Mphasis Senior Customer Support Executive Interview Questions and Answers

I am a dedicated and experienced customer service professional with a passion for helping others.

• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I am a strong communicator and problem-solver

• I am committed to providing excellent service and building positive relationships with customers

Our company is a leading provider of customer service solutions in the retail industry.

• Founded in 2005

• Headquartered in New York City

• Specializes in providing personalized customer service experiences

• Works with top retail brands such as Macy's and Nordstrom

Daily progress reports and updates are essential for effective customer support.

• Daily progress reports should include a summary of the previous day's activities and any outstanding issues.

• Updates should be provided regularly to keep customers informed of any changes or developments.

• Reports and updates should be clear, concise, and easy to understand.

• Examples of updates include status updates on ongoing issues, new prod...read more

Educational institutions provide numerous benefits to individuals and society as a whole.

• Educational institutions equip individuals with knowledge and skills necessary for personal and professional growth.

• They provide opportunities for socialization and networking.

• Educational institutions contribute to the development of a skilled workforce, which in turn boosts the economy.

• They promote research and innovation, leading...read more

The most beautiful time in my institution was during the annual cultural fest.

• The entire campus was decorated with colorful lights and vibrant decorations.

• Students from different departments came together to showcase their talents in various competitions.

• There were dance performances, music concerts, and even a fashion show.

• The atmosphere was filled with excitement and enthusiasm.

• It was a great opportunity for students...read more

Golden rules of accounting are basic principles to maintain financial records accurately.

• Debit the receiver, credit the giver

• Debit what comes in, credit what goes out

• Debit all expenses and losses, credit all incomes and gains

BPO stands for Business Process Outsourcing.

• BPO refers to the practice of contracting specific business processes to a third-party service provider.

• It involves outsourcing non-core functions such as customer service, technical support, data entry, and more.

• BPO companies help organizations streamline operations, reduce costs, and improve efficiency.

• For example, a company may outsource its customer service department to ...read more