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convergys india services

Compare

based on 291 Reviews

Filter reviews by

convergys india services Senior Customer Care Officer Reviews

based on 9 reviews

Updated 6 Oct, 2023

Overall Rating

2.2/5

How AmbitionBox ratings work?

Category Ratings

2.7

Skill development

2.3

Work-Life balance

2.2

Work Satisfaction

2.0

Salary & Benefits

1.9

Company culture

1.6

Promotions/Appraisal

1.4

Job Security

9 reviews found

Sort by: Popular

Senior Customer Care Officer in Gurgaon / Gurugram

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

2.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 06 Oct 2023

Likes

Liked associated L&D activities, however, it always missed the vision and purpose of such activities. Wish it offered me something better to workupon backt then.

Dislikes

Opportunities

Work Details

Work days: Monday to Friday

Work related travel: This is a desk job.

Senior Customer Care Officer in Gurgaon / Gurugram

AT&T Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

1.0

Company Culture

2.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 06 Aug 2018

Likes

Nothing but one of the terrible company I ever worked with.

Dislikes

Work Environment and the Management are very poor. You can't servive, they will suck your blood.

Work Details

Hectic and Boring....

Work timings: Strict Timings

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Senior Customer Care Officer in Bangalore / Bengaluru

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

2.0

Company Culture

2.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 20 Mar 2018

Likes

Incentive

Dislikes

They terminate agent very often. Salary s less and work load s too much

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Care Officer in Gurgaon / Gurugram

Comcast Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

5.0

Salary & Benefits

3.0

Job Security

5.0

Work-Life Balance

posted on 22 Feb 2022

Likes

Overall awesome experience

Work Details

Nice

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Care Officer

Backend Department

5.0

Overall Rating

5.0

Category Ratings

1.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 21 Jan 2019

Likes

Na

Dislikes

Gud

Work Details

Awesome

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Senior Customer Care Officer in Gurgaon / Gurugram

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

1.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

2.0

Work-Life Balance

posted on 23 Jan 2020

Likes

job security

Dislikes

dont get rewarded for what you have performed for

Work Details

customer support

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Care Officer in Gurgaon / Gurugram

Operations Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

3.0

Work Satisfaction

5.0

Salary & Benefits

3.0

Job Security

5.0

Work-Life Balance

posted on 18 Oct 2018

Likes

NA

Dislikes

NA

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about convergys india services.

Senior Customer Care Officer in Mumbai

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 24 Dec 2020

Likes

Professional and motivating work environment.

Dislikes

NA

Work Details

Excellent

Work timings: Flexible Timings

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Senior Customer Care Officer in Navi Mumbai

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

2.0

Company Culture

2.0

Work Satisfaction

2.0

Salary & Benefits

2.0

Job Security

2.0

Work-Life Balance

posted on 24 Oct 2019

Likes

Nothing

Dislikes

Lots of politics in happens in work place. Team manager, team leader have favorite people in the team and give them less work to do.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Top trending discussions

View All

effortlesswinner

Need help in deciding from the following offers

I have the following offers: 1. Exl - 24 lpa fixed + 12% variable + 2 lakhs joining bonus Position - manager 2. Infinite computer solutions - 30 lpa fixed 3. Deloitte - Still negotiating trying for 30-35 lpa I am prioritizing long term employment as well as personal/ professional growth as I have major family responsibilities coming ahead in next year. Please let me know your insights. Update - Thank you for all the inputs everyone who all contributed to the discussion. I have actually made my decision, I will be joining ICS at technical lead - 37 LPA. They offered a sweet deal that is too good to resist.

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posted on 20 Oct 2023

Likes

Great place to work

Dislikes

No meals

Work Details

Work policy: Ur

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Representative in Gurgaon / Gurugram

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posted on 16 Sep 2021

Likes

It was good

Dislikes

Work and Management

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Sales Executive in Gurgaon / Gurugram

Full Time

·

Sales Support & Operations Department

4.0

Overall Rating

4.0

Category Ratings

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posted on 07 Jun 2024

Likes

On time salary n decent incentives pros

Dislikes

Rotational shift cons

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Representative in Gurgaon / Gurugram

Full Time

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BD / Pre Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

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Skill Development

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Company Culture

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Work Satisfaction

5.0

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posted on 20 Apr 2024

Likes

Work environment culture pay and benefits

Dislikes

Nothing as such

Customer Service Associate in Gurgaon / Gurugram

Full Time

·

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5.0

Overall Rating

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Category Ratings

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posted on 29 May 2023

Likes

Convergys is one of the company I will cherish all my life. The best company to work with , the team member’s and friendly environment to work. I had the best time of my life working for Convergys and this company gave me lifelong friends.

