Mphasis Senior Customer Service Executive Interview Questions and Answers

I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.

• Experienced in B2B sales and account management

• Proven track record of meeting and exceeding sales targets

• Strong communication and negotiation skills

• Ability to build and maintain strong client relationships

• Proficient in CRM software and sales analytics

Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, live chat, or in-pe...read more

To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.

• Research and understand the target market

• Identify the customer's pain points and needs

• Highlight the unique features and benefits of our product

• Provide excellent customer service and follow-up

• Offer promotions or discounts to incentivize purchase

• Use persuasive language and storytelling to create an emoti...read more

I wanted a job in Tech Mahindra because of its reputation as a leading tech company and the opportunities it offers for career growth.

• Tech Mahindra is known for its innovative solutions and cutting-edge technologies.

• I am excited about the chance to work with a diverse team of talented professionals.

• Tech Mahindra's global presence and client base provide immense learning and growth opportunities.

• I believe in the company...read more

If selected, I will utilize my sales expertise to drive revenue growth and exceed targets.

• Develop and implement effective sales strategies

• Build and maintain strong relationships with clients

• Identify new business opportunities and expand customer base

• Meet and exceed sales targets

• Provide excellent customer service and support

• Analyze market trends and competitor activities

• Collaborate with cross-functional teams to achieve

Experienced sales executive with a proven track record in exceeding targets and building strong client relationships.

• 10+ years of experience in sales, with a focus on B2B sales

• Consistently achieved or exceeded sales targets by 20% or more

• Developed and maintained strong relationships with key clients, resulting in repeat business and referrals

• Implemented effective sales strategies and tactics to drive revenue growth

• Prof...read more

I have worked as a Sales Executive at XYZ Company.

• Achieved 150% of sales target in the first quarter

• Developed and maintained relationships with key clients

• Implemented effective sales strategies resulting in a 20% increase in revenue

• Trained and mentored new sales team members

• Utilized CRM software to track and analyze sales data