Teleperformance Interview Questions, Process, and Tips

Q1. Darecte select online test
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Q2. Online test and joining fast
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Q3. Have already experience in teleperformance
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Q4. Can you give me online test
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Q5. An joining fast only
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Q1. Tell me about your self
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Q2. Start conversation
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Q1. What is bpo tell me about this process
Ans. 
BPO, or Business Process Outsourcing, involves contracting third-party service providers to handle specific business functions.
• BPO can be categorized into two types: back-office (e.g., payroll, accounting) and front-office (e.g., customer service, sales).

• Companies often outsource to reduce costs and focus on core business activities, like a tech firm using a BPO for customer support.

• BPO services can be provided onshore...read more
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Q2. None
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Q1. Why r u join bpo
Ans. 
I want to join BPO to enhance my communication skills, gain experience in customer service, and contribute to a dynamic team environment.
• I enjoy interacting with people and helping them solve their issues, which is a core aspect of BPO work.

• Working in a BPO will allow me to develop my communication skills further, as I will be speaking with diverse customers.

• I am eager to learn about different products and services, wh...read more
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Q1. Can you describe your experience and provide details about your job role?
Ans. 
I have over 5 years of experience in operations management, overseeing daily activities, optimizing processes, and ensuring efficiency.
• Managed a team of 20+ employees to ensure smooth operations

• Implemented new strategies to improve productivity and reduce costs

• Collaborated with cross-functional teams to streamline processes and achieve operational goals
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Q2. What is your desired location for work, and what is your availability?
Ans. 
I am open to working in any location and am available to start immediately.
• Open to working in any location

• Available to start immediately
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Q1. Education gaps and study gaps. Education history and work experience history
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Q2. Work history and education history
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Q1. Can you tell me about yourself?
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Q2. What motivates you to want to join this company?
Ans. 
I am motivated to join this company because of its reputation for excellent customer service and opportunities for growth.
• Reputation for excellent customer service

• Opportunities for growth and advancement

• Desire to be part of a successful and reputable company
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Q1. Can you provide details about your family background?
Ans. 
I come from a close-knit family with a background in business and education.
• Family consists of parents, siblings, and extended relatives

• Parents are entrepreneurs running a successful business

• Siblings are pursuing higher education in different fields

• Close relationship with grandparents and cousins

• Family gatherings and celebrations are important traditions
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Q2. What does the written English communication test entail?
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Q1. About for condidate
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Q2. What is costumer service support?
Ans. 
Customer service support is assistance provided to customers before, during, and after a purchase.
• Customer service support involves addressing customer inquiries, resolving issues, and providing guidance.

• It can be provided through various channels such as phone, email, chat, or in-person.

• Examples include helping a customer track their order, troubleshooting technical issues, or processing returns and refunds.
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Q1. What is Bpo? And about for condidate details .
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Q2. About her current city.
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Q3. Why do you want to work in bpo?
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Q1. What is a Business Process Outsourcing (BPO)?
Ans. 
BPO is the practice of contracting specific business tasks to a third-party service provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples of BPO companies include Accenture, Conve
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Q2. What motivates you to pursue this job?
Ans. 
I am motivated to pursue a career as a Customer Care Executive because I enjoy helping others and resolving issues to ensure customer satisfaction.
• I have a passion for providing excellent customer service and building positive relationships with customers.

• I am motivated by the opportunity to make a difference in someone's day by resolving their concerns and providing support.

• I enjoy the challenge of problem-solving and...read more
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Q3. How much salary did you expect?
Ans. 
I am looking for a competitive salary that reflects my experience and skills in customer care.
• I am open to discussing salary based on the responsibilities and expectations of the role.

• I have researched the average salary range for Customer Care Executives in this industry.

• I am looking for a salary that is commensurate with my qualifications and experience.

• I am also interested in discussing benefits and opportunities fo
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Q4. What are the main kpi in bpo
Ans. 
Key Performance Indicators (KPIs) in a BPO are metrics used to measure the performance and success of the operations.
• Average Handle Time (AHT) - measures the average time taken to handle a customer query or concern.

• First Call Resolution (FCR) - measures the percentage of customer issues resolved on the first call.

• Customer Satisfaction Score (CSAT) - measures the satisfaction level of customers with the service provided...read more
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Q1. Pandas in python
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Q2. Sql
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I have get 3 question
1 and 2nd Question was related to python
3 was related to SQL