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Teleperformance Quality Manager Interview Questions and Answers
Teleperformance Quality Manager Interview Experiences
1 interview found
Selected
I applied via Naukri.com and was interviewed before Aug 2022. There were 2 interview rounds.
(3 Questions)
- Q1. What is the Quality framework
- Ans.
The Quality framework is a structured approach to managing and improving quality within an organization.
The Quality framework outlines the processes, procedures, and tools used to ensure products or services meet quality standards.
It includes quality planning, quality control, quality assurance, and continuous improvement.
Examples of Quality frameworks include Six Sigma, Total Quality Management (TQM), and ISO 9001.
The...
- Q2. What is the quality monitoring process
- Ans.
Quality monitoring process involves regular evaluation of products, services, or processes to ensure they meet established standards.
Regular evaluation of products, services, or processes
Comparison against established standards
Identification of areas for improvement
Feedback and coaching provided to employees
Data analysis to track trends and performance
- Q3. What are the Seven QC tools
- Ans.
The Seven QC tools are a set of basic statistical tools used for quality control and improvement in manufacturing processes.
Check sheet: Used to collect and analyze data in a systematic manner.
Histogram: A graphical representation of data distribution.
Pareto chart: Shows the frequency of defects or issues in descending order.
Cause-and-effect diagram (Ishikawa or fishbone diagram): Helps identify potential causes of a p...
Interview Preparation Tips
- Six Sigma Green Belt
- Transaction monitoring
Quality Manager Jobs at Teleperformance
Interview questions from similar companies
Pawan Adabala
I was interviewed before Jul 2016.
Interview Questionnaire
1 Question
- Q1. Let me know about your technical skills
- Ans.
I have strong technical skills in data analysis, software testing, and quality assurance.
Proficient in data analysis tools such as Excel, SQL, and Tableau
Experienced in software testing methodologies like manual testing and automation testing
Skilled in quality assurance processes including test planning, execution, and defect tracking
Interview Preparation Tips
Experience: First Phone Technical Interview for 1 hr - Programming
Tips: The interviewer seeks my confidence levels more than my technical skills. I suggest confidence is the key point to clear the 1st round
Round: HR Interview
Experience: Second In person interview with account manager - 35 mins, general resume related questions - went well
There was no call or update regarding application status
3 people cleared 1st and 2nd round from my graduate class
1 was called for third round and later offered
Tips: Be confident while you answer the questions and it seems they are very particular about the skills as well behavior
Supritam Kar
I was interviewed before Mar 2016.
Interview Questionnaire
1 Question
- Q1. Discussed company policies, the salary structure, shift timing, allowances and deductions, PF and health insurance schemes.
Interview Preparation Tips
Experience: All the present candidates were asked to write an essay on "Importance of internet in our daily life". Time provided for this round was 40 minutes and almost everyone present there were able to complete that on time. Candidates who cleared that round were ready for the next round.
Tips: Always provide information you know as you can be cross checked by the operations manager and during HR discussion. Avoid making spelling mistakes as they have a huge impact and can be judged based specially on them.
Round: Operations round
Experience: I was called for a round with the operations manager where I was asked several questions based the role I played in my previous organisation. Challenges that I have faced during my work and the resolution offered or implemented during the service period. The reason for resigning from my previous company and also asked for the reason why I want to join TCS and where do I see myself five years down the line. Discussed about the leadership qualities I have in myself and how to implement those going forward.
Tips: Please be area specific while giving any information. Provide full information based on the experience you have. Avoid jumping from topic one to another by providing partial information.
Round: Aptitude round
Experience: In this round I was asked to complete 50 questions in 1 hour which had three sections, A,B,C where I had maths, general intelligence and English comprehension and Grammer test which do not have any negative marking.
Tips: Attempt for all the questions as there is no negative marking in any of these sections.
Round: HR Interview
Tips: Discuss all in details to avoid confusions later.
Skills: Writing Skills, Communication And Confidence, Basics Of Machine Learning, Leadership Skills
I applied via Campus Placement and was interviewed before Jun 2020. There were 5 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Tell me about yourself
- Q2. What is your goal
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Types of testing
- Ans.
Types of testing include functional, performance, security, usability, and compatibility testing.
Functional testing ensures that the software meets the specified requirements.
Performance testing checks the system's response time, scalability, and stability under various loads.
Security testing identifies vulnerabilities and ensures that the system is secure.
Usability testing evaluates the user-friendliness of the softwa...
Interview Preparation Tips
Interview Questionnaire
3 Questions
- Q1. 7 quality tools
- Ans.
The 7 quality tools are essential for quality control and improvement in any industry.
Check sheets: used to collect data and record observations
Pareto charts: used to identify the most frequent problems or causes
Fishbone diagrams: used to identify the root cause of a problem
Histograms: used to display data distribution
Control charts: used to monitor process performance over time
Scatter diagrams: used to identify relati...
- Q2. Team management
- Q3. Refer to examples
- Ans.
Examples of what?
Can you please clarify what you are asking for examples of?
Are you asking for examples of my experience as a Quality Analyst?
Or are you asking for examples of quality issues I have identified and resolved?
Please provide more context so I can give you a relevant answer.
I applied via LinkedIn and was interviewed before Sep 2021. There were 3 interview rounds.
Basic mcq questions of java and selenium
(2 Questions)
- Q1. Basic java questions:- abstract class,interface,collection hierarchy, maps etc
- Q2. Explain your framework, types of waits and all other selenium commands, javascriptexecutor
- Ans.
My framework is based on Page Object Model and uses TestNG for test execution. I use explicit and implicit waits as well as fluent waits.
I use Page Object Model for better organization and maintenance of code
I use TestNG for test execution and reporting
I use explicit waits for specific conditions to be met before proceeding with the test
I use implicit waits to set a default waiting time for all elements
I use fluent wai...
(1 Question)
- Q1. Salary and joining related discussion
Interview Preparation Tips
Skills evaluated in this interview
I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Completely related to the process and the work that we do at our previous job
- Q2. More than the personal traits interview will be more on subject . They test your knowledge in the particular field you are applying for.
Interview Preparation Tips
Quality Analyst Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 18 Apr 2021
Interview Questionnaire
1 Question
- Q1. Quantity tools
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Roles and responsibilities of QA Feedback sharing techniques Why you left previous organization What are your goals in life If agent is not convince with your feedback, what you will say.
Interview Preparation Tips
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Teleperformance Quality Manager Interview Process
based on 2 interviews
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Teleperformance Quality Manager Reviews and Ratings
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