WNS Customer Support Interview Questions and Answers for Freshers

This was Chat round, In this round we have to communicate with customer and resolve their queries through chat

Q1. About Self Introduction and Basic Questions about education
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Given a topic (15min time)to complete

Q1. Asked about myself and family background
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Q2. About Education and why do you choose
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Q3. Asked about night shift ,Is it ok or not
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Q1. Normal introduction
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Q2. Career Objectives and experience
Ans. 
My career objective is to utilize my experience in customer support to provide excellent service and contribute to the success of the company.
• Experienced in handling customer inquiries and resolving issues efficiently

• Strong communication skills to effectively interact with customers and team members

• Goal-oriented mindset to achieve targets and exceed expectations

• Seeking opportunities for professional growth and developm
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Q3. Qualifications and problem solving
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Q4. Manager round and skill questions.
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Self introduction of candidate

Conducting exam for candidates

Conducting exam for candidates

Q1. Speak about customer service
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Q2. What do you know about bpo
Ans. 
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

• It is a cost-effective way for companies to focus on their core competencies while delegating other tasks to specialized ser...read more
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Q1. Ok so tell us something about your self
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Q1. Walk me through your resume
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Q2. Why should we hire you?
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Q3. What can you bring to the company?
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Q4. What is your weaknesses?
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Q5. What are your great strengths?
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Q6. Are you flexible with shifts?
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Q1. Where do you see your self in the next 5 years ?
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Q1. How was your previous company experience?
Ans. 
I had a positive experience at my previous company.
• Received extensive training in customer service techniques

• Handled a high volume of customer inquiries and resolved issues efficiently

• Received positive feedback from customers for my helpful and friendly demeanor

• Collaborated with team members to improve customer satisfaction ratings

• Utilized CRM software to track customer interactions and maintain accurate records
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Q2. What were your KPIs in last organisation?
Ans. 
My KPIs in my last organization were focused on customer satisfaction, response time, and first call resolution.
• Customer satisfaction: Ensuring customers were happy with the service provided

• Response time: Responding to customer inquiries within a specified timeframe

• First call resolution: Resolving customer issues on the first call without the need for follow-up

• Example: Achieving a customer satisfaction rating of 95% or...read more
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Q1. What is your expected salary?
Ans. 
I am open to discussing salary based on the responsibilities and requirements of the position.
• I believe that compensation should be fair and competitive within the industry.

• I am more focused on finding the right fit and opportunity rather than a specific salary.

• I am open to negotiation and would like to learn more about the benefits and growth opportunities offered by the company.

• I am confident that my skills and exper...read more
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Q2. Why should we give you that much salary?
Ans. 
I have the necessary skills, experience, and dedication to excel in this role and contribute to the success of the company.
• I have a proven track record of providing exceptional customer service and resolving issues effectively.

• I possess excellent communication and interpersonal skills, which are essential for building strong relationships with customers.

• I am highly motivated and committed to delivering results, ensurin...read more
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Q3. How was your experience with last organisation?
Ans. 
My experience with my last organization was positive and rewarding.
• I had the opportunity to work with a diverse team and learn from experienced professionals.

• I received regular training and support to enhance my customer service skills.

• I consistently met or exceeded performance targets, receiving recognition for my achievements.

• I enjoyed building relationships with customers and resolving their issues effectively.

• I app...read more
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Introduction

Q1. Tell me about yourself.
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Q2. What are your strengths and weaknesses?
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Q1. Salary package and job role and also less package will be given
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