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TCS Customer Care Executive Interview Questions and Answers
TCS Customer Care Executive Interview Experiences
7 interviews found
Anonymous
Selected
I applied via Naukri.com and was interviewed in Oct 2024. There were 2 interview rounds.
Short-answer questions, story-based questions, and aptitude tests:
The second round was more in-depth and rigorous than the first interview. It involved meeting with different team members, and may have included technical tests, assessments, or task-based simulations.
Interview Preparation Tips
Be strategic: Focus on quality over quantity. Make a list of potential employers and only apply to positions you're excited about.
Research: Research companies in your industry and how they align with what you want in an employer.
Prepare: Prepare for interview questions by reviewing common ones and how to respond to them.
Network: Networking can be a big help to job seekers.
Selected
I applied via Company Website and was interviewed in Mar 2024. There was 1 interview round.
(3 Questions)
- Q1. How can you add value to TCS
- Ans.
I can add value to TCS by providing excellent customer service, resolving issues efficiently, and contributing to customer satisfaction.
I have strong communication skills to effectively interact with customers and address their concerns
I am skilled in problem-solving to quickly resolve issues and provide solutions
I am committed to delivering high-quality service to enhance customer satisfaction and loyalty
- Q2. What are you strength and how can you useit for this role
- Q3. How will you deal with am angry customer
Selected
I applied via Walk-in and was interviewed in Aug 2023. There were 3 interview rounds.
Self introduction,typeing test ,hr round
Group discussion,hr round
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- Mountain
What people are saying about TCS
I applied via Internshala and was interviewed before Apr 2023. There were 2 interview rounds.
Topic was global warming.
20 qs were there in the aptitude test.
Interview Preparation Tips
TCS interview questions for designations
I applied via Approached by Company and was interviewed in Jun 2022. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about yourself,about your skills,basic knowledge about you
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I applied via AmbitionBox and was interviewed in Dec 2021. There were 3 interview rounds.
(3 Questions)
- Q1. Share details of your previous job.
- Q2. Why should we hire you?
- Q3. Tell me about yourself.
Interview Preparation Tips
I am ARPAN DUTTA, I have completed a BBA degree from Adamas University, Barasat Kolkata. I believe that my diverse technical abilities would be a unique asset to your company. My own career would be benefited through being a productive member of your organization. I am enclosing my current resume. I assure you that I will do my best towards the progress of your esteemed company and build a long lasting relationship with you.
I applied via Campus Placement and was interviewed before Aug 2021. There were 4 interview rounds.
There ll b a 1hr test where you need to attend reasoning, paragraph, grammar etc
They gave one topic which we need to discuss about n as i was selected on campus selection so 8-10 candidates were there in that gd
(1 Question)
- Q1. Are you comfortable with night shift?
- Ans. Yes, any shift tym ll be okay for me.
(1 Question)
- Q1. Salary discussion with candidate
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Interview questions from similar companies
I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Introduce yourself
- Ans.
I am a dedicated and experienced Customer Care Executive with a strong background in providing exceptional customer service.
Over 5 years of experience in customer service roles
Skilled in resolving customer complaints and issues
Excellent communication and interpersonal skills
Proficient in using CRM software and handling customer inquiries
Received multiple awards for outstanding customer satisfaction ratings
- Q2. Why should I hire you
- Ans.
I have a strong background in customer service and problem-solving skills, which will enable me to effectively support sellers.
I have previous experience in customer service roles where I successfully resolved issues and provided excellent support.
I am highly organized and detail-oriented, ensuring that I can efficiently handle seller inquiries and concerns.
I possess excellent communication skills, both written and ver...
A customer service aptitude test is a standardized assessment designed to evaluate a candidate's suitability for customer service roles. It assesses a range of skills and traits crucial for providing excellent customer support.
Selected
I was interviewed in Dec 2024.
(4 Questions)
- Q1. Tell me something about yourself.
- Q2. Work experience.
- Q3. What do you see yourself in next 5 years?
- Q4. Weakness and strength
(2 Questions)
- Q1. In next 5 years.
- Q2. What are yours goals? Weakness and strength. Know about company.
(2 Questions)
- Q1. Tell me about social media
- Ans.
Social media refers to online platforms where users can create and share content, connect with others, and engage in virtual communities.
Social media platforms include Facebook, Instagram, Twitter, LinkedIn, and TikTok.
Users can share photos, videos, status updates, and links on social media.
Social media allows for real-time communication and interaction with a global audience.
Businesses use social media for marketing,...
- Q2. Tell me about the movie that you recently watched
- Ans.
I recently watched the movie 'The Shawshank Redemption'
The movie is based on a Stephen King novella
It follows the story of a banker who is wrongly convicted of murder and his experiences in Shawshank State Penitentiary
Themes of hope, friendship, and redemption are central to the plot
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TCS Customer Care Executive Interview Process
based on 5 interviews
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TCS Customer Care Executive Reviews and Ratings
based on 44 reviews
Rating in categories
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|  ₹1 L/yr - ₹9 L/yr |
|
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| ₹5.1 L/yr - ₹16 L/yr |
|
AST Consultant
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| ₹8 L/yr - ₹25 L/yr |
|
Assistant System Engineer
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