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Tech Mahindra Senior Customer Support Executive Interview Questions and Answers
Updated
29 Jan 2023
1 interview found
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Anonymous
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed before Jan 2022.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
Aptitude Test Round
Questions and answers of aptitude
3
Typing Test Round (2 Questions)
- Q1. Speed test in typing Add Answer
- Q2. Paragraph writing for speed test Add Answer
4
HR Round (1 Question)
- Q1. General questions related to our studies Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Prepare thoroughly and attend the interview and wish you all the best.
Interview questions from similar companies
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Approached by Company and was interviewed in May 2024.
2 Interview Rounds
1
HR Round (2 Questions)
- Q1. Tell me about yourself Add Answer
- Q2. About My previous Experience Add Answer
2
Aptitude Test Round
Grammar test communication Skulls
I applied via Walk-in and was interviewed before Sep 2021.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (5 Questions)
- Q1. Tell me something about yourself?? Add Answer
- Q2. Previous work experience?? Add Answer
- Q3. Strength and weekness Add Answer
- Q4. Reason of changing the job Add Answer
- Q5. Why do we hire you on this role Add Answer
3
One-on-one Round (7 Questions)
- Q1. General questions as asked in HR round Add Answer
- Q2. Ooperational questions. Add Answer
- Q3. Tell me a time when you have delivered exception experience to a customer? View Answers (1)
- Q4. Tell us a time when you failed to deliver the expected experience? Add Answer
- Q5. How to handle difficult customer and scenario? View Answers (1)
- Q6. How to say no to a customer? View Answers (1)
- Q7. How can you explain something technical to a non tech savy customer? View Answers (1)
4
Assignment Round
There will be a mock call or mock chat in a imaginary situation to check the comprehension, written and verbal skills and grammer.
Interview Preparation Tips
Interview preparation tips for other job seekers - Be calm, composed and confident. Answer the questions to the point and don't make a scenario.
Interview experience
Good
Difficulty level
Easy
Duration
2-4 weeks
Result
Selected
I applied via Naukri.com and was interviewed in Oct 2024.
2 Interview Rounds
1
Assignment Round
Short-answer questions, story-based questions, and aptitude tests:
2
Coding Test Round
The second round was more in-depth and rigorous than the first interview. It involved meeting with different team members, and may have included technical tests, assessments, or task-based simulations.
Interview Preparation Tips
Interview preparation tips for other job seekers - Create a plan: Before you start looking for a job, make a plan and set goals.
Be strategic: Focus on quality over quantity. Make a list of potential employers and only apply to positions you're excited about.
Research: Research companies in your industry and how they align with what you want in an employer.
Prepare: Prepare for interview questions by reviewing common ones and how to respond to them.
Network: Networking can be a big help to job seekers.
Be strategic: Focus on quality over quantity. Make a list of potential employers and only apply to positions you're excited about.
Research: Research companies in your industry and how they align with what you want in an employer.
Prepare: Prepare for interview questions by reviewing common ones and how to respond to them.
Network: Networking can be a big help to job seekers.
Srishti Sharma
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed in Jul 2024.
3 Interview Rounds
1
HR Round (2 Questions)
- Q1. Introduction about yourself View Answers (1)
- Q2. Why do you want in Customer Service View Answers (2)
2
One-on-one Round (2 Questions)
- Q1. What is Customer Service View Answers (2)
- Q2. Why do you want to join wipro View Answers (1)
3
Technical Round (2 Questions)
- Q1. Introduction about yourself View Answers (1)
- Q2. What makes you special View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - It’s easy, just interact a lot
Harsh Saxena
Interview experience
Bad
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
HR Round (2 Questions)
- Q1. Where do you see yourself in 5 years View Answers (1)
- Q2. Why should we hire you View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Do not join this company ever this is a complete fraud on the name of opportunity management will shortlist you in any respective support staff and will give you the responsibility on the same of learning new things on the same salary other than that you have to do your last role work to to support the management and here is the twist you will do your previous role works and the so called word of mouth IDO base promotion you have to manage all the responsibilities but you will not get your promotion letters the management is so poor and fake you cannot trust this is looks like a MC with good people and flexible things please di nit attract with such things you will destroy your self management has. No answer when it comes to salary hike and for promotion Letters these guys will just use you utilise you and throw you so poor not trustworthy at all
Strictly advised to all of the fresher or experienced who things HCLtech is a good brad or company to start please don’t think
Like this at all I have an proven experience of 7 years with this company please do not get yourself attracted with the campus or the infrastructure all this is a trap to tune lot of futures it’s better to stay your own business or to join domestic companies or good brad but not HCLtech
Warning alert
Strictly advised to all of the fresher or experienced who things HCLtech is a good brad or company to start please don’t think
Like this at all I have an proven experience of 7 years with this company please do not get yourself attracted with the campus or the infrastructure all this is a trap to tune lot of futures it’s better to stay your own business or to join domestic companies or good brad but not HCLtech
Warning alert
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
No response
I applied via Naukri.com and was interviewed in Jun 2024.
2 Interview Rounds
1
Communication skills Round (2 Questions)
- Q1. Tell me something about yourself? View Answers (1)
- Q2. Why did you applied for this job? View Answers (1)
2
One-on-one Round (2 Questions)
- Q1. As you are from technical background why you want to join a BPO? View Answers (1)
- Q2. How will handle this situation when a customer is angry and using cuss words? View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - If you are from a technical background don't opt for this
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed in Sep 2024.
1 Interview Round
1
Technical Round (2 Questions)
- Q1. Java basics questions Add Answer
- Q2. Sql basics questions Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - it was good
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Job Portal and was interviewed in May 2024.
3 Interview Rounds
1
Group Discussion Round
Speak about any of your interested for 2 minutes
2
One-on-one Round (1 Question)
- Q1. Questions from CV Add Answer
3
HR Round (1 Question)
- Q1. Salary Discussion Add Answer
Bhuvanesh D
Interview experience
Good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Approached by Company and was interviewed in Feb 2024.
1 Interview Round
1
HR Round (5 Questions)
- Q1. What Movie have you watched recently? View Answers (1)
- Q2. Looper, it is an English movie Add Answer
- Q3. Explain that movie? View Answers (1)
- Q4. How would lead a team of 5, if two of them are not working well? View Answers (1)
- Q5. Would you prefer new technologies or staying in the old technology? View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - For CSA role, your communication skills are important. Hone those skills.
Tech Mahindra Interview FAQs
How many rounds are there in Tech Mahindra Senior Customer Support Executive interview?
Tech Mahindra interview process usually has 4 rounds. The most common rounds in the Tech Mahindra interview process are Resume Shortlist, Aptitude Test and Typing Test.
How to prepare for Tech Mahindra Senior Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are International Voice Process, customer support, Customer Service, US Process and Inbound Calls.
What are the top questions asked in Tech Mahindra Senior Customer Support Executive interview?
Tell us how to improve this page.
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People are getting interviews through
based on 1 Tech Mahindra interview
WalkIn
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Interview Questions from Similar Companies
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Tech Mahindra Senior Customer Support Executive Reviews and Ratings
based on 20 reviews
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