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Tech Mahindra Senior Customer Support Executive Interview Questions and Answers

Updated 29 Jan 2023

Tech Mahindra Senior Customer Support Executive Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Questions and answers of aptitude

Round 3 - Typing Test 

(2 Questions)

  • Q1. Speed test in typing
  • Q2. Paragraph writing for speed test
Round 4 - HR 

(1 Question)

  • Q1. General questions related to our studies

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare thoroughly and attend the interview and wish you all the best.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. About My previous Experience
Round 2 - Aptitude Test 

Grammar test communication Skulls

I applied via Walk-in and was interviewed before Sep 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell me something about yourself??
  • Q2. Previous work experience??
  • Q3. Strength and weekness
  • Q4. Reason of changing the job
  • Q5. Why do we hire you on this role
Round 3 - One-on-one 

(7 Questions)

  • Q1. General questions as asked in HR round
  • Q2. Ooperational questions.
  • Q3. Tell me a time when you have delivered exception experience to a customer?
  • Ans. 

    I once went above and beyond to help a customer with a technical issue.

    • Customer was having trouble with our software

    • I spent extra time troubleshooting and researching solutions

    • Provided step-by-step instructions and followed up to ensure issue was resolved

    • Customer was extremely grateful and left positive feedback

  • Answered by AI
  • Q4. Tell us a time when you failed to deliver the expected experience?
  • Q5. How to handle difficult customer and scenario?
  • Ans. 

    To handle difficult customers, listen actively, empathize, apologize, offer solutions, and follow up.

    • Listen actively to understand the customer's issue

    • Empathize with the customer's frustration

    • Apologize for any inconvenience caused

    • Offer solutions to resolve the issue

    • Follow up to ensure customer satisfaction

  • Answered by AI
  • Q6. How to say no to a customer?
  • Ans. 

    Saying no to a customer requires empathy, clear communication, and offering alternatives.

    • Acknowledge their request and express empathy

    • Explain why you cannot fulfill their request

    • Offer alternatives or suggest other solutions

    • Thank them for their understanding and offer to help in any other way

    • Example: 'I understand how frustrating it is to not receive a refund, but unfortunately our policy does not allow refunds after 30...

  • Answered by AI
  • Q7. How can you explain something technical to a non tech savy customer?
  • Ans. 

    Use simple language, analogies, and visuals to explain technical concepts to non-technical customers.

    • Avoid using technical jargon and acronyms

    • Use analogies to relate technical concepts to everyday experiences

    • Use visuals such as diagrams or videos to help explain complex ideas

    • Encourage questions and provide real-life examples

    • Be patient and avoid overwhelming the customer with too much information

  • Answered by AI
Round 4 - Assignment 

There will be a mock call or mock chat in a imaginary situation to check the comprehension, written and verbal skills and grammer.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm, composed and confident. Answer the questions to the point and don't make a scenario.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - Assignment 

Short-answer questions, story-based questions, and aptitude tests:

Round 2 - Coding Test 

The second round was more in-depth and rigorous than the first interview. It involved meeting with different team members, and may have included technical tests, assessments, or task-based simulations.

Interview Preparation Tips

Interview preparation tips for other job seekers - Create a plan: Before you start looking for a job, make a plan and set goals.

Be strategic: Focus on quality over quantity. Make a list of potential employers and only apply to positions you're excited about.

Research: Research companies in your industry and how they align with what you want in an employer.

Prepare: Prepare for interview questions by reviewing common ones and how to respond to them.

Network: Networking can be a big help to job seekers.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction about yourself
  • Ans. 

    Experienced customer service professional with a background in retail and hospitality.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to handle difficult customers and resolve issues efficiently

    • Familiar with CRM systems and handling customer inquiries via phone, email, and in person

  • Answered by AI
  • Q2. Why do you want in Customer Service
  • Ans. 

    I enjoy helping others and solving problems, making customer service a perfect fit for me.

    • I have strong communication skills and enjoy interacting with people.

    • I am patient and empathetic, able to understand and address customer concerns.

    • I thrive in fast-paced environments and enjoy the challenge of finding solutions to customer issues.

    • I find satisfaction in providing excellent service and creating positive experiences

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is Customer Service
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

    • It focuses on ensuring customer satisfaction and building positive relationships.

    • Examples include answering phone calls, responding to emails, and assisting customers in person.

  • Answered by AI
  • Q2. Why do you want to join wipro
  • Ans. 

    I want to join Wipro because of its reputation for providing excellent customer service and its focus on innovation and growth.

    • I am impressed by Wipro's commitment to delivering high-quality customer service and I want to be a part of that team.

    • I believe Wipro's emphasis on innovation and technology aligns with my own interests and skills.

    • I am excited about the opportunities for growth and development that Wipro offers

  • Answered by AI
Round 3 - Technical 

(2 Questions)

  • Q1. Introduction about yourself
  • Ans. 

    Experienced customer service professional with a background in retail and hospitality.

    • Started career in retail, providing excellent customer service and resolving issues

    • Transitioned to hospitality industry, focusing on guest satisfaction and problem-solving

    • Strong communication skills, ability to remain calm under pressure

    • Proficient in handling customer inquiries, complaints, and feedback

    • Familiar with using CRM systems

  • Answered by AI
  • Q2. What makes you special
  • Ans. 

    I am special because of my strong communication skills, problem-solving abilities, and dedication to providing excellent customer service.

    • Strong communication skills - able to effectively communicate with customers and colleagues

    • Problem-solving abilities - can quickly and efficiently resolve customer issues

    • Dedication to providing excellent customer service - always go above and beyond to ensure customer satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - It’s easy, just interact a lot
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Where do you see yourself in 5 years
  • Ans. 

