Teleperformance Quality Manager Interview Questions and Answers for Experienced

The Quality framework is a structured approach to managing and improving quality within an organization.

• The Quality framework outlines the processes, procedures, and tools used to ensure products or services meet quality standards.

• It includes quality planning, quality control, quality assurance, and continuous improvement.

• Examples of Quality frameworks include Six Sigma, Total Quality Management (TQM), and ISO 9001.

• The...read more

Quality monitoring process involves regular evaluation of products, services, or processes to ensure they meet established standards.

• Regular evaluation of products, services, or processes

• Comparison against established standards

• Identification of areas for improvement

• Feedback and coaching provided to employees

• Data analysis to track trends and performance

The Seven QC tools are a set of basic statistical tools used for quality control and improvement in manufacturing processes.

• Check sheet: Used to collect and analyze data in a systematic manner.

• Histogram: A graphical representation of data distribution.

• Pareto chart: Shows the frequency of defects or issues in descending order.

• Cause-and-effect diagram (Ishikawa or fishbone diagram): Helps identify potential causes of a p...read more