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Tata Group Customer Care Executive Interview Questions and Answers
Tata Group Customer Care Executive Interview Experiences
1 interview found
Anonymous
I applied via Newspaper Ad and was interviewed in Dec 2022. There was 1 interview round.
(2 Questions)
- Q1. About general topics
- Q2. Life changing experience
- Ans.
My life-changing experience was studying abroad in Japan.
Studying abroad in Japan opened my eyes to a new culture and way of life.
I learned to adapt to a different language and customs, which improved my communication and problem-solving skills.
Living independently in a foreign country taught me self-reliance and boosted my confidence.
I made lifelong friendships with people from different backgrounds and gained a globa...
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- internet marketing
- Business Development
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I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Introduce yourself
- Ans.
I am a dedicated and experienced Customer Care Executive with a strong background in providing exceptional customer service.
Over 5 years of experience in customer service roles
Skilled in resolving customer complaints and issues
Excellent communication and interpersonal skills
Proficient in using CRM software and handling customer inquiries
Received multiple awards for outstanding customer satisfaction ratings
- Q2. Why should I hire you
- Ans.
I have a strong background in customer service and problem-solving skills, which will enable me to effectively support sellers.
I have previous experience in customer service roles where I successfully resolved issues and provided excellent support.
I am highly organized and detail-oriented, ensuring that I can efficiently handle seller inquiries and concerns.
I possess excellent communication skills, both written and ver...
A customer service aptitude test is a standardized assessment designed to evaluate a candidate's suitability for customer service roles. It assesses a range of skills and traits crucial for providing excellent customer support.
Selected
I applied via Naukri.com and was interviewed in Oct 2024. There were 2 interview rounds.
Short-answer questions, story-based questions, and aptitude tests:
The second round was more in-depth and rigorous than the first interview. It involved meeting with different team members, and may have included technical tests, assessments, or task-based simulations.
Interview Preparation Tips
Be strategic: Focus on quality over quantity. Make a list of potential employers and only apply to positions you're excited about.
Research: Research companies in your industry and how they align with what you want in an employer.
Prepare: Prepare for interview questions by reviewing common ones and how to respond to them.
Network: Networking can be a big help to job seekers.
Selected
I was interviewed in Dec 2024.
(4 Questions)
- Q1. Tell me something about yourself.
- Q2. Work experience.
- Q3. What do you see yourself in next 5 years?
- Q4. Weakness and strength
(2 Questions)
- Q1. In next 5 years.
- Q2. What are yours goals? Weakness and strength. Know about company.
(2 Questions)
- Q1. Tell me about social media
- Ans.
Social media refers to online platforms where users can create and share content, connect with others, and engage in virtual communities.
Social media platforms include Facebook, Instagram, Twitter, LinkedIn, and TikTok.
Users can share photos, videos, status updates, and links on social media.
Social media allows for real-time communication and interaction with a global audience.
Businesses use social media for marketing,...
- Q2. Tell me about the movie that you recently watched
- Ans.
I recently watched the movie 'The Shawshank Redemption'
The movie is based on a Stephen King novella
It follows the story of a banker who is wrongly convicted of murder and his experiences in Shawshank State Penitentiary
Themes of hope, friendship, and redemption are central to the plot
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Roshni Rida
I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.
(2 Questions)
- Q1. About qualification
- Q2. About experience
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I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient when dealing with customers
- Q2. Are u comfortable with this job role
- Ans.
Yes, I am comfortable with this job role as I have previous experience in customer care and enjoy helping customers.
I have previous experience in customer care roles
I enjoy helping customers and resolving their issues
I am comfortable with handling customer inquiries and complaints
I applied via Company Website and was interviewed in May 2024. There were 2 interview rounds.
How u get to work to this company & our work performance to get hire posting & good computer skills good communication skills good English knowledge or tamil knowledge
About working discussion how to work to more improvement
Interview Preparation Tips
Selected
(2 Questions)
- Q1. Tell me about yourself nd salary discussion
- Q2. After that manager round
I applied via Company Website and was interviewed in Jan 2024. There were 3 interview rounds.
(1 Question)
- Q1. Communication skills
(1 Question)
- Q1. Grammatical part
(1 Question)
- Q1. Company promises
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Tata Group Customer Care Executive Interview Process
based on 1 interview
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Tata Group Customer Care Executive Reviews and Ratings
based on 7 reviews
Rating in categories
|
Manager
120
salaries
|  ₹9.5 L/yr - ₹36 L/yr |
|
Assistant Manager
113
salaries
| ₹3.8 L/yr - ₹15.6 L/yr |
|
Software Engineer
83
salaries
| ₹5 L/yr - ₹21 L/yr |
|
Senior Manager
70
salaries
| ₹12 L/yr - ₹40 L/yr |
|
Engineer
45
salaries
| ₹2.1 L/yr - ₹10 L/yr |
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