HCL Group Customer Care Executive Interview Questions and Answers

Short-answer questions, story-based questions, and aptitude tests:

The second round was more in-depth and rigorous than the first interview. It involved meeting with different team members, and may have included technical tests, assessments, or task-based simulations.

Q1. Tell me something about yourself.
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Q2. Work experience.
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Q3. What do you see yourself in next 5 years?
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Q4. Weakness and strength
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Q1. In next 5 years.
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Q2. What are yours goals? Weakness and strength. Know about company.
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Q1. Tell me about social media
Ans. 
Social media refers to online platforms where users can create and share content, connect with others, and engage in virtual communities.
• Social media platforms include Facebook, Instagram, Twitter, LinkedIn, and TikTok.

• Users can share photos, videos, status updates, and links on social media.

• Social media allows for real-time communication and interaction with a global audience.

• Businesses use social media for marketing,...read more
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Q2. Tell me about the movie that you recently watched
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I recently watched the movie 'The Shawshank Redemption'
• The movie is based on a Stephen King novella

• It follows the story of a banker who is wrongly convicted of murder and his experiences in Shawshank State Penitentiary

• Themes of hope, friendship, and redemption are central to the plot
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Q1. About qualification
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Q2. About experience
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Q1. Tell me about yourself
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I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
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Q2. Are u comfortable with this job role
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Yes, I am comfortable with this job role as I have previous experience in customer care and enjoy helping customers.
• I have previous experience in customer care roles

• I enjoy helping customers and resolving their issues

• I am comfortable with handling customer inquiries and complaints
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How u get to work to this company & our work performance to get hire posting & good computer skills good communication skills good English knowledge or tamil knowledge

About working discussion how to work to more improvement

Q1. Communication skills
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Q1. Grammatical part
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Q1. Company promises
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Q1. About general topics
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Q2. Life changing experience
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My life-changing experience was studying abroad in Japan.
• Studying abroad in Japan opened my eyes to a new culture and way of life.

• I learned to adapt to a different language and customs, which improved my communication and problem-solving skills.

• Living independently in a foreign country taught me self-reliance and boosted my confidence.

• I made lifelong friendships with people from different backgrounds and gained a globa...read more
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