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Wipro Customer Care Executive Interview Questions, Process, and Tips
Top Wipro Customer Care Executive Interview Questions and Answers
- Q1. In what scenarios would you choose to use a stack instead of a queue, or vice versa?
- Q2. What is the method to search for an element in a sorted array?
- Q3. Difference between private and goverment sector
Wipro Customer Care Executive Interview Experiences
13 interviews found
Roshni Rida
I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.
(2 Questions)
- Q1. About qualification
- Q2. About experience
Interview Preparation Tips
Anonymous
Selected
I applied via Job Portal and was interviewed in Aug 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Great interview, got to learn a lot about my own mistakes and shortcomings. Interview was intense and brutal to be honest but I am glad to give it.
- Q2. Tell me about your self?
Interview Preparation Tips
Partha Acharjee
I appeared for an interview before Mar 2024.
They began with self-introductions.
(2 Questions)
- Q1. In what scenarios would you choose to use a stack instead of a queue, or vice versa?
- Ans.
Stacks are LIFO structures, ideal for backtracking; queues are FIFO, suited for order processing.
Use a stack for undo operations in text editors (LIFO).
Use a queue for print job management (FIFO).
Stacks are great for parsing expressions (e.g., in compilers).
Queues are ideal for handling requests in web servers.
- Q2. What is the method to search for an element in a sorted array?
- Ans.
Binary search is an efficient method to find an element in a sorted array by repeatedly dividing the search interval in half.
1. Start with two pointers: low at the beginning and high at the end of the array.
2. Calculate the middle index: mid = (low + high) / 2.
3. Compare the middle element with the target value.
- If equal, the element is found.
- If the target is less, search the left half (high = mid - 1).
- If...
Interview Preparation Tips
What people are saying about Wipro
Selected
I applied via Walk-in and was interviewed before Jun 2022. There were 5 interview rounds.
Topic was given to speak on it for a minute
Basic English and maths aptitude test was taken
(2 Questions)
- Q1. Typing speed was checked
- Q2. Write a paragraph
- Ans.
Customer Care Executives play a crucial role in providing excellent customer service and resolving issues efficiently.
Customer Care Executives should have strong communication skills to effectively interact with customers.
They need to be empathetic and patient when dealing with customer complaints or concerns.
Problem-solving skills are essential to address customer issues and find suitable solutions.
Knowledge of compan...
(2 Questions)
- Q1. Tell me about yourself
- Q2. Speak on a scenario for a minute
- Ans.
Handling a customer complaint about a delayed delivery
Listen to the customer's complaint patiently
Apologize for the inconvenience caused
Investigate the reason for the delay and provide a solution
Offer compensation or a discount for the inconvenience
Follow up with the customer to ensure satisfaction
Interview Preparation Tips
Wipro interview questions for designations
Selected
I appeared for an interview before Mar 2024, where I was asked the following questions.
- Q1. What makes you a suitable candidate for this position?
- Ans.
I possess strong communication skills, empathy, and problem-solving abilities, making me an ideal fit for the Customer Care Executive role.
Excellent communication skills: I have experience in handling customer inquiries effectively, ensuring clarity and understanding.
Empathy and patience: I understand customer frustrations and approach each situation with compassion, as demonstrated in my previous role where I resolved...
- Q2. How did you first learn about us?
- Ans.
I first learned about your company through a friend's recommendation and extensive online research about your services.
A friend who works in the industry mentioned your excellent customer service.
I came across your website while searching for companies that prioritize customer care.
I read positive reviews on social media platforms highlighting your commitment to customer satisfaction.
I attended a webinar where your tea
- Q3. What contributions can you make to the organization?
- Ans.
I can enhance customer satisfaction, streamline processes, and foster a positive team environment to drive organizational success.
Deliver exceptional customer service by actively listening to customer concerns and providing tailored solutions, like resolving billing issues promptly.
Implement feedback mechanisms to gather customer insights, which can help improve service offerings and enhance customer loyalty.
Collaborat...
Selected
I applied via Walk-in and was interviewed before May 2023. There was 1 interview round.
(2 Questions)
- Q1. Tell me something anout yourself
- Q2. Why shall we hire you
Interview Preparation Tips
Customer Care Executive Jobs at Wipro
I applied via Walk-in and was interviewed before Jul 2021. There were 5 interview rounds.
(1 Question)
- Q1. Introduction. Asked on some topics (which were popular then) .salary details.
(1 Question)
- Q1. Reasoning , excel related questions , short cuts of key related .
(1 Question)
- Q1. Why I've chosen the company?. What i would like to see myself after 5 years ? Some customer's situations related questions. For an ex- if a customer is very rude how would you handle ?. Family , friends. ...
Typing, listening, grammar test , paragraph writing and speaking on a topic for 3mins . ( Mine was computer)
(1 Question)
- Q1. Salary discussion.shift timing discussion. documents submission.
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed in Jan 2022. There were 4 interview rounds.
(5 Questions)
- Q1. Why should we hire you?
- Q2. Where do you see yourself in 5 years?
- Q3. What are your strengths and weaknesses?
- Q4. Tell me about yourself.
- Q5. Do you like to work in a group or an individual and why?
- Ans. I love to work in team because team work make successful work in short period of time.
We will decuss according to topic
Case study studies about decision making
Interview Preparation Tips
I want to groom my working experience and as fresher it will be good opportunity for me to be part of this organisation.
I applied via Referral and was interviewed in May 2022. There were 2 interview rounds.
(3 Questions)
- Q1. About the candidate, about the company
- Q2. Why wipro for ur career what's ur expectations of salary....?
- Q3. Why should i hire u...?
Interview Preparation Tips
I applied via Company Website and was interviewed in Oct 2021. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Past experience and qualification details
- Q2. Daily routine
- Q3. What you know about compny
Interview Preparation Tips
Wipro Interview FAQs
The duration of Wipro Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Wipro Customer Care Executive Interview Process
based on 11 interviews
1 Interview rounds
- HR Round
Customer Care Executive Interview Questions from Similar Companies
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Wipro Customer Care Executive Reviews and Ratings
based on 106 reviews
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