Teleperformance Voice Process Executive Interview Questions, Process, and Tips

Q1. Tell me something about yourself and your family?
Ans. 
I come from a close-knit family with diverse backgrounds and interests.
• I have two siblings, an older brother and a younger sister.

• My parents are both professionals, my father is a doctor and my mother is a teacher.

• We enjoy spending quality time together, whether it's going on vacations or simply having family dinners.

• My family has always been supportive of my career choices and encourages me to pursue my goals.

• We value...read more
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Q2. Tell me about your experience?
Ans. 
I have 2 years of experience in voice process executive role.
• Worked as a voice process executive for 2 years

• Handled customer queries and resolved issues over phone

• Maintained call logs and documented customer interactions

• Provided excellent customer service and ensured customer satisfaction
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Q1. Give your brief introduction?
Ans. 
I am a Voice Process Executive with strong communication skills and experience in handling customer queries and resolving issues.
• Experienced in handling inbound and outbound calls

• Proficient in using CRM software to document customer interactions

• Skilled in resolving customer complaints and providing appropriate solutions

• Excellent communication skills in English and ability to handle irate customers

• Ability to multitask a...read more
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Q2. Tell about your work experience?
Ans. 
I have 3 years of experience in voice process executive roles.
• Worked as a voice process executive for 3 years

• Handled customer queries and complaints over phone calls

• Provided excellent customer service and resolved issues efficiently

• Maintained accurate records of customer interactions and transactions

• Collaborated with team members to meet targets and improve processes
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Q3. Tell me something you know about company?
Ans. 
The company is a leading provider of voice process services.
• The company has been in operation for over 10 years.

• They have a strong client base, including major multinational companies.

• The company focuses on providing high-quality customer service through voice processes.

• They have a team of experienced voice process executives who handle customer queries and provide solutions.

• The company uses advanced technology and too...read more
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Q4. What is customer service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Examples include answering phone calls, responding to emails, and providing live chat support
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Q5. How will you handle an angry customer?
Ans. 
To handle an angry customer, I would remain calm, actively listen to their concerns, empathize with their situation, apologize for any inconvenience caused, and offer a solution or escalate the issue if necessary.
• Remain calm and composed

• Listen actively to understand their concerns

• Empathize with the customer's situation

• Apologize sincerely for any inconvenience caused

• Offer a solution or escalate the issue if necessary

• Mai...read more
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Q6. Speak on a random topic for 2 minutes?
Ans. 
The importance of effective communication in the workplace
• Effective communication is crucial for successful collaboration and productivity in the workplace.

• It helps in building strong relationships, resolving conflicts, and fostering a positive work environment.

• Examples of effective communication techniques include active listening, clear and concise messaging, and non-verbal cues.

• Communication breakdowns can lead to m...read more
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Q7. Lastly if they ask to speak in hindi , just use hindi only?
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Q1. Self Introduction
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Q2. Most memorable day
Ans. 
My most memorable day was when I graduated from college.
• Graduating with honors

• Celebrating with family and friends

• Feeling proud of my accomplishments
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Pronunciation, typing, Email

Q1. Introduction, reason for leaving previous organization, expected CTC, comfortable with rotational night shifts?
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Q1. Previous work experience, Family Background, why you want to work in BPO?
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Q2. Comfortable with shift timings
Ans. 
Yes, I am comfortable with shift timings and have experience working in different shifts.
• I have previous experience working in different shifts

• I am flexible with my schedule and can easily adapt to different timings

• I understand the importance of meeting work requirements and deadlines, regardless of the shift timing
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Q1. Amazon Assessment
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Q1. 1. Tell me about the most memorable day of your life?
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Q2. 2. What difference did you notice from your place to Delhi after you came here ?
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Q1. This is an online test There were 6 sections namely A,B,C,D,E & F They test your Listening Speaking Reading Comprehension Typing speed You're required to score 69 out of 80
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Q1. Tell me about yourself
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Q2. Why did you choose BPO
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Q3. How will you handle an angry customer
Ans. 
To handle an angry customer, I would remain calm, actively listen to their concerns, empathize with them, apologize for any inconvenience caused, offer a solution or assistance, and follow up to ensure their satisfaction.
• Remain calm and composed

• Listen actively and attentively to the customer's concerns

• Empathize with the customer and acknowledge their frustration

• Apologize sincerely for any inconvenience caused

• Offer a so...read more
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Q4. What is the difference between empathy and sympathy
Ans. 
Empathy is understanding and sharing the feelings of others, while sympathy is feeling compassion or pity for others.
• Empathy is the ability to put oneself in someone else's shoes and understand their emotions.

• Sympathy is feeling sorry for someone or having compassion for their situation.

• Empathy involves actively listening and validating someone's feelings.

• Sympathy often involves offering comfort or support.

• Empathy focu...read more
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Q5. What did you do in your previous job
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Q6. Why did you leave your previous job
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