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Teleperformance Quality Manager Interview Questions and Answers
Teleperformance Quality Manager Interview Experiences
1 interview found
Selected
I applied via Naukri.com and was interviewed before Aug 2022. There were 2 interview rounds.
(3 Questions)
- Q1. What is the Quality framework
- Ans.
The Quality framework is a structured approach to managing and improving quality within an organization.
The Quality framework outlines the processes, procedures, and tools used to ensure products or services meet quality standards.
It includes quality planning, quality control, quality assurance, and continuous improvement.
Examples of Quality frameworks include Six Sigma, Total Quality Management (TQM), and ISO 9001.
The...
- Q2. What is the quality monitoring process
- Ans.
Quality monitoring process involves regular evaluation of products, services, or processes to ensure they meet established standards.
Regular evaluation of products, services, or processes
Comparison against established standards
Identification of areas for improvement
Feedback and coaching provided to employees
Data analysis to track trends and performance
- Q3. What are the Seven QC tools
- Ans.
The Seven QC tools are a set of basic statistical tools used for quality control and improvement in manufacturing processes.
Check sheet: Used to collect and analyze data in a systematic manner.
Histogram: A graphical representation of data distribution.
Pareto chart: Shows the frequency of defects or issues in descending order.
Cause-and-effect diagram (Ishikawa or fishbone diagram): Helps identify potential causes of a p...
Interview Preparation Tips
- Six Sigma Green Belt
- Transaction monitoring
Quality Manager Jobs at Teleperformance
Interview questions from similar companies
I applied via Approached by Company and was interviewed in Mar 2022. There were 3 interview rounds.
(1 Question)
- Q1. Introduction, Share project details, Basic Quality concepts like sampling, SLA, KRA, TNI, RCA, People management, reason of leaving current company etc
(1 Question)
- Q1. This will be higher top management round. Start with Introduction, Career overview, Assignments done if any, Industry or vertical based questions.
Interview Preparation Tips
- Six Sigma
- Root Cause Analysis
- Quality Assurance
- Quality Management
- Quality Analysis
- PFMEA
- Transactional Quality
- Content Moderation
I applied via Recruitment Consultant and was interviewed in Mar 2021. There were 3 interview rounds.
Interview Questionnaire
6 Questions
- Q1. Roles and responsibilities
- Q2. Completed Projects
- Ans.
I have completed various projects in my previous roles as a Quality Manager.
Successfully implemented a new quality control system resulting in a 20% reduction in defects
Led a team in achieving ISO 9001 certification for the company
Developed and executed a supplier quality management program resulting in improved supplier performance
Implemented a continuous improvement program resulting in a 15% increase in productivity
...
- Q3. Quality Management System
- Q4. KRA introduction for QA team
- Q5. Requirement of Calibration Process in Quality
- Ans.
Calibration process is essential for ensuring accuracy and reliability of measuring instruments used in quality control.
Calibration ensures that measuring instruments are accurate and reliable.
It involves comparing the instrument's readings to a known standard.
Calibration should be performed regularly to maintain accuracy.
Calibration records should be kept for traceability and audit purposes.
Examples of instruments tha...
- Q6. US Healthcare
Interview Preparation Tips
Quality Manager Interview Questions & Answers
Concentrix Corporation
Sandip Kaur Dhanoya
posted on 20 Feb 2022
I applied via Recruitment Consulltant and was interviewed before Feb 2021. There were 3 interview rounds.
(4 Questions)
- Q1. What are your salary expectations?
- Q2. Share details of your previous job.
- Q3. Why are you looking for a change?
- Q4. Tell me about yourself.
(1 Question)
- Q1. Quality Domain Knowledge Experience in the banking process Quality Tools - Explain/worked on any of the Tools / explain the tools with an example scenario - analysis , CSAT Team Management
(1 Question)
- Q1. Experience Analysis - 5 why- RCA understanding of skill & will issues Team Management, Monthly planning, Presentations done at what all levels
Interview Preparation Tips
I applied via Walk-in and was interviewed in Apr 2024. There were 3 interview rounds.
45 mins test with technical questions
1 hr coding test with tools
(3 Questions)
- Q1. Technical non technical both
- Q2. Coding java using intellij
- Q3. Coding python using shell
- Ans.
Using shell to run Python code
Use the 'python' command followed by the name of the Python script to run it in the shell
You can also use the 'python -c' option to run Python code directly from the command line
Make sure to have Python installed on your system before running Python code in the shell
Interview Preparation Tips
Skills evaluated in this interview
Quality Executive Interview Questions & Answers
Conneqt Business Solutions
Anonymous
posted on 13 Mar 2024
Selected
(3 Questions)
- Q1. Tell me about your self
- Q2. Why u do want to join in the process
- Q3. Can you handle multiple tasks while handling chats
- Ans.
Yes, I am able to handle multiple tasks while handling chats efficiently.
I have experience in multitasking and prioritizing tasks effectively
I am proficient in managing chat platforms and responding promptly
I can switch between tasks seamlessly without compromising quality of responses
Selected
I applied via Newspaper Ad and was interviewed in Feb 2024. There were 6 interview rounds.
Age problem and direction problem
(1 Question)
- Q1. Introduction your self
(1 Question)
- Q1. Introduction your self
(1 Question)
- Q1. Computer based questions
(1 Question)
- Q1. Wat is ur name
- Ans.
My name is John Smith.
My first name is John
My last name is Smith
Apptitude reasong benefits
Selected
I applied via Company Website and was interviewed in Jan 2024. There were 3 interview rounds.
First assessment
Technical
Hr
(2 Questions)
- Q1. Domain knowledge
- Q2. Personal question
(2 Questions)
- Q1. Salary Negotiations
- Q2. Immediate joiner
Interview Preparation Tips
Not providing min resources like teams
Rude behaviours of TL n managers
Assistant Manager Quality Interview Questions & Answers
WNS
Shrikrishna Deshpande
posted on 31 Oct 2022
Selected
I applied via Recruitment Consulltant and was interviewed in Jan 2023. There were 3 interview rounds.
An aptitude test comprises questions in English grammar, Mathematics and Logical Reasoning.
Typing test is also part of first round
(2 Questions)
- Q1. Candidates Introduction,
- Q2. Detailed discussion on previous experience, Scope of work, Expectations
(3 Questions)
- Q1. Basic details of Candidate
- Q2. Questions related to past experience, reason for leaving previous job, discussion on shift time and work culture
- Q3. Discussion on Previous experience
Interview Preparation Tips
Selected
I applied via Approached by Company and was interviewed before Feb 2022. There were 3 interview rounds.
Good experience overall, lot of negative case scenarios
(2 Questions)
- Q1. How was your BE experience
- Q2. Critical challenge in your entire life
Interview Preparation Tips
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Teleperformance Quality Manager Reviews and Ratings
based on 16 reviews
Rating in categories
|
Customer Care Executive
6.4k
salaries
|  ₹0.8 L/yr - ₹7.3 L/yr |
|
Customer Service Executive
6.1k
salaries
| ₹1 L/yr - ₹7.5 L/yr |
|
Customer Service Associate
6k
salaries
| ₹0.9 L/yr - ₹4.2 L/yr |
|
Team Lead
3.3k
salaries
| ₹1.4 L/yr - ₹8 L/yr |
|
Senior Customer Service Executive
2.9k
salaries
| ₹0.6 L/yr - ₹6 L/yr |
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