life balance
3.0
Salary & Benefits
2.5
Promotions/Appraisal
Firstsource Solutions is rated
3.7 out of 5 stars on
AmbitionBox, based on 60 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Firstsource Solutions is rated
3.7 out of 5 stars on
AmbitionBox, based on 60 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Firstsource Solutions Customer Support Associate Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
60 reviews found
Sort by:
Popular
Customer Support Associate in
Indore
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 21 Oct 2024
Likes
They provide opportunities to fresher it's good thing in that company
Dislikes
There isn't lots of thing to learn and improve ourself and also they less opportunities for a employee growth.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Support Associate in
Mumbai
Full Time
·
Back Office Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 21 May 2024
Likes
Nothing to be liked..First bgv takes 5-6, months..3Rd grade Hr Alisha Shaikh..Who never responds and never updates on joining formalities.. Only offer letter gets issues month by month bt no joining.. Actual joining never happens..On the spot decided batch of joining gets cancelled for that also is not informed or updated from Hr.Next batch..The batch is not shifted only cancelled..The candidate get into frustration as they have already resigned from their previous job..can anyone feel the stress on them.. that too the company can't think..such a waste it's investing in such a company. request not to join here ,🙏🙏🙏...Read More
Dislikes
Ol.. Only frustration piles up.. Not worth the name..Small company are much better than this
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Support Associate in
Hyderabad / Secunderabad
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 23 Apr 2024
Likes
Good place to show case our skills.
Dislikes
I heard negative about appraisal and hike, going forward I have to experience still not yet passed through that phase, apart from that there is nothing bad which I felt.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Support Associate in
Chennai
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 29 Oct 2024
Likes
Had a great experience in first source❤️
Dislikes
Nothing to dislike
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Support Associate in
Mumbai
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
4.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 24 Sep 2024
Likes
People
Dislikes
Com criteria in reducing incentive and not providing weekoff and holiday
Work Details
Work days: Rotational Shift
(Strict Timings)
Customer Support Associate in
Mumbai
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 17 Jun 2024
Likes
There is Job security.
Dislikes
Not like work life balance.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Support Associate in
Bangalore Rural
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 29 May 2024
Likes
it is having clean and hygiene company
Dislikes
I would like to suggest to remove assignment due to assignments half of the graduate are retaining back to homes
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
You are reading trusted reviews. Keep reading to find out more about
Firstsource Solutions.
Customer Support Associate in
Bangalore / Bengaluru
Customer Support Associate in
Hyderabad / Secunderabad
Full Time
·
After Sales Service & Repair Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 23 Sep 2023
Likes
Nothing is good at this office there is a lot of politics
Dislikes
Worst experience I don't want to waste my time in writing the review for the worst company
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Support Associate in
Bangalore / Bengaluru
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 19 Dec 2023
Likes
The skills that you get to learn and awesome process
Dislikes
The management
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Support Associate in
Bangalore / Bengaluru
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 07 Aug 2023
Likes
Pretty good company if you are a fresher and need to kickstart your career. Depending on the process you work for, donet expect much in terms of salary (unless you're in a sales process). Othere than that, good work environment. If the salary was upto the mark, would be an overall good place to work.
Dislikes
Salary (not industry standard)
Salary Increments (not good)
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Support Associate in
Chennai
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 15 Sep 2023
Likes
No pressure good environment friendly manager and TL
Dislikes
No benifits No appraisal no hike No night shift allowance
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Support Associate in
Bangalore / Bengaluru
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 05 Aug 2023
Likes
Pay on time.
Dislikes
Cab are not arranged accordingly and no proper routings.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Customer Support Associate in
Tiruchirappalli
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 29 Jul 2023
Likes
Good
Dislikes
Shift hours was higher...10hrs per day
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Customer Support Associate in
Bangalore / Bengaluru
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 11 Jul 2023
Likes
Get learn new things
Dislikes
The culture and environment
Work Details
Work timings: Strict Timings
Customer Support Associate in
Bangalore / Bengaluru
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 21 Dec 2023
Likes
Good work environment and job security
Dislikes
Managers and tls
Customer Support Associate in
Mumbai
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 20 Jun 2023
Likes
Nothing
Dislikes
Lack of work life balance
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Support Associate in
Mumbai
Full Time
·
Back Office Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 05 Jul 2023
Likes
Supportive team leaders and management.
Dislikes
N/A
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Support Associate in
Chennai (working remotely)
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 08 Apr 2024
Likes
Its good to work here
Dislikes
NA
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Support Associate in
Gandhinagar
Full Time
·
Sales & Service Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 28 Nov 2022
Likes
Work from home during pandemic and job security during that time
Dislikes
Culture
Work Details
Work policy:
Work from home during COVID
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
People also ask about Firstsource Solutions's Customer Support Associates
How is Firstsource Solutions to work for?
Firstsource Solutions is rated 3.7 out of 5, based on 60 reviews by employees on AmbitionBox.
Firstsource Solutions is known for Job Security which is rated at the top and given a rating of 3.6. However, Career growth is rated the lowest at 2.5 and can be improved. To know first hand how it is like to work at Firstsource Solutions read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Firstsource Solutions?
According to AmbitionBox ratings, Firstsource Solutions employees rate its salary and benefits as 3.0 out of 5. You can know more about Firstsource Solutions Salaries at AmbitionBox
How is the work culture at Firstsource Solutions?
Work culture is rated 3.3 at Firstsource Solutions by 60 employees. While job security is rated 3.6 and work-life balance is rated 3.0 at Firstsource Solutions. Read detailed reviews by employees of Firstsource Solutions on AmbitionBox.
Tell us how to improve this page.
Firstsource Solutions Customer Support Associate Reviews by Locations