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TCS Customer Care Executive Interview Questions and Answers
TCS Customer Care Executive Interview Experiences
7 interviews found
Anonymous
Selected
I applied via Naukri.com and was interviewed in Oct 2024. There were 2 interview rounds.
Short-answer questions, story-based questions, and aptitude tests:
The second round was more in-depth and rigorous than the first interview. It involved meeting with different team members, and may have included technical tests, assessments, or task-based simulations.
Interview Preparation Tips
Be strategic: Focus on quality over quantity. Make a list of potential employers and only apply to positions you're excited about.
Research: Research companies in your industry and how they align with what you want in an employer.
Prepare: Prepare for interview questions by reviewing common ones and how to respond to them.
Network: Networking can be a big help to job seekers.
Selected
I applied via Company Website and was interviewed in Mar 2024. There was 1 interview round.
(3 Questions)
- Q1. How can you add value to TCS
- Ans.
I can add value to TCS by providing excellent customer service, resolving issues efficiently, and contributing to customer satisfaction.
I have strong communication skills to effectively interact with customers and address their concerns
I am skilled in problem-solving to quickly resolve issues and provide solutions
I am committed to delivering high-quality service to enhance customer satisfaction and loyalty
- Q2. What are you strength and how can you useit for this role
- Q3. How will you deal with am angry customer
Selected
I applied via Walk-in and was interviewed in Aug 2023. There were 3 interview rounds.
Self introduction,typeing test ,hr round
Group discussion,hr round
Interview Preparation Tips
- Mountain
What people are saying about TCS
I applied via Internshala and was interviewed before Apr 2023. There were 2 interview rounds.
Topic was global warming.
20 qs were there in the aptitude test.
Interview Preparation Tips
TCS interview questions for designations
I applied via Approached by Company and was interviewed in Jun 2022. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about yourself,about your skills,basic knowledge about you
Interview Preparation Tips
I applied via AmbitionBox and was interviewed in Dec 2021. There were 3 interview rounds.
(3 Questions)
- Q1. Share details of your previous job.
- Q2. Why should we hire you?
- Q3. Tell me about yourself.
Interview Preparation Tips
I am ARPAN DUTTA, I have completed a BBA degree from Adamas University, Barasat Kolkata. I believe that my diverse technical abilities would be a unique asset to your company. My own career would be benefited through being a productive member of your organization. I am enclosing my current resume. I assure you that I will do my best towards the progress of your esteemed company and build a long lasting relationship with you.
I applied via Campus Placement and was interviewed before Aug 2021. There were 4 interview rounds.
There ll b a 1hr test where you need to attend reasoning, paragraph, grammar etc
They gave one topic which we need to discuss about n as i was selected on campus selection so 8-10 candidates were there in that gd
(1 Question)
- Q1. Are you comfortable with night shift?
- Ans. Yes, any shift tym ll be okay for me.
(1 Question)
- Q1. Salary discussion with candidate
Interview Preparation Tips
Interview questions from similar companies
I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Tell me about your self
- Ans.
I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.
Experienced in B2B sales and account management
Proven track record of meeting and exceeding sales targets
Strong communication and negotiation skills
Ability to build and maintain strong client relationships
Proficient in CRM software and sales analytics
- Q2. What do you mean by Customer serive
- Ans.
Customer service refers to the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, live chat, or in-pe...
- Q3. Tell me How to sales Our product
- Ans.
To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.
Research and understand the target market
Identify the customer's pain points and needs
Highlight the unique features and benefits of our product
Provide excellent customer service and follow-up
Offer promotions or discounts to incentivize purchase
Use persuasive language and storytelling to create an emoti...
Interview Preparation Tips
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week
I applied via Company Website and was interviewed before Feb 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Short introduction
- Q2. What do you mean by customer service
- Ans.
Customer service refers to the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer queries and concerns
It includes providing product information and resolving complaints
Good customer service can lead to customer loyalty and positive word-of-mouth
Examples include answering phone calls, responding to emails, and providing live chat support
- Q3. Scenario based questions
Interview Preparation Tips
I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me about yourself.
- Q2. What is your family background?
- Q3. Share details of your previous job.
Interview Preparation Tips
- Customer Service
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TCS Customer Care Executive Interview Process
based on 5 interviews
Interview experience
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TCS Customer Care Executive Reviews and Ratings
based on 46 reviews
Rating in categories
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System Engineer
1.1L
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
IT Analyst
66.6k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
AST Consultant
51.5k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Assistant System Engineer
29.8k
salaries
| ₹0 L/yr - ₹0 L/yr |
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Associate Consultant
29.5k
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| ₹0 L/yr - ₹0 L/yr |
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