Teleperformance Interview Questions, Process, and Tips

Q1. Darecte select online test
Add your answer
Q2. Online test and joining fast
Add your answer
Q3. Have already experience in teleperformance
Add your answer
Q4. Can you give me online test
Add your answer
Q5. An joining fast only
Add your answer

Q1. Tell me about your self
Add your answer
Q2. Start conversation
Add your answer

Q1. What is bpo tell me about this process
Add your answer
Q2. None
Add your answer

Q1. Why r u join bpo
Add your answer

Q1. Can you describe your experience and provide details about your job role?
Ans. 
I have over 5 years of experience in operations management, overseeing daily activities, optimizing processes, and ensuring efficiency.
• Managed a team of 20+ employees to ensure smooth operations

• Implemented new strategies to improve productivity and reduce costs

• Collaborated with cross-functional teams to streamline processes and achieve operational goals
Answered by AI
Add your answer
Q2. What is your desired location for work, and what is your availability?
Ans. 
I am open to working in any location and am available to start immediately.
• Open to working in any location

• Available to start immediately
Answered by AI
Add your answer

Q1. Education gaps and study gaps. Education history and work experience history
Add your answer
Q2. Work history and education history
Add your answer

Q1. Can you tell me about yourself?
Add your answer
Q2. What motivates you to want to join this company?
Ans. 
I am motivated to join this company because of its reputation for excellent customer service and opportunities for growth.
• Reputation for excellent customer service

• Opportunities for growth and advancement

• Desire to be part of a successful and reputable company
Answered by AI
Add your answer

Q1. Can you provide details about your family background?
Ans. 
I come from a close-knit family with a background in business and education.
• Family consists of parents, siblings, and extended relatives

• Parents are entrepreneurs running a successful business

• Siblings are pursuing higher education in different fields

• Close relationship with grandparents and cousins

• Family gatherings and celebrations are important traditions
Answered by AI
Add your answer
Q2. What does the written English communication test entail?
Add your answer

Q1. About for condidate
Add your answer
Q2. What is costumer service support?
Ans. 
Customer service support is assistance provided to customers before, during, and after a purchase.
• Customer service support involves addressing customer inquiries, resolving issues, and providing guidance.

• It can be provided through various channels such as phone, email, chat, or in-person.

• Examples include helping a customer track their order, troubleshooting technical issues, or processing returns and refunds.
Answered by AI
Add your answer

Q1. What is Bpo? And about for condidate details .
Add your answer
Q2. About her current city.
Add your answer
Q3. Why do you want to work in bpo?
Add your answer

Q1. What is a Business Process Outsourcing (BPO)?
Ans. 
BPO is the practice of contracting specific business tasks to a third-party service provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples of BPO companies include Accenture, Conve
Answered by AI
Add your answer
Q2. What motivates you to pursue this job?
Ans. 
I am motivated to pursue a career as a Customer Care Executive because I enjoy helping others and resolving issues to ensure customer satisfaction.
• I have a passion for providing excellent customer service and building positive relationships with customers.

• I am motivated by the opportunity to make a difference in someone's day by resolving their concerns and providing support.

• I enjoy the challenge of problem-solving and...read more
Answered by AI
Add your answer
Q3. How much salary did you expect?
Ans. 
I am looking for a competitive salary that reflects my experience and skills in customer care.
• I am open to discussing salary based on the responsibilities and expectations of the role.

• I have researched the average salary range for Customer Care Executives in this industry.

• I am looking for a salary that is commensurate with my qualifications and experience.

• I am also interested in discussing benefits and opportunities fo
Answered by AI
Add your answer
Q4. What are the main kpi in bpo
Ans. 
Key Performance Indicators (KPIs) in a BPO are metrics used to measure the performance and success of the operations.
• Average Handle Time (AHT) - measures the average time taken to handle a customer query or concern.

• First Call Resolution (FCR) - measures the percentage of customer issues resolved on the first call.

• Customer Satisfaction Score (CSAT) - measures the satisfaction level of customers with the service provided...read more
Answered by AI
Add your answer

An aptitude test is beneficial for assessing knowledge.

Q1. What is the process for preparing a balance sheet and a profit and loss account?
Ans. 
The process for preparing a balance sheet and a profit and loss account involves gathering financial data, organizing it into categories, calculating totals, and analyzing the results.
• Gather financial data including assets, liabilities, and equity for the balance sheet.

• Organize the data into categories such as current assets, fixed assets, current liabilities, etc.

• Calculate totals for each category to determine the ove...read more
Answered by AI
Add your answer
Q2. What is the process for preparing a revenue account?
Ans. 
The process for preparing a revenue account involves recording all income earned by a business during a specific period.
• Gather all relevant financial documents such as sales invoices, receipts, and bank statements.

• Calculate the total revenue earned by adding up all income sources.

• Record the revenue in the appropriate accounting software or ledger.

• Ensure all revenue is accurately categorized and any adjustments are made...read more
Answered by AI
Add your answer