Mphasis Senior Customer Service Executive Interview Questions and Answers

General grammar test they will conduct

Q1. Tel us about your previous work
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Q1. About e-commerce questions
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Q1. The first round was HR round, Tell me about yourself was the first question.
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Q2. The second question was regarding my past work experience.
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Q3. After the HR round, 3rd round was typing speed test.
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Q1. Last round was with the operations manager.
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Q2. Tell me about yourself. Also, they may ask about strength or weakness.
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Q1. Tell me about yourself. And your past experience
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Q2. Why should we hire you
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Q1. Mock call will be taken by HR
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Q2. Why should I hire you
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Q3. What is ur strength
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My strength is my ability to build strong relationships with clients and close deals.
• Excellent communication and interpersonal skills

• Strong negotiation and persuasion abilities

• Proven track record of meeting and exceeding sales targets

• Ability to understand customer needs and provide tailored solutions

• Effective time management and organizational skills

• Adaptability and resilience in a fast-paced sales environment
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Q4. Tell me about yourself
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Q5. Talk any random topic
Ans. 
The importance of effective communication in sales
• Effective communication builds trust and rapport with customers

• Listening skills help understand customer needs and provide tailored solutions

• Clear and concise communication helps convey product benefits and value

• Non-verbal communication, such as body language, impacts sales interactions

• Active communication fosters long-term customer relationships
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Q1. Why you want to join Hexaware
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The first round was an aptitude test with questions ranging from basic mathematical concepts to logical/analytical questions. English was also included in the test. The difficulty was medium and I was able to solve 70-80% of the questions.

Two coding questions were the part of the test. I was supposed to solve and pass all the test cases for both the questions. The coding questions tested my knowledge in the field of arrays, loops and pointers. I was able to solve one and partially solve another.

Q1. The interview was a mixture of both HR as well as Technical. I was asked decent questions and tested my knowledge in the fundamentals of programming.
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Q1. Salary expectation current salary notice period
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Q1. Current salary notice period expected salary
Ans. 
The question asks for information about current salary, notice period, and expected salary.
• Provide the current salary, notice period, and expected salary.

• If you don't have the information, mention that you don't have the data.

• Format the response in JSON.
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