    In 5 years, I see myself as a seasoned Customer Service Executive, leading a team and implementing innovative strategies to enhance customer satisfaction.

    • Leading a team of customer service representatives

    • Implementing innovative strategies to improve customer satisfaction

    • Continuing to develop my skills and knowledge in customer service

    • Possibly pursuing further education or certifications in customer service management

  • Answered by AI
  • Q2. Why should we hire you
  • Ans. 

    I have a strong background in customer service, excellent communication skills, and a proven track record of resolving customer issues efficiently.

    • I have X years of experience in customer service roles

    • I am highly skilled in communication and problem-solving

    • I have received positive feedback from previous customers for my ability to resolve issues effectively

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not join this company ever this is a complete fraud on the name of opportunity management will shortlist you in any respective support staff and will give you the responsibility on the same of learning new things on the same salary other than that you have to do your last role work to to support the management and here is the twist you will do your previous role works and the so called word of mouth IDO base promotion you have to manage all the responsibilities but you will not get your promotion letters the management is so poor and fake you cannot trust this is looks like a MC with good people and flexible things please di nit attract with such things you will destroy your self management has. No answer when it comes to salary hike and for promotion Letters these guys will just use you utilise you and throw you so poor not trustworthy at all

Strictly advised to all of the fresher or experienced who things HCLtech is a good brad or company to start please don’t think
Like this at all I have an proven experience of 7 years with this company please do not get yourself attracted with the campus or the infrastructure all this is a trap to tune lot of futures it’s better to stay your own business or to join domestic companies or good brad but not HCLtech

Warning alert
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - Communication skills 

(2 Questions)

  • Q1. Tell me something about yourself?
  • Ans. 

    I am a dedicated and empathetic customer support executive with 5 years of experience in resolving customer issues and providing excellent service.

    • 5 years of experience in customer support

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

  • Answered by AI
  • Q2. Why did you applied for this job?
  • Ans. 

    I applied for this job because of my passion for helping customers and resolving their issues.

    • Passion for customer service

    • Enjoy problem-solving

    • Previous experience in customer support roles

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. As you are from technical background why you want to join a BPO?
  • Ans. 

    I believe my technical background will complement my customer support skills, allowing me to provide more efficient and effective solutions to customers.

    • My technical background gives me a strong foundation in problem-solving and analytical skills, which are essential in customer support roles.

    • I am passionate about helping people and enjoy interacting with customers, making me well-suited for a customer support role.

    • Wor...

  • Answered by AI
  • Q2. How will handle this situation when a customer is angry and using cuss words?
  • Ans. 

    Stay calm, listen actively, empathize, apologize, offer solutions, and escalate if necessary.

    • Remain calm and composed

    • Listen actively to the customer's concerns

    • Empathize with the customer's frustration

    • Apologize for any inconvenience caused

    • Offer solutions to address the customer's issue

    • If unable to resolve, escalate the matter to a supervisor

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are from a technical background don't opt for this
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Java basics questions
  • Q2. Sql basics questions

Interview Preparation Tips

Interview preparation tips for other job seekers - it was good
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - Group Discussion 

Speak about any of your interested for 2 minutes

Round 2 - One-on-one 

(1 Question)

  • Q1. Questions from CV
Round 3 - HR 

(1 Question)

  • Q1. Salary Discussion
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. What Movie have you watched recently?
  • Ans. 

    I recently watched the movie 'The Shawshank Redemption'.

    • Directed by Frank Darabont

    • Based on a novella by Stephen King

    • Considered one of the greatest films of all time

  • Answered by AI
  • Q2. Looper, it is an English movie
  • Q3. Explain that movie?
  • Ans. 

    The movie is a science fiction thriller about a group of astronauts who go on a mission to investigate a mysterious signal from an alien planet.

    • A group of astronauts embark on a dangerous mission to explore an alien planet

    • They encounter strange and terrifying creatures on the planet

    • The crew must navigate through various challenges to uncover the truth behind the mysterious signal

    • The movie explores themes of isolation,

  • Answered by AI
  • Q4. How would lead a team of 5, if two of them are not working well?
  • Ans. 

    I would address the performance issues with the two team members individually and provide support and guidance to help them improve.

    • Have one-on-one meetings with each team member to discuss their performance and any challenges they may be facing

    • Provide additional training or resources to help them improve

    • Set clear expectations and goals for each team member

    • Monitor their progress and provide regular feedback

    • Consider rea

  • Answered by AI
  • Q5. Would you prefer new technologies or staying in the old technology?
  • Ans. 

    I prefer new technologies as they often offer improved efficiency and capabilities.

    • New technologies often provide better efficiency and capabilities

    • Staying in old technology may lead to falling behind competitors

    • Adopting new technologies can enhance customer experience and satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - For CSA role, your communication skills are important. Hone those skills.

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Senior Customer Support Executive interview?
Tech Mahindra interview process usually has 4 rounds. The most common rounds in the Tech Mahindra interview process are Resume Shortlist, Aptitude Test and Typing Test.
How to prepare for Tech Mahindra Senior Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are International Voice Process, customer support, Customer Service, US Process and Inbound Calls.
What are the top questions asked in Tech Mahindra Senior Customer Support Executive interview?

Some of the top questions asked at the Tech Mahindra Senior Customer Support Executive interview -

  1. General questions related to our stud...read more
  2. Paragraph writing for speed t...read more
  3. Speed test in typ...read more

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₹1.5 L/yr - ₹6 L/yr
6% less than the average Senior Customer Support Executive Salary in India
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4.0/5

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