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convergys india services

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based on 296 Reviews

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convergys india services Lead Operator Reviews

Updated 13 Sep, 2024

Overall Rating

3.7/5

based on 5 reviews

Rating distribution

5

2 (40.0%)

4

1 (20.0%)

3

1 (20.0%)

2

0 (0%)

1

1 (20.0%)

Category Ratings

4.6

Company culture

4.5

Skill development

4.4

Job security

3.3

Work-life balance

3.3

Promotions

3.3

Work satisfaction

2.8

Salary

What employees say about convergys india services?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

80% employees reported

Flexible timing

40% employees reported

No travel

75% employees reported

View more detailed insights

convergys india services is rated 3.7 out of 5 stars on AmbitionBox, based on 5 company reviews.This rating reflects an average employee experience, indicating moderate satisfa ... Read more

convergys india services is rated 3.7 out of 5 stars on AmbitionBox, based on 5 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

5 reviews found

Sort by: Popular

Lead Operator in Hyderabad / Secunderabad

Full Time

·

Operations Support Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

5.0

Skill development

4.0

Job security

2.0

Promotions

2.0

Work satisfaction

5.0

Company culture

2.0

Work-life balance

posted on 13 Sep 2024

Likes

Nothing as such except environment

Skill development - Excellent
Job security - Good
Company culture - Excellent

Dislikes

Recruitment is done on basis of our salary only not perks, so requesting candidates to confirm perks first as some PROCESS might you less than your previous CTC INCLUDING PERKS

Salary - Poor
Promotions - Poor
Work satisfaction - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Lead Operator in Pune

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Mar 2023

Likes

Work culture Easy promotions

Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Management Leave policy

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Lead Operator in Pune

Full Time

·

Conceiger Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 27 Jun 2022

Likes

Good salary but hike is less

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Growth is slow

Work Details

Good

Work days: Rotational Shift (Flexible Timings)

Lead Operator in Pune

Full Time

·

Enterprise Solutions Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 29 Nov 2021

Likes

Good opportunity to learn new things and develop your self

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

NA

Work Details

Good

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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Lead Operator in Bangalore Rural

Full Time

·

IT Network Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

4.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 13 Dec 2020

Likes

Good Technical Exposure if landed in a good project.

Job security - Good

Dislikes

Management does not think of its employees and only think of their own benefits, no appraisals, managers and management always push to take more work and also block your growth inside the company as well

Salary - Bad
Skill development - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Poor

Work Details

Work work work

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Top trending discussions

View All

a procurement specialist

Am I on right path?

Right after my BCom, I took a service advisor role at Honda for ₹7K due to urgency. Later, I moved to a gas station for ₹10K, handling all kinds of work beyond office tasks. My breakthrough came when I joined as an order management specialist in Bangalore for ₹22K. To advance, I self-learned Excel, Power BI, coding, and automation, earning a specialist role. I also completed my MBA in Logistics & Supply Chain online. After four years, my salary reached ₹35K. With management’s support, I transitioned to a procurement specialist role at ₹45K + ₹11K (night shift), later growing to ₹58K + ₹11K by optimizing processes. Now, I’m preparing for an HR round and planning to ask for a 55% hike. Am I on the right track? How can I accelerate my career growth?

Got a question about convergys india services?

Ask anonymously on communities.

Similar Designation Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

Operations Manager in Bangalore / Bengaluru

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Jun 2022

Likes

Work culture is the best. Excellent learning opportunities

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Percentage of pay hikes can be better

Operations Manager in Bangalore / Bengaluru

Operations Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 28 Aug 2018

Likes

Great team to work with. Good self development courses available. Challenging environment helps you to learn everyday.

Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

None.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Operations Manager

Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 07 Feb 2019

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good

Work-life balance - Poor

Operations Manager in Gurgaon / Gurugram

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 16 Jan 2019

Likes

Very collaborative environment

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Night shifts

Work Details

3rd party service help desk support

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Senior Engineer in Bangalore / Bengaluru

Full Time

·

Non Voice Department

4.0

posted on 20 Apr 2024

Overall Rating

Other convergys india services Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

Senior Technical Lead in Pune

Full Time

·

IT Support Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Nov 2024

Likes

Great place to build career and learn new technologies

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Attrition is high as they never try to retain any good employee leading to all skilled Engineers moving out overtime.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Advisor Consultant in Thane

Full Time

·

Operations Support Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

4.0

Skill development

3.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 18 Sep 2023

Likes

Good infrastructure, the company's policy are employee centric but take everything in written and every action must be documented or else in every situation you'll face issue.

Salary - Good
Skill development - Good

Dislikes

The people working here are themselves not sure about the exact policy and when the time comes they pull out themselves save themselves from getting punished and you have to face the loss. Never trust spoken words take every word in written or document it. Nobody is trustworthy. Not even the HR department or people solution centre they're all houx.

Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Poor

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

IT Lead in Bangalore / Bengaluru

Full Time

·

IT Support Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 30 Oct 2024

Likes

It's good to kick start our journey in corporate with

Job security - Good

Dislikes

No work life balance due to 24*7 work culture No off on Indian festival and you will get comp of for Diwali Holi that makes no sense Appraisal as usual 5-7 %

Skill development - Poor
Promotions - Poor
Work-life balance - Poor

Senior Technical Support in Bangalore / Bengaluru

Full Time

·

Sales Support & Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 Jan 2025

Likes

Overall a good company to work with.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There is nothing to be disappointed .

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Associate Lead in Pune

Full Time

·

Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 27 Feb 2025

Likes

Nothing

Dislikes

Everything I would recommend not to work here. Doesn't even deserve 1 star rating

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Team Lead Operations in Gurgaon / Gurugram

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 22 Feb 2024

Likes

Job security is better in compare of peer companies.

Skill development - Good
Job security - Good
Work-life balance - Good

Dislikes

Poor salary is an area of concern.

Salary - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Technical Support Engineer in Pune

Full Time

·

IT Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 17 Sep 2024

Likes

Nothing . Very bad experience with bad

Dislikes

Nothing good very bad working culture and experience

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Real Time Management Associate in Bangalore / Bengaluru

Full Time

·

Operations Support Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

3.0

Skill development

5.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 06 May 2024

Likes

Stable environment, timely salaries.

Job security - Excellent

Dislikes

Low salaries. Very slow promotion process

Salary - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Sr. Representative Operations in New Delhi

Full Time

·

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 30 Apr 2024

Likes

Everything

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing was wrong in company

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Team Lead Operations in Thane

Full Time

·

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 30 Sep 2024

Likes

Stability

Dislikes

Partiality Lack of appreciation No motivation

Salary - Bad
Skill development - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

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convergys india services Reviews by Designations

convergys india services Technical Support Engineer Reviews
convergys india services Senior Customer Care Officer Reviews
convergys india services Team Lead Operations Reviews
convergys india services Customer Care Officer Reviews
convergys india services Technical Support Associate Reviews
convergys india services Customer Care Executive Reviews
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convergys india services Team Lead Reviews
convergys india services Customer Service Associate Reviews
convergys india services Senior Technical Support Officer Reviews
convergys india services Senior Executive Reviews

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 5 convergys india services reviews submitted by convergys india services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if convergys india services is the right company for ...you. 80% of employees reported the working days at convergys india services as Rotational Shift. 60% employees reported the work timings at convergys india services as Strict timing. Read more

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convergys india services Reviews >
convergys india services Lead Operator Reviews

convergys india services Lead Operator Salary

based on 11 salaries

₹4.6 L/yr - ₹8.5 L/yr

30% less than the average Lead Operator Salary in India

View more details

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