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Teleperformance
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Teleperformance Costumer Service Interview Questions and Answers
Teleperformance Costumer Service Interview Experiences
1 interview found
I applied via Walk-in and was interviewed in Apr 2024. There were 4 interview rounds.
Aptitude test take by the hr
(4 Questions)
- Q1. Technical questions form hr
- Q2. Why should we hire you Introduction
- Q3. What do you known about teleperfomance
- Ans.
Teleperformance is a global leader in customer experience management.
Teleperformance is a multinational company specializing in customer service outsourcing.
They provide services such as customer care, technical support, and sales.
Teleperformance operates in over 80 countries and has a large workforce of customer service professionals.
The company is known for its focus on delivering high-quality customer experiences.
Te...
- Q4. How do you handle coustomer
- Ans.
I handle customers with patience, empathy, and a focus on resolving their issues efficiently.
Listen actively to understand the customer's concerns
Show empathy and understanding towards the customer's situation
Offer solutions or alternatives to address the customer's needs
Follow up to ensure the customer's satisfaction
Maintain a positive attitude and professional demeanor throughout the interaction
(1 Question)
- Q1. Why should we hire you
The final round is very easy
Interview Preparation Tips
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Customer Service Associate Interview Questions & Answers
Firstsource Solutions
Anonymous
posted on 27 May 2022
I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.
(1 Question)
- Q1. How much do expect, self intro,how far is our office from your current location
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Firstsource Solutions
Anonymous
posted on 6 May 2022
I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.
Online test.
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 12 Aug 2021
Interview Questionnaire
1 Question
- Q1. Tips
- Ans. Concentrix- Amazon DE chat- After Amcat they will ask you a simple vocabulary and your intro in German on call (be sure to use a dictionary on same time). Then come chat round wherein you have to chat in German with hr. (Learn to make sentences regarding return, refund, product defect, product missing, service and warranty of product in German.) and in final round speak in German wherein a basic speaking their highly a
Customer Service Associate Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 14 Jul 2021
I applied via Walk-in and was interviewed in Jan 2021. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. How would you sympathies a irate customer
- Ans.
Listen actively, apologize sincerely, offer a solution, and follow up.
Acknowledge their frustration and show empathy
Apologize for the inconvenience caused
Offer a solution or alternatives to resolve the issue
Follow up to ensure customer satisfaction
Stay calm and professional throughout the interaction
- Q2. Listen to the query and act accordingly
Interview Preparation Tips
I applied via Walk-in and was interviewed before Sep 2021. There was 1 interview round.
(2 Questions)
- Q1. One one round should be happen to check knowledge
- Q2. Salary expectation for employee to check how they will give answer
Interview Preparation Tips
I applied via Indeed and was interviewed before Oct 2020. There were 3 interview rounds.
Interview Questionnaire
9 Questions
- Q1. 1) Introduce yourself
- Q2. 2) Did you worked before or Do you have any experience..if yes
- Q3. 3) Why did you left you previous company
- Q4. 4) What are your hobbies
- Q5. 5) Are you comfortable with rotational shifts and week offs
- Q6. 6) Are you willing to relocate
- Q7. 7) What was your last salary
- Q8. 8) What is your salary expectation
- Q9. 9) How soon can you join
Interview Preparation Tips
Listen to the questions very carefully and answers wisely
All the best to all the job seekers
I applied via Approached by Company and was interviewed before Jul 2021. There were 3 interview rounds.
(1 Question)
- Q1. Basic screening questions related to job function and responsibilities.
(1 Question)
- Q1. AML, KYC, compliance, regulatory, sanctions, Transaction monitoring. How risk is assessed and what factors change it?
(1 Question)
- Q1. Salary discussions, leaves, project related info, onboarding assistance.
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 21 May 2021
I appeared for an interview in Nov 2020.
Interview Questionnaire
5 Questions
- Q1. How would you handle the unsatisfied customer?
- Ans.
Listen to their concerns, apologize, offer a solution, and follow up.
Listen actively to their complaints without interrupting.
Apologize for the inconvenience caused and empathize with their situation.
Offer a solution that addresses their concerns and meets their needs.
Follow up with the customer to ensure their satisfaction and build a long-term relationship.
For example, if a customer is unhappy with a product, offer a...
- Q2. How would you handle pressure?
- Q3. Tell me about your past experience?
- Q4. How would you correct the error done by you?
- Ans.
I would take responsibility for the error and take immediate action to rectify it.
Acknowledge the mistake and apologize
Assess the impact of the error
Take corrective action to rectify the error
Communicate the solution to the affected parties
Implement measures to prevent similar errors in the future
- Q5. Why should we hire you?
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Conneqt Business Solutions
Anonymous
posted on 12 Jan 2022
I applied via Recruitment Consultant and was interviewed before Jan 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Explain about previous work experience.
- Q2. Explain about any topic in hindi
Interview Preparation Tips
Teleperformance Interview FAQs
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Teleperformance Interviews By Designations
- Teleperformance Customer Care Executive Interview Questions
- Teleperformance Customer Service Executive Interview Questions
- Teleperformance Customer Service Associate Interview Questions
- Teleperformance Customer Support Executive Interview Questions
- Teleperformance Technical Support Executive Interview Questions
- Teleperformance Analyst Interview Questions
- Teleperformance Customer Support Associate Interview Questions
- Teleperformance Team Lead Interview Questions
- Show more
Interview Questions for Popular Designations
- Costumer Support Interview Questions
- Costumer Service Officer Interview Questions
- Costing Executive Interview Questions
- Costing Engineer Interview Questions
- Cost Accountant Interview Questions
- Cost Trainee Interview Questions
- Manager Costing Interview Questions
- Assistant Costing Manager Interview Questions
- Show more
Teleperformance Costumer Service Interview Process
based on 5 interviews
Interview experience
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Teleperformance Costumer Service Reviews and Ratings
based on 32 reviews
Rating in categories
|
Customer Care Executive
6.4k
salaries
|  ₹0.9 L/yr - ₹7 L/yr |
|
Customer Service Executive
6.3k
salaries
| ₹0.8 L/yr - ₹6.5 L/yr |
|
Customer Service Associate
5.4k
salaries
| ₹0.9 L/yr - ₹6.2 L/yr |
|
Team Lead
3.5k
salaries
| ₹1.1 L/yr - ₹8 L/yr |
|
Senior Customer Service Executive
2.9k
salaries
| ₹1 L/yr - ₹5.5 L/yr |
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