Mphasis Senior Customer Service Executive Interview Questions and Answers

Q1. If fresher your introduction they will check your communication and your graduate or not if experienced they will check work responsibilities of your last job and communication but in hightech city sutherl...read more
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Q2. Tell me something about yourself
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Q3. Tell me about your college days
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Q4. Tell me about ur best friend
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Its actually based on your voice actually they are hiring for international voice process so you need to have an idea of how international people speak in their language if you have experience in email writing and able to understand british english then its easy for you to clear

It was a versant round from Pearson.

Q1. Manager asked basic questions related to CV. explained the job profile. checked the communication and stability.
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Q1. Basic salary expectations
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Q1. Brief introduction
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Q2. How did you spend last weekend
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Q1. Why do you want to join this compny
Ans. Asked some qes. From my resume like. (Hobby related,extra curricular activities)
Answered Anonymously
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Q2. Speak for one minute on this topic(drugg addiction)
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Q3. They just check your fluency and grammer
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Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer service professional with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I am a strong communicator and problem-solver

• I am committed to providing excellent service and building positive relationships with customers
Answered by AI
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Q2. Tell about our company?
Ans. 
Our company is a leading provider of customer service solutions in the retail industry.
• Founded in 2005

• Headquartered in New York City

• Specializes in providing personalized customer service experiences

• Works with top retail brands such as Macy's and Nordstrom
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General grammar test they will conduct

Q1. Tel us about your previous work
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Q1. About e-commerce questions
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Q1. Tell me about yourself?
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Q2. Family background, past work experience details?
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Q3. What if you gave this situation in job(random scenarios)
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Q1. Mannerism , How we speak
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Q1. Interviewer will ask you to speak atleast 5 minutes on any given topics to check your vocabulary
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Q2. They will ask if you will be able to work in night shift
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