Tech Mahindra Senior Customer Support Executive Interview Questions and Answers for Experienced

Q1. Java basics questions
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Q2. Sql basics questions
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Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer service professional with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I am a strong communicator and problem-solver

• I am committed to providing excellent service and building positive relationships with customers
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Q2. Tell about our company?
Ans. 
Our company is a leading provider of customer service solutions in the retail industry.
• Founded in 2005

• Headquartered in New York City

• Specializes in providing personalized customer service experiences

• Works with top retail brands such as Macy's and Nordstrom
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Q1. What Movie have you watched recently?
Ans. 
I recently watched the movie 'The Shawshank Redemption'.
• Directed by Frank Darabont

• Based on a novella by Stephen King

• Considered one of the greatest films of all time
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Q2. Looper, it is an English movie
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Q3. Explain that movie?
Ans. 
The movie is a science fiction thriller about a group of astronauts who go on a mission to investigate a mysterious signal from an alien planet.
• A group of astronauts embark on a dangerous mission to explore an alien planet

• They encounter strange and terrifying creatures on the planet

• The crew must navigate through various challenges to uncover the truth behind the mysterious signal

• The movie explores themes of isolation,
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Q4. How would lead a team of 5, if two of them are not working well?
Ans. 
I would address the performance issues with the two team members individually and provide support and guidance to help them improve.
• Have one-on-one meetings with each team member to discuss their performance and any challenges they may be facing

• Provide additional training or resources to help them improve

• Set clear expectations and goals for each team member

• Monitor their progress and provide regular feedback

• Consider rea
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Q5. Would you prefer new technologies or staying in the old technology?
Ans. 
I prefer new technologies as they often offer improved efficiency and capabilities.
• New technologies often provide better efficiency and capabilities

• Staying in old technology may lead to falling behind competitors

• Adopting new technologies can enhance customer experience and satisfaction
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Q1. Useless, senseless & waste of time
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Q2. Big waste of time even after a great interview
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Cleared with ace, got great feedback from everyone

General Questions regarding your experience in customer support

Q1. Tell me about yourself nd salary discussion
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Q2. After that manager round
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Q1. Tell me your self
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Q2. What the reason,to you choose this company
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Q3. What do you know about this company
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Q4. Which type of rool to intrest
Ans. 
The question is not clear and seems to have a typo.
• The question seems to be asking about a type of 'rool', but it is not clear what 'rool' refers to.

• It is important to clarify the question with the interviewer to provide an accurate answer.

• Without more context or clarification, it is difficult to provide a meaningful response.
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Q5. What do you do this company
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It was easy and i cleared it the very first time.

Q1. The HR would ask you to introduce yourself and check your communication skills and would ask you to speak on a particular topic if required
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Q2. How comfortable are you working with night shifts and during the weekends
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