9 TCS Customer Care Executive Interview Questions & Answers | Complete Prep Guide 2025

TCS Customer Care Executive Interview Experiences

7 interviews found

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 13 Nov 2024

Interview experience

Good

Difficulty level

Easy

Process Duration

2-4 weeks

Result

Selected

I applied via Naukri.com and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - Assignment

Short-answer questions, story-based questions, and aptitude tests:

Round 2 - Coding Test

The second round was more in-depth and rigorous than the first interview. It involved meeting with different team members, and may have included technical tests, assessments, or task-based simulations.

Interview Preparation Tips

Interview preparation tips for other job seekers - Create a plan: Before you start looking for a job, make a plan and set goals.

Be strategic: Focus on quality over quantity. Make a list of potential employers and only apply to positions you're excited about.

Research: Research companies in your industry and how they align with what you want in an employer.

Prepare: Prepare for interview questions by reviewing common ones and how to respond to them.

Network: Networking can be a big help to job seekers.

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 12 Apr 2024

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Company Website and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR

(3 Questions)

Q1. How can you add value to TCS

Ans.

I can add value to TCS by providing excellent customer service, resolving issues efficiently, and contributing to customer satisfaction.

I have strong communication skills to effectively interact with customers and address their concerns
I am skilled in problem-solving to quickly resolve issues and provide solutions
I am committed to delivering high-quality service to enhance customer satisfaction and loyalty

Answered by AI

Add your answer

Q2. What are you strength and how can you useit for this role

Add your answer

Q3. How will you deal with am angry customer

Add your answer

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 8 Sep 2023

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.

View all Resume tips

Round 2 - Aptitude Test

Self introduction,typeing test ,hr round

Round 3 - Group Discussion

Group discussion,hr round

Interview Preparation Tips

Topics to prepare for TCS Customer Care Executive interview:

Mountain

Interview preparation tips for other job seekers - A mountain is large natural rise of earth surface that usually has a summit

What people are saying about TCS

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a system engineer

Any HR over here can confirm?

Hey all Coming to the issue I worked in one of the MNC for 11-13 days during my initial career and left the company due to some health issues and they asked me to pay around 40k which I did... read more

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Customer Care Executive Interview Questions & Answers

Anonymous

posted on 18 Apr 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Not Selected

I applied via Internshala and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - Group Discussion

Topic was global warming.

Round 2 - Aptitude Test

20 qs were there in the aptitude test.

Interview Preparation Tips

Interview preparation tips for other job seekers - Try hard to crack the GD

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 23 Jun 2022

I applied via Approached by Company and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all Resume tips

Round 2 - HR

(1 Question)

Q1. Tell me about yourself,about your skills,basic knowledge about you

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, and whatever details you have mentioned In your cv be honest to that,Dont write unnecessary things that you Don't know in your cv.

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 31 Jan 2022

I applied via AmbitionBox and was interviewed in Dec 2021. There were 3 interview rounds.

Round 1 - HR

(3 Questions)

Q1. Share details of your previous job.

Add your answer

Q2. Why should we hire you?

Add your answer

Q3. Tell me about yourself.

Add your answer

Round 2 - Group Discussion

Pro Tip by AmbitionBox:

Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.

View all GD tips

Round 3 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Interview Preparation Tips

Interview preparation tips for other job seekers - Dear sir/madam,
I am ARPAN DUTTA, I have completed a BBA degree from Adamas University, Barasat Kolkata. I believe that my diverse technical abilities would be a unique asset to your company. My own career would be benefited through being a productive member of your organization. I am enclosing my current resume. I assure you that I will do my best towards the progress of your esteemed company and build a long lasting relationship with you.

Customer Care Executive Interview Questions & Answers

Anonymous

posted on 17 Aug 2022

I applied via Campus Placement and was interviewed before Aug 2021. There were 4 interview rounds.

Round 1 - Aptitude Test

There ll b a 1hr test where you need to attend reasoning, paragraph, grammar etc

Round 2 - Group Discussion

They gave one topic which we need to discuss about n as i was selected on campus selection so 8-10 candidates were there in that gd

Round 3 - One-on-one

(1 Question)

Q1. Are you comfortable with night shift?

Ans. Yes, any shift tym ll be okay for me.

Answered Anonymously

Add your answer

Round 4 - HR

(1 Question)

Q1. Salary discussion with candidate

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good luck n be confident .. Do not hesitate to ask if you have any sort of question in your mind

Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

Accenture

Anonymous

posted on 16 Oct 2021

I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 4 interview rounds.

Interview Questionnaire

1 Question

Q1. Self introduction about the process

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be careful with with interview

Sales Executive Interview Questions & Answers

HCLTech

Anonymous

posted on 7 Sep 2022

I applied via LinkedIn and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(2 Questions)

Q1. Technical realted to Sales

Add your answer

Q2. Why sales Job you interested

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Basics should be clear to crack the interview

Customer Care Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 27 Jan 2022

I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(3 Questions)

Q1. Tell me about yourself.

View 1 more answer

Q2. What is your family background?

Add your answer

Q3. Share details of your previous job.

Add your answer

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Care Executive interview:

Customer Service

Interview preparation tips for other job seekers - Keep calm while nervousness faced during the interview. It will be fine if you comfortable in English or Hindi any language you can in talk while interview because they want to see our communication skill are good or not so be prepared.

TCS Interview FAQs

How many rounds are there in TCS Customer Care Executive interview?

TCS interview process usually has 2-3 rounds. The most common rounds in the TCS interview process are HR, Group Discussion and Resume Shortlist.

How to prepare for TCS Customer Care Executive interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at TCS. The most common topics and skills that interviewers at TCS expect are Customer Service, Inbound Process, international call center, voice process and voice support.

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TCS Customer Care Executive Interview Process

based on 5 interviews

Interview experience

4.2

Good

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TCS Customer Care Executive Salary

based on 155 salaries

₹1.3 L/yr - ₹6.5 L/yr

32% more than the average Customer Care Executive Salary in India

View more details

TCS Salaries in India

System Engineer 1.1L salaries	₹0 L/yr - ₹0 L/yr
IT Analyst 66.4k salaries	₹0 L/yr - ₹0 L/yr
AST Consultant 51.6k salaries	₹0 L/yr - ₹0 L/yr
Assistant System Engineer 29.8k salaries	₹0 L/yr - ₹0 L/yr
Associate Consultant 29.6k salaries	₹0 L/yr - ₹0 L/yr