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Teleperformance Quality Manager Interview Questions and Answers

Updated 8 Aug 2023

Teleperformance Quality Manager Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. What is the Quality framework
  • Ans. 

    The Quality framework is a structured approach to managing and improving quality within an organization.

    • The Quality framework outlines the processes, procedures, and tools used to ensure products or services meet quality standards.

    • It includes quality planning, quality control, quality assurance, and continuous improvement.

    • Examples of Quality frameworks include Six Sigma, Total Quality Management (TQM), and ISO 9001.

    • The...

  • Answered by AI
  • Q2. What is the quality monitoring process
  • Ans. 

    Quality monitoring process involves regular evaluation of products, services, or processes to ensure they meet established standards.

    • Regular evaluation of products, services, or processes

    • Comparison against established standards

    • Identification of areas for improvement

    • Feedback and coaching provided to employees

    • Data analysis to track trends and performance

  • Answered by AI
  • Q3. What are the Seven QC tools
  • Ans. 

    The Seven QC tools are a set of basic statistical tools used for quality control and improvement in manufacturing processes.

    • Check sheet: Used to collect and analyze data in a systematic manner.

    • Histogram: A graphical representation of data distribution.

    • Pareto chart: Shows the frequency of defects or issues in descending order.

    • Cause-and-effect diagram (Ishikawa or fishbone diagram): Helps identify potential causes of a p...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Teleperformance Quality Manager interview:
  • Six Sigma Green Belt
  • Transaction monitoring
Interview preparation tips for other job seekers - Be confident and precise

Quality Manager Jobs at Teleperformance

View all

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Group Discussion 

Need to speak with confidence

Round 2 - One-on-one 

(1 Question)

  • Q1. Prepare about the quality in details

Interview Preparation Tips

Interview preparation tips for other job seekers - While you going for interview please maintain eye contact with interviewer.

Quality Analyst Interview Questions & Answers

HGS user image Taqweem Ahmad

posted on 24 Nov 2016

I applied via Walk-in

Interview Questionnaire 

3 Questions

  • Q1. Introduction
  • Q2. Operations round
  • Q3. Client round

Interview Preparation Tips

Round: HR Interview
Experience: 1st Question HR always ask you is Introduce yoursellf
Tips: Introduce yourself in details
Hometown
Name of the school
Graduation
Academic background
How many members are there in your family
Hobbies
Etc

Round: Other Interview
Experience: If tour experienced previous jobs description will be asked
Why you left the job
What was your achievement
Where do you see yourself after 5 yrs
What new will you bring to the table
Tips: Never speak I'll about your previous organization
Never state your drawbacks or shortcomings

Round: Other Interview
Experience: They may ask anything about you be it professional or personal such as which last movie you watched how did u celebrate your last bday
Tips: Try to elaborate as much as you can

Skills:
College Name: Jit Borawan

I applied via Referral and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell about 7 qc tools
  • Ans. 

    The 7 QC tools are basic problem-solving tools used to identify and solve quality-related issues.

    • Check sheets

    • Control charts

    • Histograms

    • Pareto charts

    • Scatter diagrams

    • Stratification

    • Fishbone diagrams

  • Answered by AI
  • Q2. How important the quality in every field

Interview Preparation Tips

Interview preparation tips for other job seekers - Ask the relevant question

Interview Questionnaire 

3 Questions

  • Q1. 7 quality tools
  • Ans. 

    The 7 quality tools are essential for quality control and improvement in any industry.

    • Check sheets: used to collect data and record observations

    • Pareto charts: used to identify the most frequent problems or causes

    • Fishbone diagrams: used to identify the root cause of a problem

    • Histograms: used to display data distribution

    • Control charts: used to monitor process performance over time

    • Scatter diagrams: used to identify relati...

  • Answered by AI
  • Q2. Team management
  • Q3. Refer to examples
  • Ans. 

    Examples of what?

    • Can you please clarify what you are asking for examples of?

    • Are you asking for examples of my experience as a Quality Analyst?

    • Or are you asking for examples of quality issues I have identified and resolved?

    • Please provide more context so I can give you a relevant answer.

  • Answered by AI

Interview Questionnaire 

1 Question

  • Q1. What all subjects u have in degree .. explain me in sequence
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. If you found your friend ZTP. What would you do as a QA?
  • Ans. 

    I would handle the situation professionally and follow the QA process.

    • Inform my supervisor or manager about the situation

    • Document the incident and any potential impact on quality

    • Follow the established QA process for handling such situations

    • Maintain confidentiality and professionalism throughout

  • Answered by AI
  • Q2. If you will not be selected. What would you do?
  • Q3. I will take this positive. I will work on my skill where I was lacking and I will try again with more skills.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Don't remember ,my aptitude test was 2015

Round 3 - One-on-one 

(1 Question)

  • Q1. Self education,comniction skills.etc..

I applied via Naukri.com and was interviewed in Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Q3. Why are you looking for a change?
  • Q4. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to be prepared about QA kra and also be confident
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Oct 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a detail-oriented Quality Analyst with a strong background in testing methodologies and quality assurance processes.

    • Experienced in creating test plans, test cases, and executing tests

    • Proficient in using testing tools such as Selenium and JIRA

    • Skilled in identifying and documenting defects

    • Strong analytical and problem-solving skills

    • Excellent communication and teamwork abilities

  • Answered by AI
  • Q2. What are the KRA of your role
  • Ans. 

    Key Result Areas (KRAs) of a Quality Analyst include ensuring product quality, identifying defects, improving processes, and meeting quality standards.

    • Ensuring product quality through testing and analysis

    • Identifying defects and issues in products or processes

    • Improving processes to enhance overall quality

    • Meeting quality standards set by the organization or industry

    • Collaborating with cross-functional teams to address qua

  • Answered by AI

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Quality Manager interview?
Teleperformance interview process usually has 2 rounds. The most common rounds in the Teleperformance interview process are One-on-one Round and Resume Shortlist.
How to prepare for Teleperformance Quality Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are SAP Quality Management, Quality Audit, Call Audit, Call Monitoring and Feedback.
What are the top questions asked in Teleperformance Quality Manager interview?

Some of the top questions asked at the Teleperformance Quality Manager interview -

  1. What is the quality monitoring proc...read more
  2. What are the Seven QC to...read more
  3. What is the Quality framew...read more

Tell us how to improve this page.

Teleperformance Quality Manager Interview Process

based on 2 interviews

Interview experience

4
  
Good
View more

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Teleperformance Quality Manager Salary
based on 87 salaries
₹6 L/yr - ₹13.5 L/yr
21% less than the average Quality Manager Salary in India
View more details

Teleperformance Quality Manager Reviews and Ratings

based on 16 reviews

2.7/5

Rating in categories

2.8

Skill development

2.6

Work-life balance

3.0

Salary

3.1

Job security

2.6

Company culture

2.9

Promotions

2.6

Work satisfaction

Explore 16 Reviews and Ratings
Quality Manager

Mohali

9-11 Yrs

Not Disclosed

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