This rating is based on a small number of reviews, so it may not fully
reflect the overall employee experience.
Updated 8 Mar, 2019
Overall Rating
3.4/5
How AmbitionBox ratings work?
Category Ratings
3.4
Company culture
3.4
Skill development
3.4
Work Satisfaction
2.6
Job Security
2.6
Work-Life balance
2.6
Promotions/Appraisal
1.8
Salary & Benefits
First Source is rated
3.4 out of 5 stars on
AmbitionBox, based on 2 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
First Source is rated
3.4 out of 5 stars on
AmbitionBox, based on 2 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
2 reviews found
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Popular
Team Leader Quality in
Bangalore / Bengaluru
Quality Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 08 Mar 2019
Likes
Na
Dislikes
To be ready to Work lime machine.. Not human
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Team Leader Quality
Details quality Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 04 Apr 2018
Likes
Everything..it was amazing journey
Dislikes
NA
Work Details
Offcourse Exciting
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Senior Quality Analyst in
Hyderabad / Secunderabad
Full Time
·
Operations Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 02 Dec 2024
Likes
I had high hopes about FSL regarding work culture and as a global organisation but it has been very disappointing about the work culture, no flexibility about the work from home, no growth, no encouragement about new ideas and learning.
Dislikes
Everything
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior CSA in
Mumbai
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 19 Nov 2024
Likes
Nothing
Dislikes
Worst place to work… I was being harassed by the boys at FS and the HR did nothing … the HR didn’t raise any action against them… I would never suggest a girl to work here
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Trainer in
Hyderabad / Secunderabad
Full Time
·
Corporate Training Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 15 Sep 2024
Likes
It has lot of scope to develop.
Dislikes
Nothing is organised and office politics is at peaks. No proper HR team or capability development. Just for name sake they have departments.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior CSA in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 25 Apr 2024
Likes
Nothing I like in the Firstsource Management is not good and not good cafertia. Deducated Breaks 30 mintues for 2 times you should not exceed the breaks and system is not good but you should login timely.
Dislikes
Management is not Good. Before training they will tell you will get very good incentives and when you will perform really time work. the incenticves will be deducated
WFM Analyst in
Mumbai
Full Time
·
Business Intelligence & Analytics Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 10 Apr 2024
Likes
Made some good friends and that's all what I got from this company
Dislikes
Salary is way too low and as checked with my colleagues in other departments, internal politics and gossip are at its peak.
Management is unsure with promotion and upskilling and gives vague answers if asked questions.
Salary hike are next to nothing every year.
Process Leader in
Mumbai
Full Time
·
Service Delivery Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 10 Apr 2024
Likes
Excellent senior management, always willing to help and understand what you need
Dislikes
Difficult to get approved leaves, salary negotiation is tough, appraisal is average
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Representative in
Mumbai
Full Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 19 Dec 2024
Likes
Work-life balance
Dislikes
No promotions/ appraisals, low salary compared to competitors
Senior CSA in
Mumbai
Full Time
·
After Sales Service & Repair Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 18 Dec 2024
Likes
Work from home condition and Team leader supports
Dislikes
Traveling to office and cafeteria opening time.
Work Details
Work related travel:This is a desk job.
Senior CSA in
Mumbai
Full Time
·
Retail & B2C Sales Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
4.0
Work-Life Balance
posted on 13 Dec 2024
Likes
Yes
Dislikes
No job security in first source
Mortgage Underwriter in
Hyderabad / Secunderabad
Full Time
·
Banking Operations Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 11 Dec 2024
Likes
Work environment and job security
Dislikes
Management are not take responsible
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Other First Source Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Senior Customer Service Associate in
Chennai
Full Time
·
Sales Support & Operations Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 19 Dec 2024
Likes
Yes my first MNC organisation is first to solution at Private Limited and my precious memory able work balance company is most my favourite thank you so much for 3 years I am working the organisation I am very proud to say thank you so much
Dislikes
Nothing to say but employee salary always rather than ok but get more salary is very effectively working the employees that's a my way of Thinking thank you
CS Associate in
Mumbai
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 24 Nov 2024
Likes
My recruiter was very supportive in each and every step during interview with just nice and professional behaviour thank you so much for everything you have done for me Ayan Shaikh from Ijmima Malad Branch
Dislikes
Nothing he was perfect
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Team Lead in
Hyderabad / Secunderabad
Full Time
·
Operations Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 19 Nov 2024
Likes
Nothing is good about the company
Dislikes
Work environment and culture is mostly of domestic than MNC with not a good management environment. Washrooms are not hygenic and so with food. Management does not react to issues on time to fix any problems. It is not an employee centric environment.
Quality Executive in
Chennai
Full Time
·
Product Management - Technology Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 06 Nov 2024
Likes
No likes
Dislikes
Job security and salary benefits are zero, in 2024 firstsource only a company paying 12000 rupees per month for new associates in Chennai. And very strict timeings.
Work Details
Work days: Alternate Saturday off
(Strict Timings)
Work related travel:This is a desk job.
Customer Support Associate in
Indore
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 21 Oct 2024
Likes
They provide opportunities to fresher it's good thing in that company
Dislikes
There isn't lots of thing to learn and improve ourself and also they less opportunities for a employee growth.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Analyst SME in
Bangalore / Bengaluru
Full Time
·
Banking Operations Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 17 Oct 2024
Likes
Its a good company have experience. No much pressure in tge process i worked. But facilities are not upto the standards.
Dislikes
The lead is over egoistic and the manager is just his pawn. However good the company is if the supervisor is not good, it will become the worst place to work.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Associate in
Mumbai
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 04 Oct 2024
Likes
The canteen food
Dislikes
If you are performing well from the whole team then no appraisal and if others are doing something wrong on chat for example using abusive language threatening to other party company doesn't give a shit but if the top performer only used rude tone in 1 or 2 chats they they terminate directly don't help them so that they don't get terminated
Senior Customer Service Associate in
Mumbai
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 20 Sep 2024
Likes
Only Few TL'S are supportive and helpful in every situation.
Dislikes
Whole management is completely worst. Sales pressure is too high and management can sac any employee any time. Since they have paid the penalty to client management is recovering that cost by reducing incentives.
Csa Analyst in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 06 Sep 2024
Likes
Good to earn
Dislikes
The pressure they put on the agent is unbelievable when you are leaving it will be more. And on paper it will be dayshift after trying it will be night shift
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Associate in
Hyderabad / Secunderabad
Full Time
·
IT Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 28 Aug 2024
Likes
Nothing much very bad experience.
Dislikes
Worst👎 washroom un tidy, lifts services is very risky, no safety for employees vehicles, Terrible shift timings, no increment, horrible work pressure😖, the most important process HR reckless and fit for nothing specially ( Ayushi Singhania)
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
People also ask about First Source's Team Leader Qualitys
How is First Source to work for?
First Source is rated 3.4 out of 5, based on 2 reviews by employees on AmbitionBox.
First Source is known for Company culture which is rated at the top and given a rating of 3.4. However, Salary & Benefits is rated the lowest at 1.8 and can be improved. To know first hand how it is like to work at First Source read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at First Source?
According to AmbitionBox ratings, First Source employees rate its salary and benefits as 1.8 out of 5. You can know more about First Source Salaries at AmbitionBox
How is the work culture at First Source?
Work culture is rated 3.4 at First Source by 2 employees. While job security is rated 2.6 and work-life balance is rated 2.6 at First Source. Read detailed reviews by employees of First Source on AmbitionBox.