Tech Mahindra Senior Customer Support Executive Interview Questions and Answers

Q1. Tell me something about yourself??
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Q2. Previous work experience??
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Q3. Strength and weekness
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Q4. Reason of changing the job
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Q5. Why do we hire you on this role
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Q1. General questions as asked in HR round
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Q2. Ooperational questions.
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Q3. Tell me a time when you have delivered exception experience to a customer?
Ans. 
I once went above and beyond to help a customer with a technical issue.
• Customer was having trouble with our software

• I spent extra time troubleshooting and researching solutions

• Provided step-by-step instructions and followed up to ensure issue was resolved

• Customer was extremely grateful and left positive feedback
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Q4. Tell us a time when you failed to deliver the expected experience?
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Q5. How to handle difficult customer and scenario?
Ans. 
To handle difficult customers, listen actively, empathize, apologize, offer solutions, and follow up.
• Listen actively to understand the customer's issue

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer solutions to resolve the issue

• Follow up to ensure customer satisfaction
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Q6. How to say no to a customer?
Ans. 
Saying no to a customer requires empathy, clear communication, and offering alternatives.
• Acknowledge their request and express empathy

• Explain why you cannot fulfill their request

• Offer alternatives or suggest other solutions

• Thank them for their understanding and offer to help in any other way

• Example: 'I understand how frustrating it is to not receive a refund, but unfortunately our policy does not allow refunds after 30...read more
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Q7. How can you explain something technical to a non tech savy customer?
Ans. 
Use simple language, analogies, and visuals to explain technical concepts to non-technical customers.
• Avoid using technical jargon and acronyms

• Use analogies to relate technical concepts to everyday experiences

• Use visuals such as diagrams or videos to help explain complex ideas

• Encourage questions and provide real-life examples

• Be patient and avoid overwhelming the customer with too much information
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There will be a mock call or mock chat in a imaginary situation to check the comprehension, written and verbal skills and grammer.

Speak about any of your interested for 2 minutes

Q1. Questions from CV
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Q1. Salary Discussion
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Q1. What Movie have you watched recently?
Ans. 
I recently watched the movie 'The Shawshank Redemption'.
• Directed by Frank Darabont

• Based on a novella by Stephen King

• Considered one of the greatest films of all time
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Q2. Looper, it is an English movie
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Q3. Explain that movie?
Ans. 
The movie is a science fiction thriller about a group of astronauts who go on a mission to investigate a mysterious signal from an alien planet.
• A group of astronauts embark on a dangerous mission to explore an alien planet

• They encounter strange and terrifying creatures on the planet

• The crew must navigate through various challenges to uncover the truth behind the mysterious signal

• The movie explores themes of isolation,
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Q4. How would lead a team of 5, if two of them are not working well?
Ans. 
I would address the performance issues with the two team members individually and provide support and guidance to help them improve.
• Have one-on-one meetings with each team member to discuss their performance and any challenges they may be facing

• Provide additional training or resources to help them improve

• Set clear expectations and goals for each team member

• Monitor their progress and provide regular feedback

• Consider rea
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Q5. Would you prefer new technologies or staying in the old technology?
Ans. 
I prefer new technologies as they often offer improved efficiency and capabilities.
• New technologies often provide better efficiency and capabilities

• Staying in old technology may lead to falling behind competitors

• Adopting new technologies can enhance customer experience and satisfaction
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Q1. Mannerism , How we speak
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Group discussion with very important

Q1. Hai iam nsivaramakrishna thanks for the information contained in this email address
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Q2. I can send today my full profile myself only
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Q3. When Jain job opportunities
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Q1. About general topics
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Q2. Life changing experience
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My life-changing experience was studying abroad in Japan.
• Studying abroad in Japan opened my eyes to a new culture and way of life.

• I learned to adapt to a different language and customs, which improved my communication and problem-solving skills.

• Living independently in a foreign country taught me self-reliance and boosted my confidence.

• I made lifelong friendships with people from different backgrounds and gained a globa...read more
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Q1. What proposes do u hike this job
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Q2. Do u known what kind of job what is we have do
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Q1. Share details of your previous job.
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Q2. Why should we hire you?
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Q3. Tell me about yourself.
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