Dislikes

There was nothing to dislike about this company.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Gurgaon / Gurugram

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

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Salary & Benefits

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posted on 10 Aug 2023

Likes

Very best and nice company

Dislikes

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Customer Support Executive in Mumbai

Full Time

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Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

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posted on 24 Jun 2024

Likes

Stable and great work environment and amenities

Dislikes

Low salary with not enough benifits

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Gurgaon / Gurugram

Full Time

·

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

3.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

2.0

Work-Life Balance

posted on 09 Jan 2022

Likes

Working in Convergys which is now called Concentrix,gave me job security.My job was secure because I performed on parameters of accuracy ,durancy and good communication skills.Thanks.from Ritu Soni.

Dislikes

I disliked accepting calls from home ,working at Convergys. It disrupted my work-life balance.

Work Details

It was average.As a Customer care executive,I was given good ambience.I was given a system to work on.I was provided with the process manager ,and the Team Leader for good guidance,and help.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive (working remotely)

Part Time

·

Voice / Blended Department

1.0

Overall Rating

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Category Ratings

1.0

Promotions/Appraisal

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Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 12 May 2024

Likes

Nothing to write here i like nothing in this company

Dislikes

Nothing is good in this company..the salary is worst

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Other convergys india services Reviews

Senior Technical Lead in Pune

Full Time

·

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5.0

Overall Rating

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Category Ratings

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posted on 28 Nov 2024

Likes

Great place to build career and learn new technologies

Dislikes

Attrition is high as they never try to retain any good employee leading to all skilled Engineers moving out overtime.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Advisor Consultant in Thane

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Company Culture

2.0

Work Satisfaction

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Salary & Benefits

3.0

Job Security

2.0

Work-Life Balance

posted on 18 Sep 2023

Likes

Good infrastructure, the company's policy are employee centric but take everything in written and every action must be documented or else in every situation you'll face issue.

Dislikes

The people working here are themselves not sure about the exact policy and when the time comes they pull out themselves save themselves from getting punished and you have to face the loss. Never trust spoken words take every word in written or document it. Nobody is trustworthy. Not even the HR department or people solution centre they're all houx.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Lead Operator in Hyderabad / Secunderabad

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posted on 13 Sep 2024

Likes

Nothing as such except environment

Dislikes

Recruitment is done on basis of our salary only not perks, so requesting candidates to confirm perks first as some PROCESS might you less than your previous CTC INCLUDING PERKS

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

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posted on 30 Oct 2024

Likes

It's good to kick start our journey in corporate with

Dislikes

No work life balance due to 24*7 work culture No off on Indian festival and you will get comp of for Diwali Holi that makes no sense Appraisal as usual 5-7 %

Team Lead Operations in Gurgaon / Gurugram

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posted on 22 Feb 2024

Likes

Job security is better in compare of peer companies.

Dislikes

Poor salary is an area of concern.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Technical Support Engineer in Pune

Full Time

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Company Culture

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Salary & Benefits

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posted on 17 Sep 2024

Likes

Nothing . Very bad experience with bad

Dislikes

Nothing good very bad working culture and experience

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Real Time Management Associate in Bangalore / Bengaluru

Full Time

·

Operations Support Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

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2.0

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posted on 06 May 2024

Likes

Stable environment, timely salaries.

Dislikes

Low salaries. Very slow promotion process

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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·

Operations Support Department

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Category Ratings

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Promotions/Appraisal

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Skill Development

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Company Culture

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Salary & Benefits

5.0

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Work-Life Balance

posted on 30 Apr 2024

Likes

Everything

Dislikes

Nothing was wrong in company

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Team Lead Operations in Thane

Full Time

·

Customer Success Department

1.0

Overall Rating

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posted on 30 Sep 2024

Likes

Stability

Dislikes

Partiality Lack of appreciation No motivation

Work Details

Work days: Rotational Shift (Strict Timings)

Technical Support Associate 2 in Bangalore / Bengaluru

Full Time

·

Voice / Blended Department

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posted on 27 Oct 2023

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Salary Slip Training Microsoft Associate

Dislikes

Facilities Cab Airconditioner Computer Apple Training

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

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convergys india services Senior Customer Care Officer Reviews by Locations

convergys india services Senior Customer Care Officer Gurgaon / Gurugram Reviews

convergys india services Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 9 convergys india services reviews submitted by convergys india services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if convergys india services is the right company for ...Read more

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convergys india services Senior Customer Care Officer Reviews

Working Days for convergys india services Senior Customer Care Officer

based on 9 reviews

Rotational Shift

72%

Monday to Friday

14%

Other

14%

Work Timings for convergys india services Senior Customer Care Officer

based on 9 reviews

Flexible timing

Strict (5.30pm - 3am)

Strict (2.30am - 12.30am)

63%

19%

19%

Shift Timings for convergys india services Senior Customer Care Officer

based on 9 reviews

Night shift

100%

Business Travel for convergys india services Senior Customer Care Officer

based on 9 reviews

No travel

75%

Within city

25%

convergys india services Senior Customer Care Officer Salary

based on 9 salaries

₹2.2 L/yr - ₹3 L/yr

14% less than the average Senior Customer Care Officer Salary in India

View more details

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